micgra

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2011-09-08
14:18
1170 views
Grant right to uninstall Agent
Hello,
How to grant right to helpdesk to uninstall agent on devices (by using add/remove programm)?
When they try they get a message that say sometings like "you are not superadministrator"
Thks
How to grant right to helpdesk to uninstall agent on devices (by using add/remove programm)?
When they try they get a message that say sometings like "you are not superadministrator"
Thks
2 Replies
jwebb1

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2011-09-08
19:12
I would like to know the same thing!
Jim
Jim
spencapl

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2011-10-25
19:03
Hi
In ZCC web console find the device, go to the agent settings page under settings and in there you can allow the uninstalling of the agent. This will then allow the admin to uninstall the agent and either remove it from the zone if they have enough rights or perform a local uninstall of the agent.
Check section 24.4 - Novell Documentation
Hope that helps and is the setting you are after.
Thanks
Spencer
In ZCC web console find the device, go to the agent settings page under settings and in there you can allow the uninstalling of the agent. This will then allow the admin to uninstall the agent and either remove it from the zone if they have enough rights or perform a local uninstall of the agent.
Check section 24.4 - Novell Documentation
Hope that helps and is the setting you are after.
Thanks
Spencer