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Absent Member.
Absent Member.
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2017.2 Agent: Partial Refresh removes user GP settings


Hello,



after booting a device and logging in a user all policies are set (especially the user settings set over a ZCM GP-User assigned policy).
After the schedule "partial refresh schedule" one can see that the policies where successful applied again (in system tray app).



BUT:
ALL (windows-grouppolicy-) policy settings assigned to the user where deleted and not available and no longeer applied to the system (after this "partial refresh")!
We can see that this settings are not in the registry and also not in the files under %WinSysDir%\GroupPolicy\
At both locations this settings are gone!



On systems with the ZCM Agent 2017.1 we can not see this problem.



Is this a known problem?




Kind Regards - Frank
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Micro Focus Expert
Micro Focus Expert

I have not heard of any GPO related issues in 17.2
Are you sure they Policies show as Assigned in the Technical Application on the Agent itself at that point?
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Cadet 1st Class
Cadet 1st Class

CRAIGDWILSON;2479119 wrote:
I have not heard of any GPO related issues in 17.2
Are you sure they Policies show as Assigned in the Technical Application on the Agent itself at that point?


Yes, the policies are assigned the whole time.

Analysing the zmd-messages.log I found:
At user Login:[INDENT][DEBUG] [04/12/2018 13:48:46.165] [2768] [ZenworksWindowsService] [11] [] [grouppolicy] [] [ZEN GP Handler - - specificCacheName is TESSNOW] [] [] [] [ZENworks Agent]
[DEBUG] [04/12/2018 13:48:46.180] [2768] [ZenworksWindowsService] [11] [] [grouppolicy] [] [ZEN GP Handler - - Value of currentlyloggedinuser in predesktopTESSNOW] [] [] [] [ZENworks Agent]
[DEBUG] [04/12/2018 13:48:46.180] [2768] [ZenworksWindowsService] [11] [] [grouppolicy] [] [ZEN GP Handler - - User cache folder is C:\Program Files (x86)\Novell\ZENworks\bin\handlers\CacheFiles\UserCache\TESSNOW] [] [] [] [ZENworks Agent]
[DEBUG] [04/12/2018 13:48:46.180] [2768] [ZenworksWindowsService] [11] [] [grouppolicy] [] [ZEN GP Handler - - Found that no policy has changed] [] [] [] [ZENworks Agent][/INDENT]

But when doing a Partial Refresh after about 2 hours ZCM uses not the correct UserCache folder:[INDENT][DEBUG] [04/12/2018 15:56:37.422] [2768] [ZenworksWindowsService] [68] [] [grouppolicy] [] [ZEN GP Handler - - specificCacheName is ] [] [] [] [ZENworks Agent]
[DEBUG] [04/12/2018 15:56:37.000] [2768] [ZenworksWindowsService] [2608] [] [WindowsGPNativeHelper] [] [WindowsGPnativeHelper -- uniquePolInsert exiting with ccode 0] [] [] [] [ZENworks Agent]
[DEBUG] [04/12/2018 15:56:37.424] [2768] [ZenworksWindowsService] [68] [] [grouppolicy] [] [ZEN GP Handler - - Value of currentlyloggedinuser in predesktop] [] [] [] [ZENworks Agent]
[DEBUG] [04/12/2018 15:56:37.000] [2768] [ZenworksWindowsService] [2608] [] [WindowsGPNativeHelper] [] [WindowsGPnativeHelper -- entered uniquePolInsert] [] [] [] [ZENworks Agent]
[DEBUG] [04/12/2018 15:56:37.426] [2768] [ZenworksWindowsService] [68] [] [grouppolicy] [] [ZEN GP Handler - - User cache folder is C:\Program Files (x86)\Novell\ZENworks\bin\handlers\CacheFiles\UserCache\DAU1-3190a0] [] [] [] [ZENworks Agent]
[DEBUG] [04/12/2018 15:56:37.000] [2768] [ZenworksWindowsService] [2608] [] [WindowsGPNativeHelper] [] [WindowsGPnativeHelper -- uniquePolInsert exiting with ccode 0] [] [] [] [ZENworks Agent]
[DEBUG] [04/12/2018 15:56:37.430] [2768] [ZenworksWindowsService] [68] [] [grouppolicy] [] [ZEN GP Handler - - This is the last policy to be enforced. Merging the settings from all the other previous policies] [] [] [] [ZENworks Agent]
[DEBUG] [04/12/2018 15:56:37.000] [2768] [ZenworksWindowsService] [2608] [] [WindowsGPNativeHelper] [] [WindowsGPnativeHelper -- entered uniquePolInsert] [] [] [] [ZENworks Agent]
[DEBUG] [04/12/2018 15:56:37.434] [2768] [ZenworksWindowsService] [68] [] [grouppolicy] [] [ZEN GP Handler - - got the list of pol files. Number of user polfiles are 0] [] [] [] [ZENworks Agent]
...[/INDENT]

SR #101157667821 is open for this.

Kind Regards
Frank
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Micro Focus Expert
Micro Focus Expert

Thanks...Good Logs....

I'm seen DAU causing some issues in update 2 before....1st time it was tied to GPOs.
But I can see what is happening now........
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Micro Focus Expert
Micro Focus Expert

Thanks Frank........
Great Log Snippet..........

Your SR is now in the hands of an engineer who recently worked on a VERY similar looking issue around DLU.
Quite possible the fix for that will be the same..........
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Absent Member.
Absent Member.


Craig,



Many Thanks for Your Support!



🙂



Regards - Frank




>>> CRAIGDWILSON<CRAIGDWILSON@no-mx.forums.microfocus.com> 13.04.2018 14:54 >>>







Thanks Frank........

Great Log Snippet..........




Your SR is now in the hands of an engineer who recently worked on a VERY

similar looking issue around DLU.

Quite possible the fix for that will be the same..........







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Cadet 1st Class
Cadet 1st Class

The FTF-Patch for bug 1087100 solves this Problem too.

Regards - Frank
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