Delete and Remove not working
I have a user that is helping me to test the ZCC Mobile Management system, and no sooner than setting everything up, they forgot their encryption password. I ended up doing a factory reset on the mobile device and reattach it to Zenworks. One thing that is driving me crazy is that when it rejoins ActiveSync through Zenworks that it creates a new object with a GUID/Name and I am unable to delete the old version. I can check the box next to it but the Delete option does not light up. I'm just trying to clean this up since it is new and I'd rather not fill it with clutter at this point if I can help it. How can I clean this up since it is now an orphaned entry? Thanks
Active device object can't be deleted hence you need to unenroll the device with Fully wipe the devices option to delete the device. But this would do factory reset of the device.