Highlighted
Absent Member.
Absent Member.
5892 views

Message ID: ActionMan.CouldNotLocateServer at all wrkstation

We are using ZENworks Configuration Mangement Standard 11 SP1 and are having the following problem:

After implementing under Configuration -> SystemUpdate -> MAR 2012 PRU (Status: Baselined), we get at all Workstation devices the following error:

Could not download bundle content for Knowledge Base Files [3.6.A.18.16] because a ZENworks Server could not be located.

Additional Information: None
Severity: Error
Date: March 2, 2012 11:29:04 AM
Acknowledged Date: None
Source: /Devices/Workstations/workstationname
Message ID: ActionMan.CouldNotLocateServer
Probable Cause URL: None
Log ID: 6dfebcd65c5b493aa0e3f4c928e6484f
Related Objects: /System/System Bundles/489d706f21d6a07bcbab8c3fce7ed64e

What is the problem and what can we do?
Labels (2)
0 Likes
21 Replies
Highlighted
Absent Member.
Absent Member.

Re: Message ID: ActionMan.CouldNotLocateServer at all wrkstation

Stadtwerkekmi,

are those workstations able to get other content, for example new
bundles?

--

Shaun Pond


0 Likes
Highlighted
Absent Member.
Absent Member.

Re: Message ID: ActionMan.CouldNotLocateServer at all wrksta

We are using workstations with Windows XP SP3 and all other bundles are O.K.

We can deactivate this Bundle under the following Link in System Bundles:

[url]https://servername[/url]/zenworks/jsp/index.jsp?pageid=bundleList&uid=/System/

But the same error begins, when new PRU-Bundles are integrated.

Greetings from Germany
0 Likes
Highlighted
Absent Member.
Absent Member.

Re: Message ID: ActionMan.CouldNotLocateServer at all wrkstation

Stadtwerkekmi,

a debug-level zmd-messages.log will show you where it's trying to get
the update from, and why it thinks it can't do it, I think that's a
good starting point

