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sideshow Absent Member.
Absent Member.
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Cant update from 10.0.1 - 10.0.3

Hello

I need to document the process of upgrading from 10.0.1 - 10.1. To do this I believe I require an update to 10.0.3 in between.

I used the manual update method and downloaded and setup the update files, the update is available in ZCC and I can download it and it completes the download / bundle / sync process. I then Authorize the update and set it to deploy without staging and it sits in pending forever.

Here is the entries in my loader log after the download / bundle / sync process completes:

[DEBUG] [20/08/08 10:52:04] [] [Loader.Download and Apply Update Handler] [status: -4, percent: 100] [status: -4, percent: 100] [] []

[DEBUG] [20/08/08 10:52:05] [] [Loader.Download and Apply Update Handler] [status: 0, percent: 0] [status: 0, percent: 0] [] []

[DEBUG] [20/08/08 10:52:05] [] [Loader.Download and Apply Update Handler] [Download and Apply Update Handler took 991 seconds.] [Download and Apply Update Handler took 991 seconds.] [] []

[DEBUG] [20/08/08 10:52:33] [] [Loader.Download and Apply Update Handler] [processAction parameters: system.update.postauth/542cde7589a99dde1c484f0dbe584e8b] [processAction parameters: system.update.postauth/542cde7589a99dde1c484f0dbe584e8b] [] []

[DEBUG] [20/08/08 10:52:34] [] [Loader.Download and Apply Update Handler] [Licensing: true/true/false] [Licensing: true/true/false] [] []

[DEBUG] [20/08/08 10:52:34] [] [Loader.Download and Apply Update Handler] [Retrieved key from database: FA*******************] [Retrieved key from database: FA*******************] [] []

[DEBUG] [20/08/08 10:52:34] [] [Loader.Download and Apply Update Handler] [postAuthorize: 542cde7589a99dde1c484f0dbe584e8b] [postAuthorize: 542cde7589a99dde1c484f0dbe584e8b] [] []

[DEBUG] [20/08/08 10:52:34] [] [Loader.Download and Apply Update Handler] [Getting bundle 542cde7589a99dde1c484f0dbe584e8b] [Getting bundle 542cde7589a99dde1c484f0dbe584e8b] [] []

[DEBUG] [20/08/08 10:52:34] [] [Loader.Download and Apply Update Handler] [Getting content] [Getting content] [] []

[DEBUG] [20/08/08 10:52:34] [] [Loader.Download and Apply Update Handler] [content: 87319f93638e23450f66f4607a18ad55] [content: 87319f93638e23450f66f4607a18ad55] [] []

[DEBUG] [20/08/08 10:52:34] [] [Loader.Download and Apply Update Handler] [filename: dbupdater-10.0.3.jar] [filename: dbupdater-10.0.3.jar] [] []

[DEBUG] [20/08/08 10:52:34] [] [Loader.Download and Apply Update Handler] [Exception getting XML: com.novell.zenworks.datamodel.exceptions.ContentException: Could not download the content file from any source., stack trace: com.novell.zenworks.datamodel.exceptions.ContentException: Could not download the content file from any source.

at com.novell.zenworks.datamodel.services.content.ContentAdminImpl.extractContent(ContentAdminImpl.java:2924)

at com.novell.zenworks.loader.modules.queue.handlers.DownloadApplyUpdateHandler.postAuthorize(DownloadApplyUpdateHandler.java:653)

at com.novell.zenworks.loader.modules.queue.handlers.DownloadApplyUpdateHandler.processAction(DownloadApplyUpdateHandler.java:337)

at com.novell.zenworks.loader.modules.queue.runner.QueueThreadWorker.processAction(QueueThreadWorker.java:193)

at com.novell.zenworks.loader.modules.queue.runner.QueueThreadWorker.run(QueueThreadWorker.java:139)

at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:650)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:675)

at java.lang.Thread.run(Thread.java:595)

] [Exception getting XML: com.novell.zenworks.datamodel.exceptions.ContentException: Could not download the content file from any source., stack trace: com.novell.zenworks.datamodel.exceptions.ContentException: Could not download the content file from any source.

at com.novell.zenworks.datamodel.services.content.ContentAdminImpl.extractContent(ContentAdminImpl.java:2924)

at com.novell.zenworks.loader.modules.queue.handlers.DownloadApplyUpdateHandler.postAuthorize(DownloadApplyUpdateHandler.java:653)

at com.novell.zenworks.loader.modules.queue.handlers.DownloadApplyUpdateHandler.processAction(DownloadApplyUpdateHandler.java:337)

at com.novell.zenworks.loader.modules.queue.runner.QueueThreadWorker.processAction(QueueThreadWorker.java:193)

at com.novell.zenworks.loader.modules.queue.runner.QueueThreadWorker.run(QueueThreadWorker.java:139)

at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:650)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:675)

at java.lang.Thread.run(Thread.java:595)

] [] []


I have tried restarts, agent refresh + zac ref. Have cleared the update and re-downloaded...

