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Absent Member.
Absent Member.
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Update to 10.2.2

We were running ZCM 10.1.3 so we upgraded 10.2.0 and then tried to upgrade to 10.2.2. However, it displayed an error message: "The Update for ZCM (10.2.2) update requires the following update (s) to be applied before it can be deployed: Support Pack 2 for ZCM (10.2)". So I tried to install the 10.2.0 update manually. The console reported that the update for successful and I rebooted the server. When I tried to open my ZCM console it displayed the following error:

HTTP Status 500 -

--------------------------------------------------------------------------------

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: Servlet execution threw an exception
com.patchlink.sapphire.web.pages.vulnerability.session.HibernateSessionFilter.doFilter(HibernateSessionFilter.java:95)


root cause

javax.servlet.ServletException: Servlet execution threw an exception
com.patchlink.sapphire.web.pages.vulnerability.session.HibernateSessionFilter.doFilter(HibernateSessionFilter.java:75)


root cause

java.lang.NoClassDefFoundError: org/hibernate/HibernateException
com.novell.zenworks.fw.web.util.PageUtil.getServiceStore(PageUtil.java:406)
com.novell.zenworks.fw.web.internal.ZENworksAccessManager.checkAccess(ZENworksAccessManager.java:85)
com.novell.web.NJWCServlet.preService(NJWCServlet.java:148)
com.novell.zenworks.fw.web.internal.ZENworksServlet.service(ZENworksServlet.java:52)
javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
com.patchlink.sapphire.web.pages.vulnerability.session.HibernateSessionFilter.doFilter(HibernateSessionFilter.java:75)


note The full stack trace of the root cause is available in the Apache Tomcat/5.5.23 logs.


--------------------------------------------------------------------------------

Apache Tomcat/5.5.23


I noticed that the Novell ZENworks loader service is not running and I can't start it. Any ideas what the problem is?

Thank you.
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4 Replies
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Absent Member.
Absent Member.

Re: Update to 10.2.2

When you updated to 10.2 were all devices updated and the update marked
as "baselined"

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Absent Member.
Absent Member.

Re: Update to 10.2.2

Yes, they were

AndrewMallett;1942173 wrote:
When you updated to 10.2 were all devices updated and the update marked
as "baselined"
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Knowledge Partner
Knowledge Partner

Re: Update to 10.2.2

HI,

rodriguezh wrote:
>
> We were running ZCM 10.1.3 so we upgraded 10.2.0 and then tried to
> upgrade to 10.2.2. However, it displayed an error message: "The Update
> for ZCM (10.2.2) update requires the following update (s) to be applied
> before it can be deployed: Support Pack 2 for ZCM (10.2)". So I tried to
> install the 10.2.0 update manually. The console reported that the update
> for successful and I rebooted the server. When I tried to open my ZCM
> console it displayed the following error:
>
> HTTP Status 500 -
>
> --------------------------------------------------------------------------------
>
> type Exception report
>
> message
>
> description The server encountered an internal error () that prevented
> it from fulfilling this request.


Sounds familiar:

http://forums.novell.com/novell-product-support-forums/zenworks/configuration-management/zcm-server-install/397196-problem-10-2-2-update-zenloader-dead-post1936492.html#post1936492

CU,
--
Massimo Rosen
Novell Product Support Forum Sysop
No emails please!
http://www.cfc-it.de
CU,
--
Massimo Rosen
Micro Focus Knowledge Partner
No emails please!
http://www.cfc-it.de
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Highlighted
Absent Member.
Absent Member.

Re: Update to 10.2.2

I know, I saw that post but they were having issues with a SUSE server and I have a Windows 2003. How do I update these jars? Can I do it manually?

mrosen;1942559 wrote:
HI,

rodriguezh wrote:
>
> We were running ZCM 10.1.3 so we upgraded 10.2.0 and then tried to
> upgrade to 10.2.2. However, it displayed an error message: "The Update
> for ZCM (10.2.2) update requires the following update (s) to be applied
> before it can be deployed: Support Pack 2 for ZCM (10.2)". So I tried to
> install the 10.2.0 update manually. The console reported that the update
> for successful and I rebooted the server. When I tried to open my ZCM
> console it displayed the following error:
>
> HTTP Status 500 -
>
> --------------------------------------------------------------------------------
>
> type Exception report
>
> message
>
> description The server encountered an internal error () that prevented
> it from fulfilling this request.


Sounds familiar:

http://forums.novell.com/novell-product-support-forums/zenworks/configuration-management/zcm-server-install/397196-problem-10-2-2-update-zenloader-dead-post1936492.html#post1936492

CU,
--
Massimo Rosen
Novell Product Support Forum Sysop
No emails please!
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