--

Shaun Pond


0 Likes
Highlighted
Absent Member.
Absent Member.

Re: Message ID: ActionMan.CouldNotLocateServer at all wrksta

Here is an extract from the zmd-messages.log:
[ERROR] [03/06/2012 07:21:50.581] [276] [ZenworksWindowsService] [27] [] [BundleManager] [ActionMan.CouldNotLocateServer] [Bundle-Inhalt für Knowledge Base Files (3.6.A.18.16) konnte nicht heruntergeladen werden, da kein ZENworks-Server gefunden wurde.] [] [489d706f21d6a07bcbab8c3fce7ed64e]
[DEBUG] [03/06/2012 07:20:06.750] [276] [ZenworksWindowsService] [4] [] [ZenCache] [] [SqliteEntryInfoProvider: isBufferCacheEnabled is set to False] [] []
[DEBUG] [03/06/2012 07:20:07.484] [276] [ZenworksWindowsService] [4] [] [ZenCache] [] [SqliteConnection:Setting for Asynchronous IO operation to sqlite DB read from registry is null so setting it to default to true] [] []
[DEBUG] [03/06/2012 07:26:52.346] [276] [ZenworksWindowsService] [4] [] [SoapUtility] [] [Checksumming soap call with UID: Assignment:GetEffectiveAssignments] [] []
[DEBUG] [03/06/2012 07:26:52.878] [276] [ZenworksWindowsService] [4] [] [SoapUtility] [] [Added checksum to request: 82b1a16bed09bd84ea9fffac92be5b549b57681cddf01d1a0e2f483d277bace6] [] []
[DEBUG] [03/06/2012 07:26:54.690] [276] [ZenworksWindowsService] [4] [] [SoapUtility] [] [Using cached response.] [] []
[DEBUG] [03/06/2012 07:26:54.690] [276] [ZenworksWindowsService] [4] [] [CacheableHttpWebResponse] [] [Getting Response Stream] [] []
[DEBUG] [03/06/2012 07:26:55.878] [276] [ZenworksWindowsService] [4] [] [ContentManager] [] [metadataUpdatedNeeded = False] [] []
[DEBUG] [03/06/2012 07:27:02.440] [276] [ZenworksWindowsService] [4] [] [SoapUtility] [] [Checksumming soap call with UID: Containment:GetContainment] [] []
[DEBUG] [03/06/2012 07:27:09.800] [276] [ZenworksWindowsService] [15] [] [SoapUtility] [] [Checksumming soap call with UID: ZoneConfig:GetSatelliteServerConfigEx] [] []
[DEBUG] [03/06/2012 07:27:09.800] [276] [ZenworksWindowsService] [15] [] [SoapUtility] [] [Added checksum to request: b71575d7038d6a8bd316bd53aa884dee6581c9b7048b2cf0458a9191127ff1ed] [] []
[DEBUG] [03/06/2012 07:27:09.862] [276] [ZenworksWindowsService] [15] [] [SoapUtility] [] [Using cached response.] [] []
[DEBUG] [03/06/2012 07:27:09.862] [276] [ZenworksWindowsService] [15] [] [CacheableHttpWebResponse] [] [Getting Response Stream] [] []
[DEBUG] [03/06/2012 07:27:09.893] [276] [ZenworksWindowsService] [15] [] [SoapUtility] [] [Checksumming soap call with UID: Assignment:GetEffectiveAssignments] [] []
[DEBUG] [03/06/2012 07:27:09.893] [276] [ZenworksWindowsService] [15] [] [SoapUtility] [] [Added checksum to request: 82b1a16bed09bd84ea9fffac92be5b549b57681cddf01d1a0e2f483d277bace6] [] []
[DEBUG] [03/06/2012 07:27:10.268] [276] [ZenworksWindowsService] [15] [] [SoapUtility] [] [Found etag: 2456e7b883059dec1656bb5b0907d15d1ea5cffa4361ef0b12d49a1a7bd94128] [] []
[DEBUG] [03/06/2012 07:27:10.268] [276] [ZenworksWindowsService] [15] [] [SoapUtility] [] [Updating checksum for Assignment:GetEffectiveAssignments. Value: 2456e7b883059dec1656bb5b0907d15d1ea5cffa4361ef0b12d49a1a7bd94128] [] []
[DEBUG] [03/06/2012 07:27:10.284] [276] [ZenworksWindowsService] [15] [] [SoapUtility] [] [Caching HTTP response, Key: Assignment:GetEffectiveAssignments] [] []
[DEBUG] [03/06/2012 07:27:10.362] [276] [ZenworksWindowsService] [15] [] [CacheableHttpWebResponse] [] [Getting Response Stream] [] []
[DEBUG] [03/06/2012 07:27:11.268] [276] [ZenworksWindowsService] [15] [] [ContentManager] [] [metadataUpdatedNeeded = False] [] []
[DEBUG] [03/06/2012 07:27:12.565] [276] [ZenworksWindowsService] [15] [] [SoapUtility] [] [Checksumming soap call with UID: Settings:GetSettings] [] []
