eyals1 Absent Member.
Absent Member.
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One or more pre-requisite updates failed to install

we have some workstation - win 7 ent with zcm 11.2
when we try to upgrade them to 11.2.1 - we getting in zcc an error says "One or more pre-requisite updates failed to install to this device. Ensure all pre-requisite updates have been applied successfully and try again."

any idea why?
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13 Replies
nop19832 Absent Member.
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Re: One or more pre-requisite updates failed to install

eyals wrote:

>
> we have some workstation - win 7 ent with zcm 11.2
> when we try to upgrade them to 11.2.1 - we getting in zcc an error
> says "One or more pre-requisite updates failed to install to this
> device. Ensure all pre-requisite updates have been applied
> successfully and try again."
>
> any idea why?


What kind of device are you deploying to? Do you see anything in the
log?

--
--
Niels Poulsen

Novell Knowledge Partner

-------------------------------
A TRUE RED DEVIL

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eyals1 Absent Member.
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Re: One or more pre-requisite updates failed to install

Windows 7 ent 32 bit
In the logs folder I don't see the system-update folder
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nop19832 Absent Member.
Absent Member.

Re: One or more pre-requisite updates failed to install

eyals wrote:

>
> Windows 7 ent 32 bit
> In the logs folder I don't see the system-update folder


Which type of hardware?
What about in the zmd-messages.log - any errors?

--
--
Niels Poulsen

Novell Knowledge Partner

-------------------------------
A TRUE RED DEVIL

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eyals1 Absent Member.
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Re: One or more pre-requisite updates failed to install

most of them are lenovo thinkpad laptop and I see it also in some HP Desktops

In the zmd-messages.log I don't see anything that I can identify as upgrade
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nop19832 Absent Member.
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Re: One or more pre-requisite updates failed to install

eyals wrote:

>
> most of them are lenovo thinkpad laptop and I see it also in some HP
> Desktops
>
> In the zmd-messages.log I don't see anything that I can identify as
> upgrade


No messages regarding SystemUpdateModule? Okay... and it's not on all
your devices, right?

--
--
Niels Poulsen

Novell Knowledge Partner

-------------------------------
A TRUE RED DEVIL

-- Niels I have always liked... Cowabunga! If you find this post helpful, please show your appreciation by clicking on the star below. A member must be logged in before s/he can assign reputation points.
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eyals1 Absent Member.
Absent Member.

