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jonfrederick Absent Member.
Absent Member.
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Unable to log into ZCC.

I am unable to log into our ZCC to check devices and bundles. I have attempted to login using the server name and by IP, still no go.

The server cert is good until 1/12/2021.

The error message is " An error occurred while connecting to the user source. Please make sure the user source is accessible and try again."

The server can be pinged and also you can RDP to it. Looks like all Novell services are running. Windows Firewall is not on. The server has been restart a few times, still no login on the ZCC login page.

Slight kicker for this issue as well. When a end user gets the ZCM login window, the default realm comes up network_tree. The end user attempts to login it fails. Switch the realm to thier proper domain the end user is able to login. In few cases the end users is unable to log into the ZCM agent.

Any suggestions?
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nop19832 Absent Member.
Absent Member.

Re: Unable to log into ZCC.

jonfrederick;2114431 wrote:
I am unable to log into our ZCC to check devices and bundles. I have attempted to login using the server name and by IP, still no go.

The server cert is good until 1/12/2021.

The error message is " An error occurred while connecting to the user source. Please make sure the user source is accessible and try again."

The server can be pinged and also you can RDP to it. Looks like all Novell services are running. Windows Firewall is not on. The server has been restart a few times, still no login on the ZCC login page.

Slight kicker for this issue as well. When a end user gets the ZCM login window, the default realm comes up network_tree. The end user attempts to login it fails. Switch the realm to thier proper domain the end user is able to login. In few cases the end users is unable to log into the ZCM agent.

Any suggestions?


Hi

I Got This in 2 senarios, 1st was because the active directory had changed the cert. 2nd is if the server you try to logon to does not have network access to the active directory. Are you able to login using the default admin account?

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floort Absent Member.
Absent Member.

Re: Unable to log into ZCC.

Exactly , try to logon with the default administrator account, to be sure it's not retrieve user account information from any user source.
If that is working ok, you have to check the user source status under "configuration" User source.

nop1983;2114455 wrote:
Hi

I Got This in 2 senarios, 1st was because the active directory had changed the cert. 2nd is if the server you try to logon to does not have network access to the active directory. Are you able to login using the default admin account?
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