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Anonymous_User Absent Member.
Absent Member.
1491 views

Browser time is off

When I query machines to display the last scan time, it shows that the
machine scanned 7 hours earlier then it actually did and then reported in
the manager. Is there a config file that just needs to be adjusted for you
time zone?

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6 Replies
Anonymous_User Absent Member.
Absent Member.

Re: Browser time is off

This was a bug in versions before ZAM7.5 IR5.

Scan times in the Manager are accurate, but the Web Console always shows
in GMT.

I think displaying the scan time in the Web Console was only added in IR3
or IR4, so any earlier revisions do not show the scan time anyway.

In IR5 the "Last Inventory Date" field is in the time zone / locale of the
Web Console server

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Anonymous_User Absent Member.
Absent Member.

Re: Browser time is off

My ZAM Manager says 7.5 IR5, yet my Web Console under Options still says
IR4 dated 9.4.2007. I've rebooted my server, ran updates for Product
Recognition Update & Live Update. Same result.

My time shows 5 hours off on a Last Inventory Date.

Frank

WoofaJB wrote:
> This was a bug in versions before ZAM7.5 IR5.
>
> Scan times in the Manager are accurate, but the Web Console always
> shows in GMT.
>
> I think displaying the scan time in the Web Console was only added in
> IR3 or IR4, so any earlier revisions do not show the scan time anyway.
>
> In IR5 the "Last Inventory Date" field is in the time zone / locale of
> the Web Console server
>

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Anonymous_User Absent Member.
Absent Member.

Re: Browser time is off

You'll need to manually apply the WC update, as follows:

1) Tell everyone that the Web Console is going down for 15(+) minutes
2) Stop the Apache Tomcat and Web Console Updater services on the WC server
3) Move the rtrlet FOLDER from under C:Tomcat5webapps to another location
(as a temporary backup)
4) Move the rtrlet.war FILE from under C:Tomcat5webapps to another
location (as a temporary backup)
5) Copy the rtrlet.war file from the <FILESTORE
PATH>EXEDirWebConsoleUpdaterWin32 folder to C:Tomcat5webapps
6) Restart the Apache Tomcat service
7) Wait for a couple of minutes. It should recreate the rtrlet folder
structure - check in Windows Explorer (on my VM it's 1290 files, 79 folders
and >15MB
😎 Open your browser and login to the Web Console - check the version now
shown is IR5
9) Once this all looks ok, restart the Web Console Updater Service
10) Delete the old rtrlet.war file and rtrlet folder structure

Note: If you just rename the original rtrlet folder instead of moving it,
the newly expanded rtrlet folder structure will work - but Tomcat will load
up both sets of code, wasting RAM / resources.

Let the list know if this works.

Cheers.

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Anonymous_User Absent Member.
Absent Member.

Re: Browser time is off

Excellent! Very good, thank you!
I was a little confused on step 5, but I did a search for rtrlet.war on
my ZAM server C: drive and found the directory you mentioned.
C:\Program Files\Novell\ZENworks\Asset
Management\Filestore\ExeDir\WebConsoleUpdater\Win32

WebConsole now shows 7.50.0017 IR5 - 8.17.2007, Last Knowledgebase PRU -
9.4.2007

Cheers
Frank

WoofaJB wrote:
> You'll need to manually apply the WC update, as follows:
>
> 1) Tell everyone that the Web Console is going down for 15(+) minutes
> 2) Stop the Apache Tomcat and Web Console Updater services on the WC
> server
> 3) Move the rtrlet FOLDER from under C:\Tomcat5\webapps to another
> location
> (as a temporary backup)
> 4) Move the rtrlet.war FILE from under C:\Tomcat5\webapps to another
> location (as a temporary backup)
> 5) Copy the rtrlet.war file from the <FILESTORE
> PATH\EXEDir\WebConsoleUpdater\Win32 folder to C:\Tomcat5\webapps
> 6) Restart the Apache Tomcat service
> 7) Wait for a couple of minutes. It should recreate the rtrlet folder
> structure - check in Windows Explorer (on my VM it's 1290 files, 79
> folders
> and >15MB
> 😎 Open your browser and login to the Web Console - check the version now
> shown is IR5
> 9) Once this all looks ok, restart the Web Console Updater Service
> 10) Delete the old rtrlet.war file and rtrlet folder structure
>
> Note: If you just rename the original rtrlet folder instead of moving it,
> the newly expanded rtrlet folder structure will work - but Tomcat will
> load
> up both sets of code, wasting RAM / resources.
>
> Let the list know if this works.
>
> Cheers.
>

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Anonymous_User Absent Member.
Absent Member.

Re: Browser time is off

OH! And by the way my Last Inventory Date time show correctly now.

Frank Cianci wrote:
> Excellent! Very good, thank you!
> I was a little confused on step 5, but I did a search for rtrlet.war
> on my ZAM server C: drive and found the directory you mentioned.
> C:\Program Files\Novell\ZENworks\Asset
> Management\Filestore\ExeDir\WebConsoleUpdater\Win32
>
> WebConsole now shows 7.50.0017 IR5 - 8.17.2007, Last Knowledgebase PRU
> - 9.4.2007
>
> Cheers
> Frank
>
> WoofaJB wrote:
>> You'll need to manually apply the WC update, as follows:
>>
>> 1) Tell everyone that the Web Console is going down for 15(+) minutes
>> 2) Stop the Apache Tomcat and Web Console Updater services on the WC
>> server
>> 3) Move the rtrlet FOLDER from under C:\Tomcat5\webapps to another
>> location
>> (as a temporary backup)
>> 4) Move the rtrlet.war FILE from under C:\Tomcat5\webapps to another
>> location (as a temporary backup)
>> 5) Copy the rtrlet.war file from the <FILESTORE
>> PATH\EXEDir\WebConsoleUpdater\Win32 folder to C:\Tomcat5\webapps
>> 6) Restart the Apache Tomcat service
>> 7) Wait for a couple of minutes. It should recreate the rtrlet folder
>> structure - check in Windows Explorer (on my VM it's 1290 files, 79
>> folders
>> and >15MB
>> 😎 Open your browser and login to the Web Console - check the version
>> now
>> shown is IR5
>> 9) Once this all looks ok, restart the Web Console Updater Service
>> 10) Delete the old rtrlet.war file and rtrlet folder structure
>>
>> Note: If you just rename the original rtrlet folder instead of moving
>> it,
>> the newly expanded rtrlet folder structure will work - but Tomcat
>> will load
>> up both sets of code, wasting RAM / resources.
>>
>> Let the list know if this works.
>>
>> Cheers.
>>

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Anonymous_User Absent Member.
Absent Member.

Re: Browser time is off

Thanks for the feedback Frank - glad it's all ok now.

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