[DEBUG] [03/06/2012 07:27:12.565] [276] [ZenworksWindowsService] [15] [] [SoapUtility] [] [Added checksum to request: f41da0c3b840121c77989b84ea55500abd15934981edf7b7125fde6dbdfa9628] [] []
[DEBUG] [03/06/2012 07:27:12.643] [276] [ZenworksWindowsService] [15] [] [SoapUtility] [] [Found etag: 71c614801c5f2873d7b0a33becb4614323af8e59e20386d5b4d1f615fb6f3caa] [] []
[DEBUG] [03/06/2012 07:27:12.643] [276] [ZenworksWindowsService] [15] [] [SoapUtility] [] [Updating checksum for Settings:GetSettings. Value: 71c614801c5f2873d7b0a33becb4614323af8e59e20386d5b4d1f615fb6f3caa] [] []
[DEBUG] [03/06/2012 07:27:12.643] [276] [ZenworksWindowsService] [15] [] [SoapUtility] [] [Caching HTTP response, Key: Settings:GetSettings] [] []
[DEBUG] [03/06/2012 07:27:12.706] [276] [ZenworksWindowsService] [15] [] [CacheableHttpWebResponse] [] [Getting Response Stream] [] []
[DEBUG] [03/06/2012 07:27:19.050] [276] [ZenworksWindowsService] [29] [] [ZenCache] [] [(Thread 29) Call to PutFile threw an exception: "Es konnten keine Quellspeicherorte gefunden werden."
bei Novell.Zenworks.Cache.FileCache.CopyFile(FileCacheEntry entry, Progress progress, PutFileOptions options)
bei Novell.Zenworks.Cache.FileCache.Put(FileCacheEntry file, Progress progress, PutFileOptions options)
bei Novell.Zenworks.Cache.ZenCache.PutFile(FileCacheEntry file, Progress progress, PutFileOptions options)] [] []
[ERROR] [03/06/2012 07:27:19.518] [276] [ZenworksWindowsService] [29] [x_name_x] [BundleManager] [ActionMan.CouldNotLocateServer] [Bundle-Inhalt für Knowledge Base Files (3.6.A.18.16) konnte nicht heruntergeladen werden, da kein ZENworks-Server gefunden wurde.] [] [489d706f21d6a07bcbab8c3fce7ed64e]
[DEBUG] [03/06/2012 07:27:19.784] [276] [ZenworksWindowsService] [29] [] [ContentManager] [] [metadataUpdatedNeeded = False] [] []
[DEBUG] [03/06/2012 07:27:20.690] [276] [ZenworksWindowsService] [31] [] [SoapUtility] [] [Checksumming soap call with UID: Assignment:GetEffectiveAssignments] [] []
[DEBUG] [03/06/2012 07:27:20.690] [276] [ZenworksWindowsService] [31] [] [SoapUtility] [] [Added checksum to request: 2456e7b883059dec1656bb5b0907d15d1ea5cffa4361ef0b12d49a1a7bd94128] [] []
[DEBUG] [03/06/2012 07:27:20.831] [276] [ZenworksWindowsService] [31] [] [SoapUtility] [] [Found etag: 82b1a16bed09bd84ea9fffac92be5b549b57681cddf01d1a0e2f483d277bace6] [] []
[DEBUG] [03/06/2012 07:27:20.831] [276] [ZenworksWindowsService] [31] [] [SoapUtility] [] [Updating checksum for Assignment:GetEffectiveAssignments. Value: 82b1a16bed09bd84ea9fffac92be5b549b57681cddf01d1a0e2f483d277bace6] [] []
[DEBUG] [03/06/2012 07:27:20.831] [276] [ZenworksWindowsService] [31] [] [SoapUtility] [] [Caching HTTP response, Key: Assignment:GetEffectiveAssignments] [] []
[DEBUG] [03/06/2012 07:27:20.846] [276] [ZenworksWindowsService] [31] [] [CacheableHttpWebResponse] [] [Getting Response Stream] [] []
[DEBUG] [03/06/2012 07:27:20.846] [276] [ZenworksWindowsService] [31] [] [ContentManager] [] [metadataUpdatedNeeded = False] [] []
[DEBUG] [03/06/2012 07:27:21.128] [276] [ZenworksWindowsService] [31] [] [SoapUtility] [] [Checksumming soap call with UID: Containment:GetContainment] [] []
[DEBUG] [03/06/2012 07:27:25.143] [276] [ZenworksWindowsService] [29] [] [ZenCache] [] [(Thread 29) Call to PutFile threw an exception: "Es konnten keine Quellspeicherorte gefunden werden."
bei Novell.Zenworks.Cache.FileCache.CopyFile(FileCacheEntry entry, Progress progress, PutFileOptions options)
bei Novell.Zenworks.Cache.FileCache.Put(FileCacheEntry file, Progress progress, PutFileOptions options)
bei Novell.Zenworks.Cache.ZenCache.PutFile(FileCacheEntry file, Progress progress, PutFileOptions options)] [] []
