Anonymous_User Absent Member.
Absent Member.
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Asset and Serial Inventory

Hello,

Where does the ZCM10 Inventory Asset Tag and Serial Number fields come from
? (The SMBIOS ? Which fields ? )

We purchase generic INTEL PC's from a local pc vendor (not a dell, or ibm).
Currently the only asset/serial information is attached adhesivly to the
PC's.

I'm looking at a process to modify the SMBIOS via Intel's Integrator
Toolkit, I have the option to set the following SMBIOS values:
System Serial Number
System Version
Chassis Asset Tag
Chassis Serial Number

Using a third party SMBIOS browser I've verified the values are being set
and changing. Unfortunatly ZCM 10 does not update the "Asset Tag" or the
"Serial Number" (Even when I click scan now). Where are these values
(Currenly blank) being pulled from on the PC?

Thanks,
-Paul


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8 Replies
Anonymous_User Absent Member.
Absent Member.

Re: Asset and Serial Inventory

Hello,

After a bit of research It looks like ZCM is looking for the asset/serial as
part of the BIOS/DMI.

I have the SMBIOS populated with the information that I would like to
inventory.

Is is possible to redirect the asset/serial scanning on the adaptive agent
to the SMBIOS?
Is is possible to add a new field which is autofilled via WMI (SMBIOS) ?

Thanks,
-Paul

Paul Kimberley wrote:

> Hello,
>
> Where does the ZCM10 Inventory Asset Tag and Serial Number fields come
> from ? (The SMBIOS ? Which fields ? )
>
> We purchase generic INTEL PC's from a local pc vendor (not a dell, or
> ibm). Currently the only asset/serial information is attached adhesivly to
> the PC's.
>
> I'm looking at a process to modify the SMBIOS via Intel's Integrator
> Toolkit, I have the option to set the following SMBIOS values:
> System Serial Number
> System Version
> Chassis Asset Tag
> Chassis Serial Number
>
> Using a third party SMBIOS browser I've verified the values are being set
> and changing. Unfortunatly ZCM 10 does not update the "Asset Tag" or the
> "Serial Number" (Even when I click scan now). Where are these values
> (Currenly blank) being pulled from on the PC?
>
> Thanks,
> -Paul


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JockeF Absent Member.
Absent Member.

Re: Asset and Serial Inventory

Hello.

I´m also looking for a fix to this problem.
For example, we have alot of new laptops, HP 6910P, where the Asset Tag (Device) don´t show up in inventory.

Thanks /Jocke
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Highlighted
carrela Absent Member.
Absent Member.

Re: Asset and Serial Inventory

Hello,

I have the same problems. Some Dell E6400 show the Serial Number and Asset Tag and some Dell E6400 don't show it.

Did you find something ?

Regards,

Alain
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icsbergs Absent Member.
Absent Member.

Re: Asset and Serial Inventory

I am Seeing a similar problem with any computers that I install the 10.2.1 agent on that did not have the 10.2.0 agent


My work are an all dell shop

richard
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delainej Absent Member.
Absent Member.

Re: Asset and Serial Inventory

I am seeing the exact same issue. Does anyone know why this is happening?

Any machine that had 10.2 first I can see asset and serial information. If I deployed only the 10.2.1 version of the agent, I do not see this info in the inventory scans.
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carrela Absent Member.
Absent Member.

Re: Asset and Serial Inventory

Hi,

For me, the problem appear with any versions of the agent. And on different model of Dell's PC.

Alain
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kpmonson Absent Member.
Absent Member.

Re: Asset and Serial Inventory

Experiencing the same issue on our Dell laptops.
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jwebb1 Absent Member.
Absent Member.

Re: Asset and Serial Inventory

I'm seeing the same thing with the 10.2.2 agent. Inventory works but ZCC doesn't show a serial number.

Jim

kpmonson;1928211 wrote:
Experiencing the same issue on our Dell laptops.
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