Welcome Serena Central users! CLICK HERE
The migration of the Serena Central community is currently underway. Be sure to read THIS MESSAGE to get your new login set up to access your account.
Peter Knutar
New Member.
1593 views

Patch Management always returns "false"

I have seen the threads "Patchlilnk CAB files at the root of C drive", "Failed to download subscription", and
and "New patches not updating" but haven't seen any resolution to any of them. We are experiencing the same issues, it seems.

Our ZCM config is ver. 11.2 on Win2k8R2 and MS SQL Server 2k8R2.

Since a couple of weeks (or more?) Patch Management always returns "false" under "Subscription Service History" in ZCC:

Type Status Start Date End Date Duration Successful Error Detail (if any)

Patches Complete 6/6/12 1:00 AM 6/6/12 1:16 AM 00:15:59 false Failed to download subscription

There are two other symptoms as well:

* Up to a dozen or so PatchLink CAB files always show up in the root of the C: drive on the first primary server. If we stop the Zen services, delete them and reboot the server new CAB files appear after the next subscription update.

* The recalculation of patched and non-patched devices only seems to work partially under "Patch Management" in ZCC - we have devices that definitely would be candidates for some of the newest patches, for instance "Apple QuickTime 7.7.2 Player for Windows (Full/Upgrade)" from May 15, but both the "Patched" and "Not Patched" columns return "0" - the patch shows up in the list only if we check "Non Applicable" as well. On the other hand, "MS12-034 Security Update for Microsoft Silverlight (KB2636927)" from May 22 does have both "Patched" and "Not Patched" non-zero numbers...


Any ideas?

/Peter
Labels (2)
0 Likes
4 Replies
Anonymous_User Absent Member.
Absent Member.

Re: Patch Management always returns "false"

peterknutar,

It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.

Has your problem been resolved? If not, you might try one of the following options:

- Visit http://support.novell.com and search the knowledgebase and/or check all
the other self support options and support programs available.
- You could also try posting your message again. Make sure it is posted in the
correct newsgroup. (http://forums.novell.com)

Be sure to read the forum FAQ about what to expect in the way of responses:
http://forums.novell.com/faq.php

If this is a reply to a duplicate posting, please ignore and accept our apologies
and rest assured we will issue a stern reprimand to our posting bot.

Good luck!

Your Novell Product Support Forums Team
http://forums.novell.com/

0 Likes
metheridge Absent Member.
Absent Member.

Re: Patch Management always returns "false"

Novell have an FTF for 11.2 which fixed the "Failed to download subscription" issue for us. This issue also had some other knock-on effects for ZPM, which the FTF also fixed for us. It's not a public release patch yet, so you will need to ask Novell for it.
0 Likes
marklar23 Absent Member.
Absent Member.

Re: Patch Management always returns "false"

I was just going to post the same question as the original post. Patch downloads quit working a few weeks ago for me and I was trying to figure out if I had to apply the monthly patch 2 and still am going to hoping that TID 7005962 - Unable to download new patches, no emails are sent is the resolution. Does anyone know for sure if this is the fix or if the FTF is in addition to Monthly Patch 2?
0 Likes
metheridge Absent Member.
Absent Member.

Re: Patch Management always returns "false"

Novell sent us the FTF after MU2 was released, and the files we currently have on our MU2 system are the FTF ones. The issues we had also were different from TID 7005962.

The files in the FTF are updated versions of SCR-4.0.jar and zpm-zpd-11.2.jar.
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.