daniel_99_1999 Absent Member.
Absent Member.

Re: Surface Pro 3 BSOD

OK thanks, nice to see I don't need new glasses!

We already have location lite enabled, and self-defense is disabled already.

Do you know any rough time scales for the 11.4.2 release?
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Micro Focus Expert
Micro Focus Expert

Re: Surface Pro 3 BSOD

If you run MSINFO32, Is and look at Drivers is ZESWIFI loaded?

If it is NOT loaded, you have a different issue.
If it IS loaded, it should not be and that should be addressed.
Can you open an SR and post the number here?

If you can't open an SR, send me an email to craig_d_wilson@yahoo.com with Novell Forums in the subject so it stands out.
Please note here that you sent something, because I don't check my personal email during the day very often.
--
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Highlighted
daniel_99_1999 Absent Member.
Absent Member.

Re: Surface Pro 3 BSOD

Hi Craig,

Yup, they're there. I'll get a call logged and get back to you.
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daniel_99_1999 Absent Member.
Absent Member.

Re: Surface Pro 3 BSOD

Hi Craig,

SR 10997408241 logged
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StefanKernWorth Absent Member.
Absent Member.

Re: Surface Pro 3 BSOD

Heya,

are there any updates on this topic so far? I wasn't able to find the patch (or was it a public test-version?) someone mentioned in here that should fix this problem,
we're currently also experiencing a crash on a new Lenovo laptop which I'd like to test if this is fixed there too.

Best regards
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Micro Focus Expert
Micro Focus Expert

Re: Surface Pro 3 BSOD

@Stefan,

There is no reason to think this impacts any device other than the Surface Pro.

#1 - Unless you are using ZESM for other security policies that require controlling hardware, it is best to not load the drivers. This is the proper fix, since MOST Crashes when ZESM Drivers are loaded are actually due to the OTHER Drivers.
Loading low level security drivers unnecessarily is not recommended.

#2 - If you are using ZESM, I would open an SR.
--
Please give a hearty thumbs up to any post you find helpful!
To find articles by Craig Wilson simply follow the link: Craig Wilson's Tips!
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JHakvoort
New Member.

Re: Surface Pro 3 BSOD

We have the same problems here with the Surface 3 and 4 Pro (ndis.sys, zeswifi.sys or irql_not_less_or_equal errors).

We are now testing with "Location Awareness Lite" (thanks for the advice).

We activate this option. But how can we see the option "Location Awareness Lite" is active?

The process "ZESService" still looks active (but we don't use it).
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Micro Focus Expert
Micro Focus Expert

Re: Surface Pro 3 BSOD

JHakvoort;2426999 wrote:
We have the same problems here with the Surface 3 and 4 Pro (ndis.sys, zeswifi.sys or irql_not_less_or_equal errors).

We are now testing with "Location Awareness Lite" (thanks for the advice).

We activate this option. But how can we see the option "Location Awareness Lite" is active?

The process "ZESService" still looks active (but we don't use it).


ZESService is used for BOTH "Full" and "Location Lite".
It is always required.

There are a few ways to verify, but I prefer to run MSINFO and look to see what Drivers are loaded.
There should not be an "Z" Drivers related to ZESM.
--
Please give a hearty thumbs up to any post you find helpful!
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JHakvoort
New Member.

Re: Surface Pro 3 BSOD

CRAIGDWILSON;2427013 wrote:
ZESService is used for BOTH "Full" and "Location Lite".
It is always required.

There are a few ways to verify, but I prefer to run MSINFO and look to see what Drivers are loaded.
There should not be an "Z" Drivers related to ZESM.


The only driver loaded with a "Z" is: "zesfw" with the description: "Novell ZENworks Location Awareness" and the location: "C:\Windows\System32\drivers\zesfw.sys". Is that right?
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Micro Focus Expert
Micro Focus Expert

Re: Surface Pro 3 BSOD

All my lab devices are running Full ZESM so I cannot 100% verify this instant, but I don't believe even that should be loaded.
From memory, that is the driver causing the issue.

Along with "Location Lite" being set, do you see ZESM listed among the installed spokes on the agent? This needs to bet set to uninstalled, or ZESM will load drivers.
Also ensure "Client Self-Defense is disabled, or I believe it will also load drivers".
--
Please give a hearty thumbs up to any post you find helpful!
To find articles by Craig Wilson simply follow the link: Craig Wilson's Tips!
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shaunpond Absent Member.
Absent Member.

Re: Surface Pro 3 BSOD

Craigdwilson,

I just did some searching and yes, that's the driver...

--

Shaun Pond
in my "day job" I work for ENGL; our aim is to make Windows deployment
easy


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JHakvoort
New Member.

Re: Surface Pro 3 BSOD

This is a nice comment to my earlier reply. Good news.

After activation of "Location Awareness Lite" the problems seems to disappear.

The driver "C:\Windows\System32\drivers\zesfw.sys" is still loaded.

The bluescreens are gone (it seems to be). So we are happy 😄
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