Agent Update completed with errors

[MoffattD]

I have been pushing out the 11.4.2 agent to a number of workstations. There have been many workstations that report the following error after the push out. "An unexpected error occurred during the install process on the device. Check the system-update.log on the device for details"
I have looked at the system-update log file, but I cannot see anything that stands out.
Has anyone had this particular error before, and if so, can they point me in the right direction on how to resolve the issue? I can post the log file here if needed. It's quite large.

Thanks

Darren Moffatt

[CRAIGDWILSON]

You may want to look at "InstalledMSIs.txt" in the ZENINFO.
Look to see if any component did not upgrade.
(Note: It is not uncommon to see an MSI listed TWICE...Old and New Value...That is a perfectly normal beast..)
Only if the newer version is missing would I worry.

You can also redeploy the Update from the ZCC to the device.

[MoffattD]

I apologize for the dumb question, but where exactly in ZENINFO do I find the InstalledMSIs.txt file, or more to the point, I'm not familiar with Zeninfo.

Darren

[strj500]

You run " zac zeninfo " to create a collection of log files in a zip file.

Inside the zeninfo zip once extracted, there's a systemInfo folder inside, you'll hae the InstalledMsis.txt in there.

[MoffattD]

Thank you. I will look at the log file for help.

Darren