Re: One or more pre-requisite updates failed to install

I get only this line about SystemUpdateModule

[DEBUG] [07/29/2012 08:40:02.337] [1768] [ZenworksWindowsService] [5] [] [ModuleLoader] [] [Before calling Initialize() for module com.novell.zenworks.module.systemupdatemodule at path C:\Program Files\Novell\ZENworks\bin\modules\SystemUpdate.dll] [] []
[DEBUG] [07/29/2012 08:40:02.337] [1768] [ZenworksWindowsService] [5] [] [ModuleLoader] [] [Initialize() for module com.novell.zenworks.module.systemupdatemodule returned successfully] [] []
[DEBUG] [07/29/2012 08:40:02.337] [1768] [ZenworksWindowsService] [5] [] [ModuleLoader] [] [Before calling Start() for module com.novell.zenworks.module.systemupdatemodule at path C:\Program Files\Novell\ZENworks\bin\modules\SystemUpdate.dll] [] []
[DEBUG] [07/29/2012 08:40:02.353] [1768] [ZenworksWindowsService] [5] [] [ZenCache] [] [(Thread 5) GetObject(system.update.last.report.time, UserContext{_LocalId=none; _RemoteId=(Public)}) called] [] []
[DEBUG] [07/29/2012 08:40:02.353] [1768] [ZenworksWindowsService] [5] [] [ZenCache] [] [Process ZenworksWindowsService acquired the access mutex for object cache ] [] []
[DEBUG] [07/29/2012 08:40:02.353] [1768] [ZenworksWindowsService] [15] [] [SystemUpdateModule] [] [Attempting to read persisted update statuses] [] []
[DEBUG] [07/29/2012 08:40:02.353] [1768] [ZenworksWindowsService] [5] [] [ZenCache] [] [Released the access mutex for object cache] [] []
[DEBUG] [07/29/2012 08:40:02.353] [1768] [ZenworksWindowsService] [5] [] [ZenCache] [] [(Thread 5) GetObject returning C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\c61539e7-b9b1-43f6-a493-612680dd802f in 2 ms] [] []
[DEBUG] [07/29/2012 08:40:02.353] [1768] [ZenworksWindowsService] [5] [] [ZenCache] [] [(Thread 5) PutObject(system.update.last.report.time, UserContext{_LocalId=none; _RemoteId=(Public)}) called] [] []
[DEBUG] [07/29/2012 08:40:02.353] [1768] [ZenworksWindowsService] [5] [] [ZenCache] [] [Calling synchronous put for system.update.last.report.time] [] []
[DEBUG] [07/29/2012 08:40:02.353] [1768] [ZenworksWindowsService] [5] [] [ZenCache] [] [Process ZenworksWindowsService acquired the access mutex for object cache ] [] []
[DEBUG] [07/29/2012 08:40:02.353] [1768] [ZenworksWindowsService] [5] [] [ZenCache] [] [Released the access mutex for object cache] [] []
[DEBUG] [07/29/2012 08:40:02.353] [1768] [ZenworksWindowsService] [5] [] [ZenCache] [] [Type: System.String] [] []
[DEBUG] [07/29/2012 08:40:02.353] [1768] [ZenworksWindowsService] [5] [] [ZenCache] [] [(Thread 5) PutObject returning C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\45172818-a507-456f-b3ae-94170ef0f398 in 6 ms] [] []
[DEBUG] [07/29/2012 08:40:02.353] [1768] [ZenworksWindowsService] [5] [] [ModuleLoader] [] [Start() for module com.novell.zenworks.module.systemupdatemodule returned successfully] [] []
[DEBUG] [07/29/2012 08:40:02.353] [1768] [ZenworksWindowsService] [5] [] [ModuleLoader] [] [Before calling Initialize() for module com.novell.zenworks.module.satelliteserverrolesmodule at path C:\Program Files\Novell\ZENworks\bin\modules\SatelliteServerRoles.dll] [] []
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nop19832 Absent Member.
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Re: One or more pre-requisite updates failed to install

