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kmaule Absent Member.
Absent Member.
3629 views

LDAP user source user cannot laun Reproting Server Info View

Hi there,
I have two users. One is based on AD LDAP User Source and is a Super Administrator. The other is a ZCM "internal" user with Super Administrator rights. I have ZCM 11.1a with the 11.1 Reporting Server installed and working fine for the built-in ZCM Administrator account. The "internal" user can successfully use the Reporting Server InfoView when granted a role which has Reporting Rights > Create/Delete + Execute/Publish Reports. The LDAP based user with the same role can login to the ZCC but fails to launch the Reporting Server InfoView. The key error message seems to be: "Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)"

I saw this before with ZCM 10 but never figured out the solution. Any thoughts on this one?

The error in the zcc.log is:
18 Oct 2011 10:02:14 ============== Exception (begin) ===========================
18 Oct 2011 10:02:14 Exception occured
com.novell.zenworks.reports.exception.ReportException: com.crystaldecisions.sdk.exception.SDKServerException: Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)

cause:com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2
detail:Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)

The server supplied the following details: OCA_Abuse exception 10499 at [exceptionmapper.cpp : 67] 42040 {}
...Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008) Unknown user



at com.novell.zenworks.reports.boe.SessionManager.getToken(SessionManager.java:103)
at com.novell.zenworks.admin.pages.reports.ReportRedirection.getSessionToken(ReportRedirection.java:428)
at com.novell.zenworks.admin.pages.reports.ReportRedirection.launchCustomReport_Clicked(ReportRedirection.java:142)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.novell.web.controls.WebControl.fireEvent(WebControl.java:1977)
at com.novell.web.controls.WebControl.fireEvent(WebControl.java:1952)
at com.novell.zenworks.fw.web.internal.layout.Task.raisePostBackEvent(Task.java:220)
at com.novell.web.controls.Page.raisePostBackEvent(Page.java:1064)
at com.novell.web.controls.Page.raisePostBackEvents(Page.java:1051)
at com.novell.web.controls.Page.internalProcessRequest(Page.java:723)
at com.novell.web.controls.Page.processRequest(Page.java:667)
at com.novell.zenworks.fw.web.internal.layout.Index.processRequest(Index.java:613)
at com.novell.web.internal.controls.PageTag.doEndTag(PageTag.java:86)
at org.apache.jsp.jsp.index_jsp._jspService(index_jsp.java:180)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:377)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:313)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:260)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:646)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:436)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:342)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:302)
at com.novell.web.NJWCServlet.serviceImpl(NJWCServlet.java:97)
at com.novell.zenworks.fw.web.internal.ZENworksServlet.service(ZENworksServlet.java:84)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.patchlink.sapphire.web.pages.vulnerability.session.HibernateSessionFilter.doFilter(HibernateSessionFilter.java:75)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:563)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at com.novell.zenworks.tomcat.ZENRequestValve.invoke(ZENRequestValve.java:1293)
at com.novell.zenworks.tomcat.ZENRequestValve.invoke(ZENRequestValve.java:1293)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:857)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
at java.lang.Thread.run(Thread.java:662)
Caused by: com.crystaldecisions.sdk.exception.SDKServerException: Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)

cause:com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2
detail:Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)

The server supplied the following details: OCA_Abuse exception 10499 at [exceptionmapper.cpp : 67] 42040 {}
...Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008) Unknown user



at com.crystaldecisions.sdk.exception.SDKServerException.map(SDKServerException.java:107)
at com.crystaldecisions.sdk.exception.SDKException.map(SDKException.java:196)
at com.crystaldecisions.sdk.occa.security.internal.LogonService.doUserLogon(LogonService.java:710)
at com.crystaldecisions.sdk.occa.security.internal.LogonService.userLogon(LogonService.java:295)
at com.crystaldecisions.sdk.occa.security.internal.SecurityMgr.userLogon(SecurityMgr.java:162)
at com.crystaldecisions.sdk.framework.internal.SessionMgr.logon(SessionMgr.java:425)
at com.crystaldecisions.sdk.framework.internal.SessionMgr.logon(SessionMgr.java:657)
at com.novell.zenworks.reports.boe.SessionManager.getToken(SessionManager.java:93)
... 49 more
Caused by: com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2
at com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuseHelper.read(oca_abuseHelper.java:106)
at com.crystaldecisions.enterprise.ocaframework.idl.OCA.OCAs._LogonEx4Stub.UserLogonEx4(_LogonEx4Stub.java:80)
at sun.reflect.GeneratedMethodAccessor714.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.crystaldecisions.enterprise.ocaframework.ManagedService.invoke(ManagedService.java:424)
at com.crystaldecisions.sdk.occa.security.internal._LogonEx4Proxy.UserLogonEx4(_LogonEx4Proxy.java:222)
at com.crystaldecisions.sdk.occa.security.internal.LogonService.doLogon(LogonService.java:347)
at com.crystaldecisions.sdk.occa.security.internal.LogonService.doUserLogon(LogonService.java:684)
... 54 more
18 Oct 2011 10:02:14

Exception Info:
18 Oct 2011 10:02:14 Class....... com.novell.zenworks.reports.exception.ReportException
18 Oct 2011 10:02:14 Message..... com.crystaldecisions.sdk.exception.SDKServerException: Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)

cause:com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2
detail:Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)

The server supplied the following details: OCA_Abuse exception 10499 at [exceptionmapper.cpp : 67] 42040 {}
...Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008) Unknown user



18 Oct 2011 10:02:14 Logged at... ReportRedirection...437
18 Oct 2011 10:02:14 ============== Exception (end) =============================
18 Oct 2011 10:02:14 MessageUtil..........78 :Error: An error occurred while trying to launch the ZENworks Reporting Java Infoview. For more details, see the ZCC log.
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2 Replies
Anonymous_User Absent Member.
Absent Member.

Re: LDAP user source user cannot laun Reproting Server Info View

kmaule,

It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.

Has your problem been resolved? If not, you might try one of the following options:

- Visit http://support.novell.com and search the knowledgebase and/or check all
the other self support options and support programs available.
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Your Novell Product Support Forums Team
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shaunpond Absent Member.
Absent Member.

Re: LDAP user source user cannot laun Reproting Server Info View

Kirk,

TID 7009473 - if you can raise a SR, they are actively looking at this
issue right now, and yo might be able to help get a quicker resolution

--

Shaun Pond


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