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Installing SP2 frozen? - Please help - pretty urgent...

I am installing SP2 on our ZCM11 SP1 (Windows 2003) server and the progress has stalled for about 5 hours at the Installling... Upgrading Packages 100%. At first I thought it was taking a long time, but now I think it has died. The SP1 update didn't take anywhere near as long.

What are the repercutions if I cancel the upgrade and then restart it - stupidly I didn't take a snapshot before the upgrade... 😞

Thanks in advance.....
Matt
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Never mind... Although I didn't take a snapshot, we do have a backup that I can roll back to.

Upgrade was canceled and restore is in progress as I type.
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Madgwicks,

Nice to have a backup (or snapshot), just in case. I had a bad upgrade, stalled and ended up with an error... But was able to run the installer again and it worked, don't know if you had the time to try this?

-- Niels I have always liked... Cowabunga! If you find this post helpful, please show your appreciation by clicking on the star below. A member must be logged in before s/he can assign reputation points.
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Niels,

Thanks for that, I will give it another go at a later date. I didn't really have tie to do much more, as it was 2am by the time I had it restored from back up and running again.

Matt
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Just for anyone who lands up in this thread looking for an answer, the upgrade is re-runnable and can be cancelled and re-run any number of times with no side effects. This is simply because the media has all the files that it needs to lay down on the machine and does not depend onwhat is present on the box. Even the database can be re- upgraded any number of times.
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To add to kvallish: You need to ensure that you are not launching the upgrade installer from a network share.. Because, when ZESM is being installed/upgraded, it might reinstall the network drivers and it might invalidate the existing network connections and this might result in a hang in upgrade.
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kvallish & cmanikandan,

Thanks for the info.

I think the network share point was my issue. Attempt 2 will be much more successful - I just know it will be....
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Madgwicks,

Nope, there's never enough time 😉

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Madgwicks,

Let's hope so. Yes the share part could definitely be the issue.

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Yep, that appears to have been the issue. Copied the files locally and retried the upgrade and it was all done in about 45 minutes.

Thanks for your help!!

Matt
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Magdwicks,

Excellent!

-- Niels I have always liked... Cowabunga! If you find this post helpful, please show your appreciation by clicking on the star below. A member must be logged in before s/he can assign reputation points.
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