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PD311
Absent Member.
Absent Member.
‎2017-07-06 12:26
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Inventory report for Adobe Reader 2017

There is a problem here with the Acrobat Reader 2017. (Version 17.8.3005128269):

ZCM 11.4.3.0 does not detect the correct version info for the AcroRd32.exe in C:\Program Files (x86)\Adobe\Acrobat Reader 2017\Reader\

The file:///C:/Program Files (x86)/Novell/ZENworks/bin/d4e81728f150e63f506f39bd30d45213-show.xml contains the line "Adobe Acrobat Reader Unknown C:\Program Files (x86)\Adobe\Acrobat Reader 2017\Reader" but the installed product is no longer showed in device inventory reports (Jul 2017 PRU Jul 3, 2017 is deployed).

Any suggestions would be greatly appreciated. Thank you.

Peter
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CRAIGDWILSON
Micro Focus Expert
Micro Focus Expert
‎2017-07-06 13:03

If you are able to open an SR, they may be best.....

If you cannot open an SR, you could try
https://www.novell.com/documentation/zenworks2017/zen_inventory/data/b10qu4bw.html

That link is normally for NEW products, but perhaps it could be used to report an error.................
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PD311
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Absent Member.
‎2017-07-07 08:58

Thanks - I have sent a SWID request to zam support and hope it will be included in the next PRU. Otherwise I will open an SR...
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