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Remote Session Crashes with Dual Display

Whenever an agent tries to remote control a machine with 2 monitors the user's screen briefly shows up then crashes the viewer. The user's session is also logged out on the local computer and they have to log back in.

ZENworks 11 SP2 (11.2.3a)
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Re: Remote Session Crashes with Dual Display

kongslide,

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Re: Remote Session Crashes with Dual Display

Problem is still present in 11.2.4. After the first viewer crash you try
again and then it works the second time.

Jim Koerner
Server - ZCM 11.2.4 and Internal Database on Win2008R2x64
Clients - ZCM 11.2.3aMU1 and ZCM 11.2.4 on Win7SP1x64


"kongslide" wrote in message
news:kongslide.63rozc@no-mx.forums.novell.com...


Whenever an agent tries to remote control a machine with 2 monitors the
user's screen briefly shows up then crashes the viewer. The user's
session is also logged out on the local computer and they have to log
back in.

ZENworks 11 SP2 (11.2.3a)


--
kongslide
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kongslide's Profile: https://forums.novell.com/member.php?userid=135059
View this thread: https://forums.novell.com/showthread.php?t=472073

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Re: Remote Session Crashes with Dual Display

I am having this problem with dual monitor machines as well, even on 11.3.0. There are times that I can try reconnecting to the machine 4-5 times and it crashes every time, then I try again 5 minutes later and it works without crashing. I've also noticed that changing the color mode to 8-bit (which I do often for faster operation) seems to increase the likelihood of the viewer crashing.

On a side note, concerning the issue you're having with the user's session being logged out, you probably have a setting in the Remote Management Policy you need to adjust to "fix" this problem.

Remote Management Policy -> Security Settings section -> Abnormal termination -> Upon abnormal termination of remote sessions. It sounds like your policy is set to "Log Off User." Simply uncheck this option so no action will be taken.
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