Highlighted
Absent Member.
Absent Member.
2699 views

Infoview error after installing ZRS 10.2

Hi all

I've just upgraded our ZCM system to 10.2, and also uninstalled the previous version of ZRS/BOE etc. Installed new ZRS 10.2, and install seemed to go fine, but from within the ZCC when i goto "Reports", then select "ZENworks Reporting Server Infoview" from the top part, it comes up with an error saying

Error: An error occured while trying to launch the ZENworks Reporting Java Infoview. For more details, see the ZCC log.

ZCC.log = Exception Info:
08 Jul 2009 13:59:03 Class....... com.novell.zenworks.reports.exception.ReportException
08 Jul 2009 13:59:03 Message..... com.crystaldecisions.sdk.exception.SDKServerException: Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)

cause:com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2
detail:Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)

The server supplied the following details: OCA_Abuse exception 10499 at [exceptionmapper.cpp : 67] 42040 {}
...Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008) Unknown user



08 Jul 2009 13:59:03 Logged at... ReportRedirection...382
08 Jul 2009 13:59:03 ============== Exception (end) =============================
08 Jul 2009 13:59:03 MessageUtil..........78 :Error: An error occurred while trying to launch the ZENworks Reporting Java Infoview. For more details, see the ZCC log.




We use a user source for our admins. But if i login using my account with @DOMAIN at the end (our domain) the InfoView works fine. Just not if i simply use my simple username?

I tried the info in TID 7003545, but no luck. Not a major issue, as i can work around it but any thoughts?


Cheers
Labels (2)
0 Likes
1 Reply
Highlighted
Absent Member.
Absent Member.

Re: Infoview error after installing ZRS 10.2

BigDook,

It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.

Has your problem been resolved? If not, you might try one of the following options:

- Visit http://support.novell.com and search the knowledgebase and/or check all
the other self support options and support programs available.
- You could also try posting your message again. Make sure it is posted in the
correct newsgroup. (http://forums.novell.com)

Be sure to read the forum FAQ about what to expect in the way of responses:
http://forums.novell.com/faq.php

If this is a reply to a duplicate posting, please ignore and accept our apologies
and rest assured we will issue a stern reprimand to our posting bot.

Good luck!

Your Novell Product Support Forums Team
http://support.novell.com/forums/

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.