I cannot get my ZCM past 10.0.1

Thanks for any help.
Labels (2)
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5 Replies
jaredljennings Absent Member.
Absent Member.

Re: Cant update from 10.0.1 - 10.0.3

sideshow said on 8/19/2008,

>I need to document the process of upgrading from 10.0.1 - 10.1. To do
>this I believe I require an update to 10.0.3 in between.
>
>I used the manual update method and downloaded and setup the update
>files, the update is available in ZCC and I can download it and it
>completes the download / bundle / sync process. I then Authorize the
>update and set it to deploy without staging and it sits in pending
>forever.
>
>Here is the entries in my loader log after the download / bundle / sync
>process completes:


I am terrible at system updates. Let me see if I can get Shaun to look at
this.

--
Jared Jennings - Data Technique, Inc.
Novell Support Forums Sysop
My Blog and Wiki with Tips, Tricks, and Tutorials
http://jaredjennings.org
0 Likes
jaredljennings Absent Member.
Absent Member.

Re: Cant update from 10.0.1 - 10.0.3

sideshow said on 8/19/2008,

>I need to document the process of upgrading from 10.0.1 - 10.1. To do
>this I believe I require an update to 10.0.3 in between.
>
>I used the manual update method and downloaded and setup the update
>files, the update is available in ZCC and I can download it and it
>completes the download / bundle / sync process. I then Authorize the
>update and set it to deploy without staging and it sits in pending
>forever.


Even though this TID is for an older version, the concept still applies.
http://www.novell.com/support/php/search.do?cmd=displayKC&docType=kc&externalId=3121323

--
Jared Jennings - Data Technique, Inc.
Novell Support Forums Sysop
My Blog and Wiki with Tips, Tricks, and Tutorials
http://jaredjennings.org
0 Likes
9520966 Absent Member.
Absent Member.

Re: Cant update from 10.0.1 - 10.0.3

I've tried as suggested, and seems to have the same issue as sideshow.

It still stays as pending.

I've even went as far as downloading the 4.2GB ISO file for ZCM 10.0.3, burned it and ran setup.sh, without success.

The CD with ZCM 10.0.3 from the NSEDL cannot be used to upgrade a previous version.

IM at the stage of removing ZCM 10 from my server and install 10.1 directly. My server is a test server (thanks to my paranoid mind :P) running on VMWare, but I sense that Sideshow might be running in production.

-- /Jesper
0 Likes
9520966 Absent Member.
Absent Member.

Re: Cant update from 10.0.1 - 10.0.3

9520966;1630894 wrote:
I've tried as suggested, and seems to have the same issue as sideshow.

It still stays as pending.

I've even went as far as downloading the 4.2GB ISO file for ZCM 10.0.3, burned it and ran setup.sh, without success.

The CD with ZCM 10.0.3 from the NSEDL cannot be used to upgrade a previous version.

IM at the stage of removing ZCM 10 from my server and install 10.1 directly. My server is a test server (thanks to my paranoid mind :P) running on VMWare, but I sense that Sideshow might be running in production.


On the notice side, I do wonder if this issue is related to the systemupdate downloaded the Windows Version of the update, but my ZCM 10.0.1 is running on SLES 10


Update ID Release Date Download Date Status Importance Type Platform Pending Successful Failed
Update for ZCM (10.0.3) May 16, 2008 Sep 2, 2008 Authorized Optional ZENworks Server Windows 1 0 0

-- /Jesper
0 Likes
Anonymous_User Absent Member.
Absent Member.

Re: Cant update from 10.0.1 - 10.0.3

9520966,

> On the notice side, I do wonder if this issue is related to the
> systemupdate downloaded the Windows Version of the update, but my ZCM
> 10.0.1 is running on SLES 10


Hum. I think you better open a SR. I really am no good at system update
troubleshooting. Sorry.

--
Jared Jennings - Data Technique, Inc.
Novell Support Forums Sysop
My Blog and Wiki with Tips, Tricks, and Tutorials
http://jaredjennings.org
0 Likes
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