Agents cannot determine login

[mrmasse]

11.2 agents on XP, W7 and Mac are logging into ZCC perfectly fine, and
the agents correctly display who the currently logged in user is.
Inventory seems to not be able to determine logged in user though on any
of the agents. What could cause this?

[shaunpond]

Mike,

are you sure someone's logged in at the time you take the inventory?

--

Shaun Pond

[mrmasse]

On 4/30/2012 6:55 AM, Shaun Pond wrote:
> Mike,
>
> are you sure someone's logged in at the time you take the inventory?
>

Yes, and I've determined it's definitely something on the agent side.
At the top right it says: Logged in As: <the user>
I can go to the inventory section and tell it to do a "Scan Now"
When it completes and I view the inventory details on the client side
the login field will be empty. So the agent knows who is logged in
which explains how the ZCC is able to calculate the primary user, but
for whatever reason the inventory process is not able to see who is
logged in. Since Asset Inventory LDAP import only uses the
inventory->login field for users, I can't get it to import user
demographics properly because that field is not being populated.


-Mike

[shaunpond]

Mike,

odd - I get the logged-in user just fine when I do it, so it's not
"broken" per se - I think it's worth looking at the inventory scan
files %zenworks_home%\work\inventory xml files, and look for
<LoginName>

--

Shaun Pond

[mrmasse]

The only thing the inventory log shows related to that is:
<LoginName />

One thing I was curious about is that at one point the base image that
all of these machines are based on had the registry entry to disable
passive mode logins:


[HKEY_LOCAL_MACHINE\SOFTWARE\Novell\ZCM\ZenLgn]
"DisablePassiveModeLogin"=dword:00000001

That entry is no longer there, and it hasn't been there for quite a long
time, but is it possible that some sort of remnant got left in place due
to having that entry set in the past? I've tried re-adding the key and
setting the value to 0 just to see if that would help, but it made no
change. The agent definitely logs into Zenworks currently.

These machines all login into Edirectory via the latest Novell Client
and they also login into a Windows domain at the same time.

I've also tried doing inventory scans with the machine removed from the
domain and only logging into Edir and the local machine, as well as
logging into the local machine only (no Edir, no AD) which of course
gives the Zen agent login prompt. If I give a valid name and password
then the agent will show that it's logged in, but the inventory scan
always shows the login as being empty regardless of what it's actually
logged into (AD, Edir, Local Machine, Zen Agent)










On 5/1/2012 8:59 AM, Shaun Pond wrote:
> Mike,
>
> odd - I get the logged-in user just fine when I do it, so it's not
> "broken" per se - I think it's worth looking at the inventory scan
> files %zenworks_home%\work\inventory xml files, and look for
> <LoginName>
>

[shaunpond]

Mike,

> <LoginName />

<loginname> should come just before that


--

Shaun Pond

[mrmasse]

On 5/2/2012 11:50 AM, Shaun Pond wrote:
> Mike,
>
>> <LoginName />
>
> <loginname> should come just before that
>
>

Here's a snippet of the inventory log:
<MachineName>DOM7764</MachineName>
<SerialNumber>J081HM1</SerialNumber>
<AssetTag />
<Type>0</Type>
<LoginName />
<WorkstationDomain>DOM</WorkstationDomain>
<TotalMemory>12884901888</TotalMemory>

It appears that when there is a value assigned to a variable, then it
will have the starting and ending tags, but when the value is null, it
only has a starting tag with a / after it.

If I look at ZENLGN.LOG it definately knows what user is logged in and
if I look at ZCredMgr.LOG it definately knows who's logged in as well,
but the inventory process cannot figure out the logged in user for some
reason.

Thanks for your time.

-Mike

[shaunpond]

Mike,

OK, let me ask some colleagues, since I obviously don't know the answer
😉

--

Shaun Pond

[shaunpond]

Mike,

ok, we need a debug log http://www.novell.com/documentation/zenworks11/zen11_inventory/data/bk8jeb4.html#bgrkmjz
can you send it to spond at novell dot com

--

Shaun Pond

[marric]

Are you Running the Full ZCM agent and not just the Assetmanagement/Inventory Parts?
We do, because we are using ZDM7 to apply policeis and distribute applications with.

Using only ZCM Assetmanagement/Inventory does not compute logged in user in the same way it seems. And absolutely does not compute Primary User.
You need the FULL agent to do that.

Just a thought

[EHGNB]

We had the same issue. I have show in our database in the table nc_workstation and there was no loginname present. There was fixed in 11.2.2 now after i have upgrade to this version the loginnames are present.