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kmaule Absent Member.
Absent Member.
1592 views

Reboot Action hangs PC

Hi there,
We're using ZCM 10.3.1 and have experienced a hang when the Reboot/Shutdown Install action kicks in. Just leaves a black screen with the arrow on XP sp3. We've set the Time to Wait for Shutdown to "-1" so we don't inadvertently reboot anyone's PC but this should not be the issue.

Anyone else?
Cheers,
Kirk
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6 Replies
Michael_Fleming Absent Member.
Absent Member.

Re: Reboot Action hangs PC

kmaule;2021473 wrote:
Hi there,
We're using ZCM 10.3.1 and have experienced a hang when the Reboot/Shutdown Install action kicks in. Just leaves a black screen with the arrow on XP sp3. We've set the Time to Wait for Shutdown to "-1" so we don't inadvertently reboot anyone's PC but this should not be the issue.

Anyone else?
Cheers,
Kirk


What happens if you create a bundle script to reboot using shutdown.exe? Do you get the same behaviour?
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chasb73 Absent Member.
Absent Member.

Re: Reboot Action hangs PC

We get this too. Any suggestions?
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gerwil1478
New Member.

Re: Reboot Action hangs PC

Same here. I've been doing it as a directive bundle. There was a thread on this a while ago - no solution as I remember.
Cheers
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patrick_reeder Absent Member.
Absent Member.

Re: Reboot Action hangs PC

We started getting this behavior after rolling out the 10.3.1 update. What I can say is that it only hangs if a user is left logged in when our shutdown bundle executes. Little more information on the sutdown bundle:

Install action set to install always.
Runs a Shutdown Action w/ prompt that allows the user to cancel. Shutdown timeout is set to 300 seconds (5 minutes).

DEV - ZCM 10.3.4/MS-SQL Database (2 Primaries & 2 Sats running 64-bit SLES 10.2 w/ ENGL Imaging Toolkit 7) PROD - ZCM 10.3.4/MS-SQL Database (5 Primaries & 11 Sats running 64-bit SLES 10.2 w/ ENGL Imaging Toolkit 7 ~7500 Managed Devices)
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floort Absent Member.
Absent Member.

Re: Reboot Action hangs PC

I'm on zcm 10.3.0a but i have never seen a working install - reboot action.
The user will get a prompt with you own text as example "This application needs a reboot, save your files and click Yes".
It doesn't matter which option the user is chosen it is going further with the launch actions... and sometimes nothing is working anymore because machine is currently shutting down messages... but hangs..

So i'm not satisfied with the reboot actions
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patrick_reeder Absent Member.
Absent Member.

Re: Reboot Action hangs PC

Shaun was able to duplicate the issue in the test lab:

http://forums.novell.com/novell-product-support-forums/zenworks/configuration-management/zcm-bundles/425551-reboot-bundel.html

He is raising a bug incident for us all that are having this issue.

- Patrick

floort;2044336 wrote:
I'm on zcm 10.3.0a but i have never seen a working install - reboot action.
The user will get a prompt with you own text as example "This application needs a reboot, save your files and click Yes".
It doesn't matter which option the user is chosen it is going further with the launch actions... and sometimes nothing is working anymore because machine is currently shutting down messages... but hangs..

So i'm not satisfied with the reboot actions

DEV - ZCM 10.3.4/MS-SQL Database (2 Primaries & 2 Sats running 64-bit SLES 10.2 w/ ENGL Imaging Toolkit 7) PROD - ZCM 10.3.4/MS-SQL Database (5 Primaries & 11 Sats running 64-bit SLES 10.2 w/ ENGL Imaging Toolkit 7 ~7500 Managed Devices)
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