Dell docks do not show up in Inventory

[jdkoerner]

In inventory none of our Dell WD15 or TB16 docks show up. They are
modern USB-C and Thunderbolt devices so i figured inventory would detect
them. Monitors, printers, etc. that are running off of them do show up.
Is this something other are seeing?


Jim Koerner
Server - ZCM 2017 Update 4 Appliance
Clients - ZCM 17.4.0.176 on Win10/1803x64

[CRAIGDWILSON]

An SR would likely be a good route.....
Asked around, an SR is likely best to figure out what should happen here....

jdkoerner;2500018 wrote:
In inventory none of our Dell WD15 or TB16 docks show up. They are
modern USB-C and Thunderbolt devices so i figured inventory would detect
them. Monitors, printers, etc. that are running off of them do show up.
Is this something other are seeing?


Jim Koerner
Server - ZCM 2017 Update 4 Appliance
Clients - ZCM 17.4.0.176 on Win10/1803x64

[CRAIGDWILSON]

But FYI see....

https://www.dell.com/community/Laptops-General-Read-Only/Get-Details-about-connected-usb-c-Dock/td-p/5141749
https://www.reddit.com/r/sysadmin/comments/6q2snq/get_dell_usbc_dock_information_in_script/

Not sure Dell Exposes them to be collected by Inventory....

Seems to be an Unanswered Question......
If it does not appear

[CRAIGDWILSON]

What will likely be necessary is....

#1 - Ask Dell the WMI Commands to Collect this data.
(Note: This will likely Require the Installation of Dell Specific Software based on the comments above....but not even sure this will expose the needed data.)

#2 - Assuming Dell can provide the WMI commands, it may be possible for ZCM Inventory to add those queries.....but that is iffy since this is getting very vendor specific needing their software.
But at a minimum, would need to find out from Dell if possible....
So far I'm finding Zero hits where Dell has indicated this data is exposed over WMI for data collection purposes...