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OTRS - Trouble ticket system

I'm trying to find out wheter the ZCM-Database can be synchronized,
imported in the OTRS CMDB database. This is a feature I need to make a
choice for OTRS.
I know OTRS in essence is a trouble ticket system, however there is an
ITSM module which provides some configuration and ITIL options.
I do not need the technical under the hood details, just a general
guide. Some say I need SOAP, others say there shuold be an synchronizing
tool between MSSQL and MySQL.
Thanks in advance for any information.
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Re: OTRS - Trouble ticket system

On Tue, 18 Nov 2008 13:57:37 GMT, Brief wrote:

> I'm trying to find out wheter the ZCM-Database can be synchronized,
> imported in the OTRS CMDB database


hmm... let me ask.. but chances are slim that we get really enough
information till the sdk comes out.

you could ofcourse always enlist the help of Novell Consulting which would
be able to do that job though..
--


Marcus Breiden

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The content of this mail is my private and personal opinion.
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Marcus Breiden If you are asked to email me information please remove the - in my e-mail address. The content of this mail is my private and personal opinion. http://www.didas.de
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Re: OTRS - Trouble ticket system

Marcus Breiden schreef:
> On Tue, 18 Nov 2008 13:57:37 GMT, Brief wrote:
>
>> I'm trying to find out wheter the ZCM-Database can be synchronized,
>> imported in the OTRS CMDB database

>
> hmm... let me ask.. but chances are slim that we get really enough
> information till the sdk comes out.
>
> you could ofcourse always enlist the help of Novell Consulting which would
> be able to do that job though..

thnx. I'll wait for that SDK.
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Re: OTRS - Trouble ticket system

On Fri, 21 Nov 2008 07:56:56 GMT, Brief wrote:

> thnx. I'll wait for that SDK.


well... I think the Consulting way is the only way atm which would be
feasible except reverse engineering
--


Marcus Breiden

If you are asked to email me information please remove the - in my e-mail
address.
The content of this mail is my private and personal opinion.
http://www.didas.de

Marcus Breiden If you are asked to email me information please remove the - in my e-mail address. The content of this mail is my private and personal opinion. http://www.didas.de
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Re: OTRS - Trouble ticket system

Did you got any answer on this issue, would be really interesting with ZCM11 (Asset Management) ?

regards
Christoph Ohliger
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Re: OTRS - Trouble ticket system

Am 01.02.2011 15:36, schrieb ohliger:
>
> Did you got any answer on this issue, would be really interesting with
> ZCM11 (Asset Management) ?
>
> regards
> Christoph Ohliger
>
>


I'm too...

Thomas

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