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hernandez22
hernandez22 Absent Member.
Absent Member.
‎2011-10-29 05:13
4210 views

ZCC errors after upgrading from 10.3 to 11.1

ZCC is accessible but when clicking on the device menu I get this error:

Novell ZENworks Control Center has encountered an error. The details of the error are shown below.

Where would you like to go next?
Home
Devices
Users
Policies
Patch Management
Reports
Configuration
Asset Management
Endpoint Security

Error Details:
java.lang.NoClassDefFoundError: com/novell/zenworks/core/web/filterlisttable/FilterValueDefinition
at com.novell.zenworks.admin.pages.devices.ManagedList.createChildControls(ManagedList.java:125)
at com.novell.web.controls.WebControl.ensureChildControls(WebControl.java:1738)
at com.novell.web.controls.WebControl.preRenderRecursiveInternal(WebControl.java:2633)
at com.novell.web.controls.WebControl.preRenderRecursiveInternal(WebControl.java:2645)
at com.novell.web.controls.WebControl.preRenderRecursiveInternal(WebControl.java:2645)
at com.novell.web.controls.WebControl.preRenderRecursiveInternal(WebControl.java:2645)
at com.novell.web.controls.WebControl.preRenderRecursiveInternal(WebControl.java:2645)
at com.novell.web.controls.WebControl.preRenderRecursiveInternal(WebControl.java:2645)
at com.novell.web.controls.WebControl.preRenderRecursiveInternal(WebControl.java:2645)
at com.novell.web.controls.Page.internalProcessRequest(Page.java:738)
at com.novell.web.controls.Page.processRequest(Page.java:667)
at com.novell.zenworks.fw.web.internal.layout.Index.processRequest(Index.java:613)
at com.novell.web.internal.controls.PageTag.doEndTag(PageTag.java:86)
at org.apache.jsp.jsp.index_jsp._jspService(index_jsp.java:181)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:377)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:313)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:260)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:646)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:436)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:342)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:302)
at com.novell.web.NJWCServlet.serviceImpl(NJWCServlet.java:97)
at com.novell.zenworks.fw.web.internal.ZENworksServlet.service(ZENworksServlet.java:84)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.patchlink.sapphire.web.pages.vulnerability.session.HibernateSessionFilter.doFilter(HibernateSessionFilter.java:75)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:563)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at com.novell.zenworks.tomcat.ZENRequestValve.invoke(ZENRequestValve.java:1293)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:857)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
at java.lang.Thread.run(Thread.java:662)
Caused by: java.lang.ClassNotFoundException: com.novell.zenworks.core.web.filterlisttable.FilterValueDefinition
at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1645)
at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1491)


Also when clicking on the configuration menu and digging into the policies and bundles.

... 46 more

Any help will be greatly appreciated.
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26 Replies
AndersG
Knowledge Partner
Knowledge Partner
‎2011-10-29 10:14

Re: ZCC errors after upgrading from 10.3 to 11.1

Hernandez22,
> java.lang.NoClassDefFoundError:

That generally means that one or more JAR files are outdated. Let me
ask around.

- Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Novell has a new enhancement request system,
or what is now known as the requirement portal.
If customers would like to give input in the upcoming
releases of Novell products then they should go to
http://www.novell.com/rms

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AndersG
Knowledge Partner
Knowledge Partner
‎2011-10-29 13:51

Re: ZCC errors after upgrading from 10.3 to 11.1

Hernandez22,
> ZCC errors after upgrading from 10.3 to 11.1

What kind of upgrade is this? Physical/virtual/appliance? Did the
upgrade proceed normally? Can we see the upgrade log?

- Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Novell has a new enhancement request system,
or what is now known as the requirement portal.
If customers would like to give input in the upcoming
releases of Novell products then they should go to
http://www.novell.com/rms

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hernandez22
hernandez22 Absent Member.
Absent Member.
‎2011-10-29 17:40

Re: ZCC errors after upgrading from 10.3 to 11.1

AndersG;2149975 wrote:
Hernandez22,
> ZCC errors after upgrading from 10.3 to 11.1

What kind of upgrade is this? Physical/virtual/appliance? Did the
upgrade proceed normally? Can we see the upgrade log?

- Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Novell has a new enhancement request system,
or what is now known as the requirement portal.
If customers would like to give input in the upcoming
releases of Novell products then they should go to
http://www.novell.com/rms


Anders,

Thanks for responding. Where can I find those logs??? The upgrade was a physical upgrade. I have 3 primary servers with an outside SQL database. Let me know please.

Thanks,

Horacio Hernandez
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AndersG
Knowledge Partner
Knowledge Partner
‎2011-10-29 19:18

Re: ZCC errors after upgrading from 10.3 to 11.1

Hernandez22,
> Thanks for responding. Where can I find those logs???

Look under zenworks:/var/opt/novell/log/zenworks basically pack all
into a zipfile and mail it to me at d a l t o n AT p e d a g o DOT f i



- Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Novell has a new enhancement request system,
or what is now known as the requirement portal.
If customers would like to give input in the upcoming
releases of Novell products then they should go to
http://www.novell.com/rms

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hernandez22
hernandez22 Absent Member.
Absent Member.
‎2011-10-29 23:00

Re: ZCC errors after upgrading from 10.3 to 11.1

AndersG;2149983 wrote:
Hernandez22,
> Thanks for responding. Where can I find those logs???

Look under zenworks:/var/opt/novell/log/zenworks basically pack all
into a zipfile and mail it to me at d a l t o n AT p e d a g o DOT f i

I have just sent you that zip file. Please let me know.

Thanks,

Horacio Hernandez

- Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Novell has a new enhancement request system,
or what is now known as the requirement portal.
If customers would like to give input in the upcoming
releases of Novell products then they should go to
http://www.novell.com/rms
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AndersG
Knowledge Partner
Knowledge Partner
‎2011-10-30 11:54

Re: ZCC errors after upgrading from 10.3 to 11.1

OK. Just checking... Have you rebooted the server after the upgrade?

- Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Novell has a new enhancement request system,
or what is now known as the requirement portal.
If customers would like to give input in the upcoming
releases of Novell products then they should go to
http://www.novell.com/rms

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hernandez22
hernandez22 Absent Member.
Absent Member.
‎2011-10-30 17:17

Re: ZCC errors after upgrading from 10.3 to 11.1

Anders,

I have restarted those servers and more than once, believe me!!!

LOL!!!
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AndersG
Knowledge Partner
Knowledge Partner
‎2011-10-30 20:37

Re: ZCC errors after upgrading from 10.3 to 11.1

Hernandez22,
> I have restarted those servers and more than once, believe me!!!

OK. Just checking. I have forwarded your logs to my contact at Novell.

- Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Novell has a new enhancement request system,
or what is now known as the requirement portal.
If customers would like to give input in the upcoming
releases of Novell products then they should go to
http://www.novell.com/rms

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hhernandez
hhernandez Absent Member.
Absent Member.
‎2011-10-31 04:04

Re: ZCC errors after upgrading from 10.3 to 11.1

Anders,

I would greatly appreciated. I have computers with the old agent that are still getting the policies/bundles, but in ZCC I get the errors for these. I know it is something that didn't get upgraded, but I don't know how to fix it. I have technicians that used to remote connect that aren't able to do it plus I can't update my other agents because I get the same error for the "configuration" menu. Please keep me posted.

Thanks,

Horacio Hernandez
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AndersG
Knowledge Partner
Knowledge Partner
‎2011-10-31 11:56

Re: ZCC errors after upgrading from 10.3 to 11.1

Hhernandez,
> I would greatly appreciated. I have computers with the old agent that
> are still getting the policies/bundles, but in ZCC I get the errors for
> these. I know it is something that didn't get upgraded, but I don't
> know how to fix it. I have technicians that used to remote connect that
> aren't able to do it plus I can't update my other agents because I get
> the same error for the "configuration" menu. Please keep me posted.

Did you run ZDC prior to the upgrade? Can we see the log from that? Also
can you gather logs with ZAC zeninfo?

- Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Novell has a new enhancement request system,
or what is now known as the requirement portal.
If customers would like to give input in the upcoming
releases of Novell products then they should go to
http://www.novell.com/rms

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hernandez22
hernandez22 Absent Member.
Absent Member.
‎2011-10-31 16:23

Re: ZCC errors after upgrading from 10.3 to 11.1

Anders,

I e-mailed you the ZDC log, but the ZAC zeninfo is huge zip file. How should I upload it?

Thank you very much,

Horacio Hernandez
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