[ERROR] [03/06/2012 07:27:25.206] [276] [ZenworksWindowsService] [29] [x_name_x] [BundleManager] [ActionMan.CouldNotLocateServer] [Bundle-Inhalt für Knowledge Base Files (3.6.A.18.16) konnte nicht heruntergeladen werden, da kein ZENworks-Server gefunden wurde.] [] [489d706f21d6a07bcbab8c3fce7ed64e]
[DEBUG] [03/06/2012 07:28:25.518] [276] [ZenworksWindowsService] [29] [] [ZenCache] [] [(Thread 29) Call to PutFile threw an exception: "Es konnten keine Quellspeicherorte gefunden werden."
bei Novell.Zenworks.Cache.FileCache.CopyFile(FileCacheEntry entry, Progress progress, PutFileOptions options)
bei Novell.Zenworks.Cache.FileCache.Put(FileCacheEntry file, Progress progress, PutFileOptions options)
bei Novell.Zenworks.Cache.ZenCache.PutFile(FileCacheEntry file, Progress progress, PutFileOptions options)] [] []
[ERROR] [03/06/2012 07:28:25.596] [276] [ZenworksWindowsService] [29] [x_name_x] [BundleManager] [ActionMan.CouldNotLocateServer] [Bundle-Inhalt für Knowledge Base Files (3.6.A.18.16) konnte nicht heruntergeladen werden, da kein ZENworks-Server gefunden wurde.] [] [489d706f21d6a07bcbab8c3fce7ed64e]
[DEBUG] [03/06/2012 07:29:25.643] [276] [ZenworksWindowsService] [29] [] [ZenCache] [] [(Thread 29) Call to PutFile threw an exception: "Es konnten keine Quellspeicherorte gefunden werden."
bei Novell.Zenworks.Cache.FileCache.CopyFile(FileCacheEntry entry, Progress progress, PutFileOptions options)
bei Novell.Zenworks.Cache.FileCache.Put(FileCacheEntry file, Progress progress, PutFileOptions options)
bei Novell.Zenworks.Cache.ZenCache.PutFile(FileCacheEntry file, Progress progress, PutFileOptions options)] [] []
[ERROR] [03/06/2012 07:29:25.706] [276] [ZenworksWindowsService] [29] [x_name_x] [BundleManager] [ActionMan.CouldNotLocateServer] [Bundle-Inhalt für Knowledge Base Files (3.6.A.18.16) konnte nicht heruntergeladen werden, da kein ZENworks-Server gefunden wurde.] [] [489d706f21d6a07bcbab8c3fce7ed64e]
[DEBUG] [03/06/2012 07:30:25.753] [276] [ZenworksWindowsService] [29] [] [ZenCache] [] [(Thread 29) Call to PutFile threw an exception: "Es konnten keine Quellspeicherorte gefunden werden."
bei Novell.Zenworks.Cache.FileCache.CopyFile(FileCacheEntry entry, Progress progress, PutFileOptions options)
bei Novell.Zenworks.Cache.FileCache.Put(FileCacheEntry file, Progress progress, PutFileOptions options)
bei Novell.Zenworks.Cache.ZenCache.PutFile(FileCacheEntry file, Progress progress, PutFileOptions options)] [] []
[ERROR] [03/06/2012 07:30:25.815] [276] [ZenworksWindowsService] [29] [x_name_x] [BundleManager] [ActionMan.CouldNotLocateServer] [Bundle-Inhalt für Knowledge Base Files (3.6.A.18.16) konnte nicht heruntergeladen werden, da kein ZENworks-Server gefunden wurde.] [] [489d706f21d6a07bcbab8c3fce7ed64e]
[DEBUG] [03/06/2012 07:30:30.878] [276] [ZenworksWindowsService] [29] [] [ZenCache] [] [(Thread 29) Call to PutFile threw an exception: "Es konnten keine Quellspeicherorte gefunden werden."
bei Novell.Zenworks.Cache.FileCache.CopyFile(FileCacheEntry entry, Progress progress, PutFileOptions options)
bei Novell.Zenworks.Cache.FileCache.Put(FileCacheEntry file, Progress progress, PutFileOptions options)
bei Novell.Zenworks.Cache.ZenCache.PutFile(FileCacheEntry file, Progress progress, PutFileOptions options)] [] []
[ERROR] [03/06/2012 07:30:30.925] [276] [ZenworksWindowsService] [29] [x_name_x] [BundleManager] [ActionMan.CouldNotLocateServer] [Bundle-Inhalt für Knowledge Base Files (3.6.A.18.16) konnte nicht heruntergeladen werden, da kein ZENworks-Server gefunden wurde.] [] [489d706f21d6a07bcbab8c3fce7ed64e]
0 Likes
Highlighted
Absent Member.
Absent Member.

