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raronson
raronson Super Contributor.
Super Contributor.
‎2018-12-13 17:43
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SP3 ZCC is trying to connect via join proxy on internal netw

Our ZCM installation is more than 3 years old. For the first time in memory ZCC is defaulting to connect through join proxy when a user is inside the network. The join proxy is in our DMZ and it fails to connect.

Its not a big deal to go into the connect dialog to remove the join proxy option. I'm mostly concerned as to why its being detected as requiring a join proxy.

There are multiple locations and multiple network environments defined. The location and network environment are defined without a join proxy and set to override the closest server. The location is being detected correctly .

Any ideas?

thanks
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CRAIGDWILSON
Micro Focus Expert
Micro Focus Expert
‎2018-12-13 18:02

Re: SP3 ZCC is trying to connect via join proxy on internal

Since this is the ZCC connecting to the Proxy, I don't think this is coming from Location Rules.
That is more about the managed devices.

Have you pushed out "Hextile" as a default as shown in this TID?
https://support.microfocus.com/kb/doc.php?id=7023321

It's possible that the "Default" Profile described there may have been populated with a Proxy Server Value.
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raronson
raronson Super Contributor.
Super Contributor.
‎2018-12-13 20:08

Re: SP3 ZCC is trying to connect via join proxy on internal

Thanks Craig

This is not happening with all systems. That's why my brain went to locations and network environments.
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CRAIGDWILSON
Micro Focus Expert
Micro Focus Expert
‎2018-12-14 15:38

Re: SP3 ZCC is trying to connect via join proxy on internal

Which is why I think it is related to stuff here....
HKCU\Software\Novell\ZCM\Remote Management\Viewer\History\

As a test....backup and then blow away that folder.....
The Default Key will hold values to use for devices that do not yet have a "History".

Which is why the suggestion is to create a default if it does not exist, populate hextile, and then blow away the other values.
(Technically, you would likely blow away 1st and then create default key for simplicity...)
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raronson
raronson Super Contributor.
Super Contributor.
‎2019-01-17 20:50

Re: SP3 ZCC is trying to connect via join proxy on internal

Thanks Craig.
Sorry for being slow to reply, I just discovered I don't receive notifications from these forums.
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CRAIGDWILSON
Micro Focus Expert
Micro Focus Expert
‎2019-01-18 13:04

Re: SP3 ZCC is trying to connect via join proxy on internal

Note: In about a month, the forums will be undergoing a major upgrade/migration.

raronson;2493910 wrote:
Thanks Craig.
Sorry for being slow to reply, I just discovered I don't receive notifications from these forums.
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Please give a hearty thumbs up to any post you find helpful!
To find articles by Craig Wilson simply follow the link: Craig Wilson's Tips!
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