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Popopinsel Absent Member.
Absent Member.
8332 views

NALShell.dll causing Windows Explorer to crash

Hi,

we have many complaints from our employees that they get the error message "Windows Explorer stopped working" every once in a while. They can either close the error dialog or click "Restart Windows Explorer". In both ways Windows Explorer crashes (taskbar and desktop disappear) und restarts immediately.

I looked into the Event Log on some of the machines and it's always the same error:


Name der fehlerhaften Anwendung: explorer.exe, Version: 6.1.7601.17567, Zeitstempel: 0x4d672ee4
Name des fehlerhaften Moduls: NalShell.dll, Version: 11.1.0.10525, Zeitstempel: 0x4e12dadf
Ausnahmecode: 0xc0000005
Fehleroffset: 0x000000000000b991
ID des fehlerhaften Prozesses: 0x13cc
Startzeit der fehlerhaften Anwendung: 0x01cc8a5462f6e088
Pfad der fehlerhaften Anwendung: C:\Windows\explorer.exe
Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Novell\ZENworks\bin\NalShell.dll
Berichtskennung: eeb76e45-f647-11e0-8a0e-1cc1dec0cfb2


Our systems are running on Windows 7 Professional x64 SP1 with ZENagent 11.1 installed.

We need a fix for that please! 😕

P.S.: Sorry for the german error log but I don't have the time atm to translate it.
Labels (2)
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13 Replies
Micro Focus Expert
Micro Focus Expert

Re: NALShell.dll causing Windows Explorer to crash

I would recommend an SR.
There may be a patch available for this specific issue.

On 10/14/2011 7:46 AM, Popopinsel wrote:
>
> Hi,
>
> we have many complaints from our employees that they get the error
> message "Windows Explorer stopped working" every once in a while. They
> can either close the error dialog or click "Restart Windows Explorer".
> In both ways Windows Explorer crashes (taskbar and desktop disappear)
> und restarts immediately.
>
> I looked into the Event Log on some of the machines and it's always the
> same error:
>
>
> Code:
> --------------------
>
> Name der fehlerhaften Anwendung: explorer.exe, Version: 6.1.7601.17567, Zeitstempel: 0x4d672ee4
> Name des fehlerhaften Moduls: NalShell.dll, Version: 11.1.0.10525, Zeitstempel: 0x4e12dadf
> Ausnahmecode: 0xc0000005
> Fehleroffset: 0x000000000000b991
> ID des fehlerhaften Prozesses: 0x13cc
> Startzeit der fehlerhaften Anwendung: 0x01cc8a5462f6e088
> Pfad der fehlerhaften Anwendung: C:\Windows\explorer.exe
> Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Novell\ZENworks\bin\NalShell.dll
> Berichtskennung: eeb76e45-f647-11e0-8a0e-1cc1dec0cfb2
>
> --------------------
>
>
> Our systems are running on Windows 7 Professional x64 SP1 with ZENagent
> 11.1 installed.
>
> We need a fix for that please! 😕
>
> P.S.: Sorry for the german error log but I don't have the time atm to
> translate it.
>
>



--
Craig Wilson - MCNE, MCSE, CCNA
Novell Knowledge Partner

Novell does not officially monitor these forums.

Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational human.
--
Please give a hearty thumbs up to any post you find helpful!
To find articles by Craig Wilson simply follow the link: Craig Wilson's Tips!
0 Likes
nzorn Absent Member.
Absent Member.

Re: NALShell.dll causing Windows Explorer to crash

We have seen this issue in the past with Windows 7 x64 machines. Here's our solution:

Folder Options -> View -> Un-Check Launch folder windows in a seperate process.
0 Likes
Popopinsel Absent Member.
Absent Member.

Re: NALShell.dll causing Windows Explorer to crash

nzorn;2146638 wrote:
We have seen this issue in the past with Windows 7 x64 machines. Here's our solution:

Folder Options -> View -> Un-Check Launch folder windows in a seperate process.


Thanks, we will give this a try! But wasn't this setting supposed to increase the system's stability since Windows Explorer crashes wouldn't effect every opened Explorer window? 😕
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rinzwind Absent Member.
Absent Member.

Re: NALShell.dll causing Windows Explorer to crash

>>Folder Options -> View -> Un-Check Launch folder windows in a seperate process.
Unchecked is the default...
0 Likes
janisraelsson Absent Member.
Absent Member.

Re: NALShell.dll causing Windows Explorer to crash

Hi,
What happened with this, we are also experiencing this problem with w7x64sp1 and ZCM11.1?

