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Managed machines disappear from inventory

We are currently running ZCM10.3.3 on Win 2003 server. Works fine with the exception of a few bugs, one of which is, for no apparent reason machines disappear from the ZCM folders. It would appear (although I am not quite sure) that when we upgraded to 10.3.3 there were some agents still on version 10.3.1 and possibly lower. Even though we pushed the update to all managed devices thru system updates they never updated. As a result they were dropped from the ZCM folders.

The problem is with having over 40 remote sites this becomes a problem when trying to do any kind of HW or SW inventory for licence compliance or planning for pc replacement. When we discover a machine which has not updated we have to mail a batch file to the user to run to unreg and then reg the machine. It then appears back in the ZCM folders and will attempt to apply the update to 10.3.3 (generally successful). Why does this happen, is it avoidable, and is there a better way to ensure that machines are not dropped ? it is happening randomly and to a lot of pc's (although we don't know until we discover the users machine is no longer "managed").

Thanks
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Re: Managed machines disappear from inventory

ahennessy,

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Re: Managed machines disappear from inventory

I'm posting a reply to this thread to bring it back to the fore - should I re-post the original?

Since my original post we have updated ZCM from 10.3.3 to 10.3.4 - we could not move to ZCM 11 because of database support issues- but plan to move to 11.2 when released shortly.

We are still having this issue and would love to know if any solutions exist as machines which existed at my original post have disappeared. Surely the records exist on the Database somewhere or is ZCM server randomly deleting them?

Am I really the only one with this issue?

ANY help would be appreciated

Thanks in advance.
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Re: Managed machines disappear from inventory

Just in case anyone is interested I've found where this was set

Configuration>Device Refresh and Removal Schedule

This was obviously set on original installation.

The removal schedule was set to remove machines that have not reported in XX Days. I've modified this to leave removal a manual process as we scrap machines.
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Re: Managed machines disappear from inventory

Thanks for following through with an answer! I appreciate that!



ahennessy;2198455 wrote:
Just in case anyone is interested I've found where this was set

Configuration>Device Refresh and Removal Schedule

This was obviously set on original installation.

The removal schedule was set to remove machines that have not reported in XX Days. I've modified this to leave removal a manual process as we scrap machines.
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