Re: Message ID: ActionMan.CouldNotLocateServer at all wrkstation

Stadtwerkekmi,

there is too little information in there, and it's almost impossible to
read when it's pasted into a message - you need to search for where ZCM
is looking for servers to get content, and see what it does. I would
do:
zac logger level debug
zac logger resetlog
zac ref bypasscache
then when it's all finished
zac emp wakeup
zac zeninfo
/then/ you will have the data you need

--

Shaun Pond


0 Likes
Highlighted
Absent Member.
Absent Member.

Re: Message ID: ActionMan.CouldNotLocateServer at all wrksta

@spond

At the beginning I had some problems with the "zac logger..."-Syntax.
Because we have a german zcm-client we had syntax-errors.
After searching in the internet, we could investigate the correct german syntax:

zac Protokollierung Stufe DEBUG
zac Protokollierung "Protokollierung zurücksetzen"


It is also importantly the capitalisation and use of small letters of the word "Protokollierung", otherwise you get a syntax error warning.
The other syntax are O.K.

Now I have finally generated a zeninfo-ZIP_File.
In which area of the zip-file I must look to get the infos, which are relevant for the concerning error message?
0 Likes
Highlighted
Absent Member.
Absent Member.

Re: Message ID: ActionMan.CouldNotLocateServer at all wrkstation

Stadtwerkekmi,

look at the zmd-messages.log, ZenworksWindowsService - ConnectMan

--

Shaun Pond


0 Likes
Highlighted
Absent Member.
Absent Member.

Re: Message ID: ActionMan.CouldNotLocateServer at all wrksta

spond;2180984 wrote:
Stadtwerkekmi,

look at the zmd-messages.log, ZenworksWindowsService - ConnectMan

--

Shaun Pond



Anything further on this. I seem to have the issue as well. Adaptive agents are unable to update to 11.1 as well. Please let me know if there is something I can supply that may be helpful.
0 Likes
Highlighted
Absent Member.
Absent Member.

Re: Message ID: ActionMan.CouldNotLocateServer at all wrkstation

Bebeyer,

look at the zmd-messages.log as I mentioned in my previous replete to
Stadtwerkekmi

--

Shaun Pond


0 Likes
Highlighted
Absent Member.
Absent Member.

Re: Message ID: ActionMan.CouldNotLocateServer at all wrkstation

Shaun,

> replete


reply!

--

Shaun Pond


0 Likes
Highlighted
Absent Member.
Absent Member.

Re: Message ID: ActionMan.CouldNotLocateServer at all wrksta

Sorry for the delay. Here is some of the log.