Regards /Jan Israelsson
0 Likes
Popopinsel Absent Member.
Absent Member.

Re: NALShell.dll causing Windows Explorer to crash

We got rid of most of the explorer crashes with this workaround but unfortunately we still experience it on several machines from time to time.
0 Likes
jroynovell Absent Member.
Absent Member.

Re: NALShell.dll causing Windows Explorer to crash

Hi,

We have exactly the same problem. I looked for a TID about it but I did not find.
Have you been able to correct the problem ?
Did you open a SR about it ?

Thank you.
0 Likes
AAufmuth Absent Member.
Absent Member.

Re: NALShell.dll causing Windows Explorer to crash

we just came across the same problem in 11.0 - also german but thats just a side note i think

Win7 Prof x64
SP1
german
virtualized in ESX5

So far, we have this problem only on our virtual machines which have the Microsoft Hotfix for KB2550978 ("0x0000007B" Stop error after you replace an identical iSCSI network adapter in Windows Server 2008 R2 SP1 or in Windows 7 SP1) installed - which is essential for our Citrix provisioning.

as workaround I unregistered the nalshell.dll which is unnecessary on our provisioned machines. nevertheless I hope this bug is fixed in 11.2
0 Likes
tbjorklund Absent Member.
Absent Member.

Re: NALShell.dll causing Windows Explorer to crash

We recently started seeing this on one site, a bit surprising since we have ~2000 computers in ZCM.
After upgrading to 10.3.4 we hoped the problem would be gone, but I've started getting reports that it still happens from time to time.

This is from one of these reports (unfortunately in Swedish):

Felet uppstod i programmet med namn: Explorer.EXE, version 6.1.7601.17567, tidsstämpel 0x4d672ee4
Felet uppstod i modulen med namn: NalShell.dll, version 10.3.4.13489, tidsstämpel 0x4eb09802
Undantagskod: 0xc000000d
Felförskjutning: 0x00000000000acebd
Process-ID: 0x1ac4
Programmets starttid: 0x01cd4793be0408ba
Sökväg till program: C:\Windows\Explorer.EXE
Sökväg till modul: C:\Program Files (x86)\Novell\ZENworks\bin\NalShell.dll
Rapport-ID: 1da453a3-b3a1-11e1-b834-1cc1deaceaa3


I haven't witnessed this first hand, haven't been able to recreate it on 10.3.3 or 10.3.4.

Anyone else still seeing this on 10.3.4?

We're using 64-bit Windows 7 in case it matters.
0 Likes
cmetten Absent Member.
Absent Member.

Re: NALShell.dll causing Windows Explorer to crash

In my German Environment (Win7 Sp1 x64, >= ZCM 11.2) I can see the crash message ca. 1 minute after closing an Explorer Window.
0 Likes
iwu Absent Member.
Absent Member.

Re: NALShell.dll causing Windows Explorer to crash

This year, we started Windows 7 SP1 Enterprise x64 (German) Roll out.
Since then we have several problems with explorer.exe and NalShell.dll.

We tried all new ZenClient and Novell Client Version until ZenClient 11.2.2 and Novel Client SP2 IR5, but the error is still there.

Have someone of you a hint for us?
0 Likes
Micro Focus Expert
Micro Focus Expert

Re: NALShell.dll causing Windows Explorer to crash

If it happens at logon, try EnableStatusMessages=0

http://www.novell.com/documentation/zenworks11/zen11_system_admin/?page=/documentation/zenworks11/zen11_system_admin/data/bvj1efc.html

Other than that, I would recommend an SR.

On 12/10/2012 9:46 AM, iwu wrote:
>
> This year, we started Windows 7 SP1 Enterprise x64 (German) Roll out.
> Since then we have several problems with explorer.exe and
> NalShell.dll.
>
> We tried all new ZenClient and Novell Client Version until ZenClient
> 11.2.2 and Novel Client SP2 IR5, but the error is still there.
>
> Have someone of you a hint for us?
>
>



--
Craig Wilson - MCNE, MCSE, CCNA
Novell Knowledge Partner

Novell does not officially monitor these forums.

Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational human.
--
Please give a hearty thumbs up to any post you find helpful!
To find articles by Craig Wilson simply follow the link: Craig Wilson's Tips!
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iwu Absent Member.
Absent Member.

Re: NALShell.dll causing Windows Explorer to crash

Sometimes we get the error after a few minutes after login, sometime after hours of working.
The Windows Explorer is started, sometime not.
Some customers get the error several time (1-5 in the hour), other from time to time
We have no idea what the reason is.
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