Kelvarr Absent Member.
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Upgraded to 11.4.1 - How do I get an image on the server?

I am most decidedly NOT a fan of the new interface/function/format of the Zenworks Appliance. We just upgraded from 11.3.2 to 11.4.1. At least on 11.3.2, it was a mostly normal Linux install, with a lot of fuctionality still available. Starting with 11.4.0, that is all gone. Yes, I can still get to a terminal, but so many things are now MUCH more complicated than they used to be.

First and foremost, how in the blazes do I upload an image to the appliance? On 11.3.2, I had a Samba share set up, and could drag and drop various machine images we had made over to the server. Or, barring that, I could WinSCP to the server and upload/download/delete images that way. It seems that ALL of that functionality is now gone as of 11.4.. Yes I can use file explorer to upload images, but it balks at me every time a file is over 4GB (over 90% of our images) and refuses to upload the image. I also seemingly cannot WinSCP to the appliance anymore, so I can't even do it that way. Is there a workaround? I hope so, because if not, this is an epic FAIL by Novell.
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Kelvarr Absent Member.
Absent Member.

Re: Upgraded to 11.4.1 - How do I get an image on the server

Since I apparently also cannot seem to figure out how to edit my post, I'll add this here:

I finally got WinSCP working. For whatever reason, it wouldn't connect earlier. When I just now tried it, all I had to do was update the key stored. Using WinSCP, I can copy my image files to the server. So, there is no problem with the image sizes, but the problem exists with the "File Explorer" program/module that is included with the appliance. Anything over 4GB, and it won't let you upload it to the appliance.

That said, this whole process of upgrading the appliance this time has me really questioning whether I want to continue to use it. I am contemplating switching to either a OES 2015 or Windows Server to host the whole thing. If I want to move to that platform, and off of the appliance, what do I need to copy? Do I just need to mount the /vastorage on the new server? Is there documentation for migrating from the appliance to a real server? I would need to move the database, inventory, bundles and images. Thanks.
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Anonymous_User Absent Member.
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Re: Upgraded to 11.4.1 - How do I get an image on the server?

Kelvarr,
> I finally got WinSCP working. For whatever reason, it wouldn't connect
> earlier. When I just now tried it, all I had to do was update the key
> stored. Using WinSCP, I can copy my image files to the server. So,
> there is no problem with the image sizes, but the problem exists with
> the "File Explorer" program/module that is included with the appliance.
> Anything over 4GB, and it won't let you upload it to the appliance.


FWIW, WinSCP and putty is what I use. Can you elaborate on your problems
with files > 4Gb? Do you mean you cannot upload those?

As for the appliance, it is named "appliance" for a reason 🙂 You are not
meant to fiddle with it, other tan through the supplied tools. What tasks
do you feel you need native OS tools for?

--
Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Have an idea for a product enhancement? Please visit:
http://www.novell.com/rms

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Kelvarr Absent Member.
Absent Member.

Re: Upgraded to 11.4.1 - How do I get an image on the server

Anders Gustafsson;2416033 wrote:
Kelvarr,
> I finally got WinSCP working. For whatever reason, it wouldn't connect
> earlier. When I just now tried it, all I had to do was update the key
> stored. Using WinSCP, I can copy my image files to the server. So,
> there is no problem with the image sizes, but the problem exists with
> the "File Explorer" program/module that is included with the appliance.
> Anything over 4GB, and it won't let you upload it to the appliance.


FWIW, WinSCP and putty is what I use. Can you elaborate on your problems
with files > 4Gb? Do you mean you cannot upload those?

As for the appliance, it is named "appliance" for a reason 🙂 You are not
meant to fiddle with it, other tan through the supplied tools. What tasks
do you feel you need native OS tools for?

--
Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Have an idea for a product enhancement? Please visit:
http://www.novell.com/rms


On files >4GB, I cannot upload them using the File Explorer interface. When I click "Start Upload", it says "File skipped because it is greater than 4GB in size". To me, that majorly drops the ball, since I would wager that the vast majority of system images are greater than 4GB. If I didn't know about (and how to use) WinSCP, I would be lost as to how I would get those files on the server.