[DEBUG] [04/03/2012 15:59:12.441] [1012] [ZenworksWindowsService] [12] [] [SoapUtility] [] [Checksumming soap call with UID: Assignment:GetEffectiveAssignments] [] []
[DEBUG] [04/03/2012 15:59:12.441] [1012] [ZenworksWindowsService] [12] [] [SoapUtility] [] [Added checksum to request: ba91f94428903cf869c917665b7d519a10d78ffc583c76ec41ab0e24ee5a7afb] [] []
[DEBUG] [04/03/2012 15:59:12.582] [1012] [ZenworksWindowsService] [12] [] [SoapUtility] [] [Using cached response.] [] []
[DEBUG] [04/03/2012 15:59:12.582] [1012] [ZenworksWindowsService] [12] [] [CacheableHttpWebResponse] [] [Getting Response Stream] [] []
[DEBUG] [04/03/2012 15:59:12.879] [1012] [ZenworksWindowsService] [12] [] [SoapUtility] [] [Checksumming soap call with UID: Containment:GetContainment] [] []
[DEBUG] [04/03/2012 16:00:07.614] [1012] [ZenworksWindowsService] [31] [] [ZenCache] [] [(Thread 31) Call to PutFile threw an exception: "None of the source locations could be found"
at Novell.Zenworks.Cache.FileCache.CopyFile(FileCacheEntry entry, Progress progress, PutFileOptions options)
at Novell.Zenworks.Cache.FileCache.Put(FileCacheEntry file, Progress progress, PutFileOptions options)
at Novell.Zenworks.Cache.ZenCache.PutFile(FileCacheEntry file, Progress progress, PutFileOptions options)] [] []
[ERROR] [04/03/2012 16:00:07.692] [1012] [ZenworksWindowsService] [31] [BBEYER] [BundleManager] [ActionMan.CouldNotLocateServer] [Could not download bundle content for Knowledge Base Files (3.6.A.3.16) because a ZENworks Server could not be located.] [] [8bd143054e880c0502b6fea648b7781f]
[DEBUG] [04/03/2012 16:01:07.802] [1012] [ZenworksWindowsService] [31] [] [ZenCache] [] [(Thread 31) Call to PutFile threw an exception: "None of the source locations could be found"
at Novell.Zenworks.Cache.FileCache.CopyFile(FileCacheEntry entry, Progress progress, PutFileOptions options)
at Novell.Zenworks.Cache.FileCache.Put(FileCacheEntry file, Progress progress, PutFileOptions options)
at Novell.Zenworks.Cache.ZenCache.PutFile(FileCacheEntry file, Progress progress, PutFileOptions options)] [] []
[ERROR] [04/03/2012 16:01:07.896] [1012] [ZenworksWindowsService] [31] [BBEYER] [BundleManager] [ActionMan.CouldNotLocateServer] [Could not download bundle content for Knowledge Base Files (3.6.A.3.16) because a ZENworks Server could not be located.] [] [8bd143054e880c0502b6fea648b7781f]
[DEBUG] [04/03/2012 16:01:13.005] [1012] [ZenworksWindowsService] [31] [] [ZenCache] [] [(Thread 31) Call to PutFile threw an exception: "None of the source locations could be found"
at Novell.Zenworks.Cache.FileCache.CopyFile(FileCacheEntry entry, Progress progress, PutFileOptions options)
at Novell.Zenworks.Cache.FileCache.Put(FileCacheEntry file, Progress progress, PutFileOptions options)
at Novell.Zenworks.Cache.ZenCache.PutFile(FileCacheEntry file, Progress progress, PutFileOptions options)] [] []
[ERROR] [04/03/2012 16:01:13.099] [1012] [ZenworksWindowsService] [31] [BBEYER] [BundleManager] [ActionMan.CouldNotLocateServer] [Could not download bundle content for Knowledge Base Files (3.6.A.3.16) because a ZENworks Server could not be located.] [] [8bd143054e880c0502b6fea648b7781f]
[DEBUG] [04/03/2012 16:01:13.099] [1012] [ZenworksWindowsService] [31] [] [AppScheduler] [] [Exception calling semaphore.Release() for launch schedule. msg = Adding the given count to the semaphore would cause it to exceed its maximum count.] [] []
[DEBUG] [04/03/2012 16:01:13.099] [1012] [ZenworksWindowsService] [31] [] [AppScheduler] [] [Exception calling semaphore.Release() for launch schedule. msg = Adding the given count to the semaphore would cause it to exceed its maximum count.] [] []
[DEBUG] [04/03/2012 16:01:13.099] [1012] [ZenworksWindowsService] [31] [] [AppScheduler] [] [Exception calling semaphore.Release() for launch schedule. msg = Adding the given count to the semaphore would cause it to exceed its maximum count.] [] []
[DEBUG] [04/03/2012 16:01:13.099] [1012] [ZenworksWindowsService] [31] [] [AppScheduler] [] [Exception calling semaphore.Release() for launch schedule. msg = Adding the given count to the semaphore would cause it to exceed its maximum count.] [] []
[DEBUG] [04/03/2012 16:01:13.099] [1012] [ZenworksWindowsService] [31] [] [AppScheduler] [] [Exception calling semaphore.Release() for launch schedule. msg = Adding the given count to the semaphore would cause it to exceed its maximum count.] [] []
[DEBUG] [04/03/2012 16:01:13.099] [1012] [ZenworksWindowsService] [31] [] [AppScheduler] [] [Exception calling semaphore.Release() for launch schedule. msg = Adding the given count to the semaphore would cause it to exceed its maximum count.] [] []
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.