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Workstation Update Assigned not updating.

I have a windows 10 workstation that states the update is assigned but not updating I ran the Zac Zeus-Ref and it states the following.

System.InvalidOperationException: Service ZENworksUpdaterService was not found on computer '.'. ---> System.ComponentModel.Win32Exception: The specified service does not exist as an installed service

How do I get this to update?
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Micro Focus Expert
Micro Focus Expert

Re: Workstation Update Assigned not updating.

Set this key....

Create the following registry entry to force the ZCM agent to use the legacy System Update mechanism: HKLM\Software\Novell\ZCM:EnableTraditionalUpdate (Reg_SZ):True

Remove it after the agent updates.
The key above will set the Core ZCM Agent to handle the SU instead of ZEUS.
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Re: Workstation Update Assigned not updating.

I've set the key as you suggested above. Will it start the update on it's own or do I have to do something to get it started?
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Knowledge Partner
Knowledge Partner

Re: Workstation Update Assigned not updating.

hunterrro;2494842 wrote:
I've set the key as you suggested above. Will it start the update on it's own or do I have to do something to get it started?


Tried zac ref?

Thomas
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Re: Workstation Update Assigned not updating.

Yes I have and still not updating.
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Micro Focus Expert
Micro Focus Expert

Re: Workstation Update Assigned not updating.

hunterrro;2494919 wrote:
Yes I have and still not updating.


You could try the stand-alone updater.....
https://www.novell.com/documentation/zenworks-2017-update-3/zen_sys_updates/data/b18h06hw.html

However, since some services are known to be missing...it is hard to tell how broken the agent may be on the device.
Uninstall/Reinstall may be simpler.
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Re: Workstation Update Assigned not updating.

What's the easiest way to uninstall the agent so I can reinstall it? Can I just go through the apps and uninstall it from the computer then re-install the agent?
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Micro Focus Expert
Micro Focus Expert

Re: Workstation Update Assigned not updating.

Normally yes....If that fails let me know....
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Re: Workstation Update Assigned not updating.

That worked. It is now updating to the latest version of the ZENworks agent. Thank you for all or your help.
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