I understand that it is an appliance for a reason. Can I suggest though, that more documentation and more thorough documentation be made for the appliance? Any time I have an error message, or have to figure out how to do something (GREAT job at explaining how to create and attach the hard drive to 11.3.2 for the upgrade to 11.4 :confused: ................. I'm kidding...it was terrible documentation about that. Nearly non-existant), I look it up through Google, and through the forums. Nearly all documentation tells you how to do something, and then I try to do it, only to find out that I am restricted due to the appliance. Maybe it doesn't have the files. Maybe it doesn't have other things. The appliance just makes things difficult when the vast majority of solutions are written with seemingly a full OS installation (and the assumption of the tools and freedome of the full OS) in mind. Unfortunately, I cannot recall any specific instance other than what I went through for the upgrade.

I'll admit, I don't know the terminal as well as I should. That said, if I didn't have YAST on the 11.3.2 appliance, I would not have been able to partition, name, format and mount the additional virtual hard drive for the migration. Documentation on how to do it was non-existant (from what I could find), and the documentation merely said "create and attach a new virtual hard drive at /vastorage". From what I can tell, YAST is not on the 11.4 appliance, so I would have spent half of my day looking up the commands to attempt to do what I did in 30 seconds with YAST.
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Anonymous_User Absent Member.
Absent Member.

Re: Upgraded to 11.4.1 - How do I get an image on the server?

Kelvarr,
> On files >4GB, I cannot upload them using the File Explorer interface.
> When I click "Start Upload", it says "File skipped because it is greater
> than 4GB in size". To me, that majorly drops the ball, since I would
> wager that the vast majority of system images are greater than 4GB. If
> I didn't know about (and how to use) WinSCP, I would be lost as to how I
> would get those files on the server.


OK. Now that you explain, I see. Sorry about that. I started with ZCM a
long time ago and was not even aware. If that part of the interface cannot
handle files > 4Gb then that should naturally be fixed. Let me report that
to Novell.

To use WinSCP, you do this:
1. Download WinSCP: https://winscp.net/eng/download.php
2. Read the quickstart: https://winscp.net/eng/docs/getting_started
3. Launch it
4. New, enter your server's IP as HOST NAME, SAVE, give a meaningful name
5. Login
6. After providing name and password you should have an explorer-style app
with two panes, local and remote. You can copy files to your hearts
delight, even big ones

> I understand that it is an appliance for a reason. Can I suggest
> though, that more documentation and more thorough documentation be made
> for the appliance? Any time I have an error message, or have to figure
> out how to do something (GREAT job at explaining how to create and
> attach the hard drive to 11.3.2 for the upgrade to 11.4 :confused:
> .................. I'm kidding...it was terrible documentation about
> that. Nearly non-existant), I look it up through Google, and through
> the forums. Nearly all documentation tells you how to do something, and
> then I try to do it, only to find out that I am restricted due to the
> appliance. Maybe it doesn't have the files. Maybe it doesn't have
> other things. The appliance just makes things difficult when the vast
> majority of solutions are written with seemingly a full OS installation
> (and the assumption of the tools and freedome of the full OS) in mind.
> Unfortunately, I cannot recall any specific instance other than what I
> went through for the upgrade.


I agree with you on the docs and I have provided feedback to Novell on
most of the points you bring up. Unfortunately a lot of the docs assume
that you are very familiar with Linux commands.

> I'll admit, I don't know the terminal as well as I should. That said,
> if I didn't have YAST on the 11.3.2 appliance, I would not have been
> able to partition, name, format and mount the additional virtual hard
> drive for the migration. Documentation on how to do it was non-existant
> (from what I could find), and the documentation merely said "create and
> attach a new virtual hard drive at /vastorage". From what I can tell,
> YAST is not on the 11.4 appliance, so I would have spent half of my day
> looking up the commands to attempt to do what I did in 30 seconds with
> YAST.


Agreed again. It is a coumentation issue.

--
Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Have an idea for a product enhancement? Please visit:
http://www.novell.com/rms

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