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adrockk Trusted Contributor.
Trusted Contributor.
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ZCM Server Last Full Refresh not updating

Hi All,

I have 2 primaries, both appliances. Was running zcm 17.1, just upgraded to 17.4 on servers. One of the servers finished, but the object in ZCC still shows 17.1 on the server.
It's "Last Full Refresh" time shows Oct 24, 2018. I've cleared the cache on the agent on the server, and forced a refresh w/ bypasscache, but it still doesn't update.
Checking the command line on the server, "zac ci" shows " No certificates found in the cache.", but from initial-web-service file, it shows an old expired cert - nothing current or valid. the other primary shows certs for not only my 2 appliances, but also 2 of my old regular SuSE servers that have been retired.

So, I'm guessing my agent on my server isn't refreshing correctly because of the cert problem. Can I correct this? Can I unregister and re-register the agent on the server like I could a workstation?

Thanks,
Adam

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4 Replies
Micro Focus Expert
Micro Focus Expert

Re: ZCM Server Last Full Refresh not updating

Do NOT unregister and re-register the agent....

"zac retr" may work....
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adrockk Trusted Contributor.
Trusted Contributor.

Re: ZCM Server Last Full Refresh not updating

CRAIGDWILSON;2497227 wrote:
Do NOT unregister and re-register the agent....

"zac retr" may work....

Thanks Craig.
'zac retr' updated the certificate listed by zac ci, and zcc now shows the correct version (and subsequently stopped the "this zone is upgrading" popup when I logged in).
However, the Last Full Refresh still says Oct 2018, despite a forced 'zac ref bypasscache'.
Everything seems like it's still working fine, though, so I'm not sure how much of this is just cosmetic...

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Micro Focus Expert
Micro Focus Expert

Re: ZCM Server Last Full Refresh not updating

Perhaps the restarting the ZENworks Agent Service may help.....
--
Please give a hearty thumbs up to any post you find helpful!
To find articles by Craig Wilson simply follow the link: Craig Wilson's Tips!
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Micro Focus Expert
Micro Focus Expert

Re: ZCM Server Last Full Refresh not updating

copying the /etc/opt/novell/zenworks/initial-web-service file from the good to bad server may help along with a restart of the agent service....
--
Please give a hearty thumbs up to any post you find helpful!
To find articles by Craig Wilson simply follow the link: Craig Wilson's Tips!
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