eyals <eyals@no-mx.forums.novell.com> wrote:
> I get only this line about SystemUpdateModule
>
> [DEBUG] [07/29/2012 08:40:02.337] [1768] [ZenworksWindowsService] [5]
> [] [ModuleLoader] [] [Before calling Initialize() for module
> com.novell.zenworks.module.systemupdatemodule at path C:\Program
> Files\Novell\ZENworks\bin\modules\SystemUpdate.dll] [] []
> [DEBUG] [07/29/2012 08:40:02.337] [1768] [ZenworksWindowsService] [5]
> [] [ModuleLoader] [] [Initialize() for module
> com.novell.zenworks.module.systemupdatemodule returned successfully] []
> []
> [DEBUG] [07/29/2012 08:40:02.337] [1768] [ZenworksWindowsService] [5]
> [] [ModuleLoader] [] [Before calling Start() for module
> com.novell.zenworks.module.systemupdatemodule at path C:\Program
> Files\Novell\ZENworks\bin\modules\SystemUpdate.dll] [] []
> [DEBUG] [07/29/2012 08:40:02.353] [1768] [ZenworksWindowsService] [5]
> [] [ZenCache] [] [(Thread 5) GetObject(system.update.last.report.time,
> UserContext{_LocalId=none; _RemoteId=(Public)}) called] [] []
> [DEBUG] [07/29/2012 08:40:02.353] [1768] [ZenworksWindowsService] [5]
> [] [ZenCache] [] [Process ZenworksWindowsService acquired the access
> mutex for object cache ] [] []
> [DEBUG] [07/29/2012 08:40:02.353] [1768] [ZenworksWindowsService] [15]
> [] [SystemUpdateModule] [] [Attempting to read persisted update
> statuses] [] []
> [DEBUG] [07/29/2012 08:40:02.353] [1768] [ZenworksWindowsService] [5]
> [] [ZenCache] [] [Released the access mutex for object cache] [] []
> [DEBUG] [07/29/2012 08:40:02.353] [1768] [ZenworksWindowsService] [5]
> [] [ZenCache] [] [(Thread 5) GetObject returning C:\Program
> Files\Novell\ZENworks\cache\zmd\ZenCache\c61539e7-b9b1-43f6-a493-612680dd802f
> in 2 ms] [] []
> [DEBUG] [07/29/2012 08:40:02.353] [1768] [ZenworksWindowsService] [5]
> [] [ZenCache] [] [(Thread 5) PutObject(system.update.last.report.time,
> UserContext{_LocalId=none; _RemoteId=(Public)}) called] [] []
> [DEBUG] [07/29/2012 08:40:02.353] [1768] [ZenworksWindowsService] [5]
> [] [ZenCache] [] [Calling synchronous put for
> system.update.last.report.time] [] []
> [DEBUG] [07/29/2012 08:40:02.353] [1768] [ZenworksWindowsService] [5]
> [] [ZenCache] [] [Process ZenworksWindowsService acquired the access
> mutex for object cache ] [] []
> [DEBUG] [07/29/2012 08:40:02.353] [1768] [ZenworksWindowsService] [5]
> [] [ZenCache] [] [Released the access mutex for object cache] [] []
> [DEBUG] [07/29/2012 08:40:02.353] [1768] [ZenworksWindowsService] [5]
> [] [ZenCache] [] [Type: System.String] [] []
> [DEBUG] [07/29/2012 08:40:02.353] [1768] [ZenworksWindowsService] [5]
> [] [ZenCache] [] [(Thread 5) PutObject returning C:\Program
> Files\Novell\ZENworks\cache\zmd\ZenCache\45172818-a507-456f-b3ae-94170ef0f398
> in 6 ms] [] []
> [DEBUG] [07/29/2012 08:40:02.353] [1768] [ZenworksWindowsService] [5]
> [] [ModuleLoader] [] [Start() for module
> com.novell.zenworks.module.systemupdatemodule returned successfully] []
> []
> [DEBUG] [07/29/2012 08:40:02.353] [1768] [ZenworksWindowsService] [5]
> [] [ModuleLoader] [] [Before calling Initialize() for module
> com.novell.zenworks.module.satelliteserverrolesmodule at path C:\Program
> Files\Novell\ZENworks\bin\modules\SatelliteServerRoles.dll] [] []
>


And not all that have this issue? All servers updated fine? And satellites
also?

--
Niels

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eyals1 Absent Member.
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Re: One or more pre-requisite updates failed to install

All Servers and satellites are updated
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nop19832 Absent Member.
Absent Member.

Re: One or more pre-requisite updates failed to install

eyals wrote:

>
> All Servers and satellites are updated


Hmm... okay, can you create a SR?

--


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jvmorrell1 Absent Member.
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Re: One or more pre-requisite updates failed to install

I too have an SR open for this issues too many machines coming back with this error for my liking
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Knowledge Partner
Knowledge Partner

Re: One or more pre-requisite updates failed to install

jvmorrell;2210784 wrote:
I too have an SR open for this issues too many machines coming back with this error for my liking


I'm pretty sure it's a bug. Talked to several others and we all get the same thing as well, although it's sporadic.

On the device that's getting this error:
1) If you remove the ZAA completely, can you install the updated agent manually and have it be successful? (in our case, that always works)
2) If so, then odds are you've run into an issue where the update process is not properly deleting directories on the workstation. On the managed device, look for the presence of:


C:\Program Files\Novell\ZENworks\work\system-update folder. It'll probably have the "updates completed" with the GUIDs in there. (GUIDs of the previous updates).

If it does, delete those entries and re-deploy the system update and see if it goes away.

I'm paraphrasing here because I got the info verbally from an SR I opened and didn't write down the EXACT instructions. NTS won't make a TID unless more people have the problem (assuming you're getting the same thing)

--Kevin
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