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teejay58 Absent Member.
Absent Member.
2378 views

Failed to delete network printer

Workstation:
iprint client v. 05.12.00
Windows XP SP3 fully updated

Servers:
ZCM SP2 (10.2.1)
SLES 10 SP2
OES2 SP1B

We are running tests on OES2 with ZCM to see how well it works in our system. The current issue is with our iPrint policy. We set up the printer, driver, etc on the OES2 server, then use an iprint policy in ZCM to download the printer driver to the workstation.

The printer gets downloaded and works fine. However, ZCM throws some errors. It thinks it has failed, so it keeps retrying to install the printer. Over and over and over again.

The Adaptive Agent error message says, "The policy iPrint could not be applied successfully."

Both the Windows Event Log as well as the zmd-messages.log file give this message:
POLICYHANDLERS.PrinterPolicy.NetworkPrinterDeleteFailure: Failed to delete network printer \\treename\printername.

Any ideas on where to look to resolve this issue? The only workaround we know of is to disable the iprint policy as soon as it installs the appropriate printers, to keep it from trying to run over and over again.
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3 Replies
Anonymous_User Absent Member.
Absent Member.

Re: Failed to delete network printer

teejay58,

It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.

Has your problem been resolved? If not, you might try one of the following options:

- Visit http://support.novell.com and search the knowledgebase and/or check all
the other self support options and support programs available.
- You could also try posting your message again. Make sure it is posted in the
correct newsgroup. (http://forums.novell.com)

Be sure to read the forum FAQ about what to expect in the way of responses:
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If this is a reply to a duplicate posting, please ignore and accept our apologies
and rest assured we will issue a stern reprimand to our posting bot.

Good luck!

Your Novell Product Support Forums Team
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teejay58 Absent Member.
Absent Member.

Re: Failed to delete network printer

teejay58;1873164 wrote:
Workstation:
iprint client v. 05.12.00
Windows XP SP3 fully updated

Servers:
ZCM SP2 (10.2.1)
SLES 10 SP2
OES2 SP1B

We are running tests on OES2 with ZCM to see how well it works in our system. The current issue is with our iPrint policy. We set up the printer, driver, etc on the OES2 server, then use an iprint policy in ZCM to download the printer driver to the workstation.

The printer gets downloaded and works fine. However, ZCM throws some errors. It thinks it has failed, so it keeps retrying to install the printer. Over and over and over again.

The Adaptive Agent error message says, "The policy iPrint could not be applied successfully."

Both the Windows Event Log as well as the zmd-messages.log file give this message:
POLICYHANDLERS.PrinterPolicy.NetworkPrinterDeleteFailure: Failed to delete network printer \\treename\printername.

Any ideas on where to look to resolve this issue? The only workaround we know of is to disable the iprint policy as soon as it installs the appropriate printers, to keep it from trying to run over and over again.
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teejay58 Absent Member.
Absent Member.

Re: Failed to delete network printer

We installed SLES10 SP3 and OES2 SP2, public beta patches. That seemed to fix the problem.
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