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hme0 Absent Member.
Absent Member.
991 views

ZCM 11sp4(11.4.2.1) PRU install issue

Right after the November PRU install we constantly(every minute) get this two errors:

The assignment web service encountered the following exception while handling "getEffectiveAssignments" request for 5fe065db549d86aa1c5a0108fb319ce8~00d0368acba1d711838d0002b3b69372: 5fe065db549d86aa1c5a0108fb319ce8~00d0368acba1d711838d0002b3b69372
Additional Information:
None
Severity: Error
Date: November 16, 2016 3:40:54 PM
Acknowledged Date: None
Source: /Devices/Servers/zen
Message ID: AssignmentService.GENERAL_EXCEPTION
Probable Cause URL: None
Log ID: 1890189c3ec59e92f8deefe9301989b8
Related Objects: None
---------------------------
Full Message:
Could not download bundle content for Knowledge Base Files [3.6.A.6.16](01-Nov-2016) because a ZENworks Server could not be located.
Additional Information:
None
Severity: Error
Date: November 16, 2016 4:32:56 PM
Acknowledged Date: None
Source: /Devices/Workstations/IS2613
Message ID: ActionMan.CouldNotLocateServer
Probable Cause URL: None
Log ID: 81811a6a6cf8dd1a1eff3d9cf34599dd
Related Objects: /System/System Bundles/c09a1c805eae182e27e483f1845b390a

I tried deleting the PRU and reinstalling and same issue.

Any help with this would be greatly appreciated

Thank you
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2 Replies
Micro Focus Expert
Micro Focus Expert

Re: ZCM 11sp4(11.4.2.1) PRU install issue

I don't think those two errors are related but in regard to the Knowledge Base Files / PRU in the 2nd message....

Try following -> http://www.novell.com/support/kb/doc.php?id=7014562

The step where old prior PRUs are cleared out seems to be key, but follow the entire process.
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hme0 Absent Member.
Absent Member.

Re: ZCM 11sp4(11.4.2.1) PRU install issue

Thank you very much. Got the one issue fixed!! 🙂

Still have this one though 😞

Full Message:
The assignment web service encountered the following exception while handling "getEffectiveAssignments" request for 5fe065db549d86aa1c5a0108fb319ce8~00353270d64ede1196c40019bb36b6ba: 5fe065db549d86aa1c5a0108fb319ce8~00353270d64ede1196c40019bb36b6ba
Additional Information:
None
Severity: Error
Date: November 17, 2016 12:39:39 PM
Acknowledged Date: None
Source: /Devices/Servers/zen
Message ID: AssignmentService.GENERAL_EXCEPTION
Probable Cause URL: None
Log ID: 903ad18ed3586bd5525a4a3da532cafd
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