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Absent Member.
Absent Member.
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Primary server issue

My Zone is updated to ZCM 2017 update 2a.
I needed to install a new primary server behind FW. I open all necessary ports according to this article.
https://www.novell.com/documentation/zenworks-2017-update-2/zen_sys_servers/data/b18151xi.html
I installed the new primary server from the CD of ZCM2017 and it was working and then I was deploying update 2a.
The deploying was finished and after the reboot the server stop to communicate.
On the agent I get this message:
Your Zenworks update server address cannot be found. please enter the details of zenworks server in the field below (e.g. http://zenserver:port). If you do not know these details, contact your ZENworks Administrator

I got some errors on zcc.log :
[DEBUG] [04/18/2018 09:05:07.611] [524] [ZenworksWindowsService] [9] [] [AssignmentManager] [] [Error returned from Web Service] [] [] [] [ZENworks Agent]
[DEBUG] [04/18/2018 09:05:07.611] [524] [ZenworksWindowsService] [9] [] [AssignmentManager] [] [Error code: 2, Cannot contact Assignment service on the web server.] [] [] [] [ZENworks Agent]

And
[DEBUG] [04/18/2018 09:05:07.752] [524] [ZenworksWindowsService] [9] [] [AssignmentManager] [] [Error returned from Web Service] [] [] [] [ZENworks Agent]
[DEBUG] [04/18/2018 09:05:07.752] [524] [ZenworksWindowsService] [9] [] [AssignmentManager] [] [Error code: 2, Cannot contact Assignment service on the web server.] [] [] [] [ZENworks Agent]
[DEBUG] [04/18/2018 09:05:07.752] [524] [ZenworksWindowsService] [9] [] [AssignmentManager] [] [Chained Response from web has some error, so retrieving it from cache.] [] [] [] [ZENworks Agent]

And
[DEBUG] [04/18/2018 09:05:07.893] [524] [ZenworksWindowsService] [9] [] [Status Library] [] [SetStatus: srchSql= select successcount, failurecount from zstatus where userguid = '' and objectguid = '' and operationtype = 'Device.RefreshPartiallySuccess'] [] [] [] [ZENworks Agent]
[DEBUG] [04/18/2018 09:05:07.893] [524] [ZenworksWindowsService] [9] [] [Status Library] [] [SetStatus: sql= insert into zstatus(timestamp, userguid, objectguid, source, objecttype, operationtype, operationstatus, successcount, failurecount, objectversion ) values ( 636596283078931482,'','',1,'U','Device.RefreshPartiallySuccess','S',89,0,0)] [] [] [] [ZENworks Agent]

Waiting for help
Eyal
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Absent Member.
Absent Member.

Please ignore this thread
My colleague make a change in the FW 😞
Fix It !
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Micro Focus Expert
Micro Focus Expert

Just to be clear, you are posting errors from two different and fully independent agents on the PC.

The "ZENworks Update Server" references are generated by "ZEUS" (ZENworks Update Service).
The Logs that reference the "ZENworks Windows Service" are from the Core Agent.

Neither ZEUS nor the Core Agent directly impact "Server" functionality.
These can both be off and the "Server" will appear fine to other remote devices.

How Many Primary Servers In your Zone?
Are these Agents Trying to Connect to itself when it fails?
Are they trying to connect to some remote server?
From this Server Showing the errors...Can you logon to the ZCC on the Local Server? Remote Server?



------------
eyals;2479483 wrote:
My Zone is updated to ZCM 2017 update 2a.
I needed to install a new primary server behind FW. I open all necessary ports according to this article.
https://www.novell.com/documentation/zenworks-2017-update-2/zen_sys_servers/data/b18151xi.html
I installed the new primary server from the CD of ZCM2017 and it was working and then I was deploying update 2a.
The deploying was finished and after the reboot the server stop to communicate.
On the agent I get this message:
Your Zenworks update server address cannot be found. please enter the details of zenworks server in the field below (e.g. http://zenserver:port). If you do not know these details, contact your ZENworks Administrator

I got some errors on zcc.log :
[DEBUG] [04/18/2018 09:05:07.611] [524] [ZenworksWindowsService] [9] [] [AssignmentManager] [] [Error returned from Web Service] [] [] [] [ZENworks Agent]
[DEBUG] [04/18/2018 09:05:07.611] [524] [ZenworksWindowsService] [9] [] [AssignmentManager] [] [Error code: 2, Cannot contact Assignment service on the web server.] [] [] [] [ZENworks Agent]

And
[DEBUG] [04/18/2018 09:05:07.752] [524] [ZenworksWindowsService] [9] [] [AssignmentManager] [] [Error returned from Web Service] [] [] [] [ZENworks Agent]
[DEBUG] [04/18/2018 09:05:07.752] [524] [ZenworksWindowsService] [9] [] [AssignmentManager] [] [Error code: 2, Cannot contact Assignment service on the web server.] [] [] [] [ZENworks Agent]
[DEBUG] [04/18/2018 09:05:07.752] [524] [ZenworksWindowsService] [9] [] [AssignmentManager] [] [Chained Response from web has some error, so retrieving it from cache.] [] [] [] [ZENworks Agent]

And
[DEBUG] [04/18/2018 09:05:07.893] [524] [ZenworksWindowsService] [9] [] [Status Library] [] [SetStatus: srchSql= select successcount, failurecount from zstatus where userguid = '' and objectguid = '' and operationtype = 'Device.RefreshPartiallySuccess'] [] [] [] [ZENworks Agent]
[DEBUG] [04/18/2018 09:05:07.893] [524] [ZenworksWindowsService] [9] [] [Status Library] [] [SetStatus: sql= insert into zstatus(timestamp, userguid, objectguid, source, objecttype, operationtype, operationstatus, successcount, failurecount, objectversion ) values ( 636596283078931482,'','',1,'U','Device.RefreshPartiallySuccess','S',89,0,0)] [] [] [] [ZENworks Agent]

Waiting for help
Eyal
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