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Question on expired systems and not being able to login

We have some systems which stay offline for long periods of time and during that time Zen becomes un-managed and thus users are unable to login to that system. The problems were facing are:
-User doesn't remember their Windows password from X months ago (out sick/surgery/pregnant/etc, their Novell passwords can be reset, but since Zen is un-managed it will not update Windows).
-We don't know which password to use to access the local account (these passwords are changed on a regular basis via Zen and lock for X amount of time after X tries)
-We cannot access the system with a valid Novell account because ZenWorks refuses to create a local account (DLU) due to it being un-managed.
-Our PC Support staff does not un-register workstations when re-imaging, so we end up with duplicate (+ random GUID) devices, so we set it to 45 days to expire them sooner.

Any suggestions for this issue? So far we've had to re-image a number of machines just to get access to the machine again. Others we've just kept attempting different passwords over a few days until we got in.
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Re: Question on expired systems and not being able to login

Or better yet, how can we get it to recycle computer names without adding a random GUID to it? Then we could set the removal flag for much-much longer.
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Re: Question on expired systems and not being able to login

jcsmith1;2066201 wrote:
We have some systems which stay offline for long periods of time and during that time Zen becomes un-managed and thus users are unable to login to that system. The problems were facing are.


This shouldn't happen, if it's because you have set the time to 45 days for removal from ZCM then this may be what's causing it.

You should really be turning these on at least weekly to get patches etc anyway...

jcsmith1;2066201 wrote:
-Our PC Support staff does not un-register workstations when re-imaging, so we end up with duplicate (+ random GUID) devices, so we set it to 45 days to expire them sooner.


There is no reason to have to unregister the device from the zone and then image it. You should check the imaging script to make sure that the image safe data is not being cleared.
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