New Ranks & Badges For The Community!
Notice something different? The ranks and associated badges have gone "Star Fleet". See what they all mean HERE
Highlighted
Absent Member.
Absent Member.
418 views

Do not receive PRU-Updates

Hi,

at a ZCM 11.4.3 I got the last PRU in August 2017. Since then I get no
new PRU. If I click 'Check for Updates' in ZCC/Configuration/System
Updates I get "There are no new system updates available."

I am able to download the updates by hand and copied them to the server
as described in the documentation. But at least I know this should
happens by itself?!

What's should I check?


Bernd

Labels (2)
0 Likes
4 Replies
Highlighted
Micro Focus Expert
Micro Focus Expert

Yes, it should...
You could try loader-messages and zcc.log, i have not had to troubleshoot that for a while so not sure if there is another.

Keep in mind....ZCM 11.4.x is EOL in a couple of months.....
Since you can still apply the last couple of PRUs that are likely to ship by hand...may not be worth the time....

I would recommend making sure you can prep for a ZCM 2017 Upgrade.

The Current version of ZCM 2017 is Update 2....
Update 3 is due in June/July if I recall correctly....

nntp-user;2478875 wrote:
Hi,

at a ZCM 11.4.3 I got the last PRU in August 2017. Since then I get no
new PRU. If I click 'Check for Updates' in ZCC/Configuration/System
Updates I get "There are no new system updates available."

I am able to download the updates by hand and copied them to the server
as described in the documentation. But at least I know this should
happens by itself?!

What's should I check?


Bernd
--
Please give a hearty thumbs up to any post you find helpful!
To find articles by Craig Wilson simply follow the link: Craig Wilson's Tips!
0 Likes
Highlighted
Absent Member.
Absent Member.

Am 10.04.2018 um 14:54 schrieb CRAIGDWILSON:
(...)
> Keep in mind....ZCM 11.4.x is EOL in a couple of months.....
> Since you can still apply the last couple of PRUs that are likely to
> ship by hand...may not be worth the time....


Indeed, the upgrade for ZCM2017 was in the pipe ... But there we had a
lot of problems to get the Windows-Agent from 11.4.3 deployed ... 😕

> I would recommend making sure you can prep for a ZCM 2017 Upgrade.

Is there a guide how to check the ZEN-DB if it is healthy for an upgrade?
I am afraid that the PRU-Problem will stay after the upgrade to ZCM2017.

Bernd






0 Likes
Highlighted
Knowledge Partner Knowledge Partner
Knowledge Partner

nntp-user;2478966 wrote:
Am 10.04.2018 um 14:54 schrieb CRAIGDWILSON:
(...)
> Keep in mind....ZCM 11.4.x is EOL in a couple of months.....
> Since you can still apply the last couple of PRUs that are likely to
> ship by hand...may not be worth the time....


Indeed, the upgrade for ZCM2017 was in the pipe ... But there we had a
lot of problems to get the Windows-Agent from 11.4.3 deployed ... 😕

> I would recommend making sure you can prep for a ZCM 2017 Upgrade.

Is there a guide how to check the ZEN-DB if it is healthy for an upgrade?
I am afraid that the PRU-Problem will stay after the upgrade to ZCM2017.

Bernd


This tool checks files and databases: https://download.microfocus.com/Download?buildid=sXRO54wX9yA~

Thomas
0 Likes
Highlighted
Micro Focus Expert
Micro Focus Expert

Note: Not being able to detect new PRUs is likely not a direct DB thing...and the issue may or not continue.

Failure to "Apply" a downloaded PRU can often be fixed by cleaning up old PRU data in the DB.
Failure to detect or download is less likely a DB issue.
Especially if you can manually download and apply.
--
Please give a hearty thumbs up to any post you find helpful!
To find articles by Craig Wilson simply follow the link: Craig Wilson's Tips!
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.