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ESSDtigertech Absent Member.
Absent Member.
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ZCM installer hangs on Server 2008 64-bit in VMware ESX

If this issue has been previously addressed, I appologize. I searched the forums first and could not find a similar thread.

We recently purchase ZENworks 10 Configuration Management, and I am having some trouble getting it to start the installer. The installer loads, but after I agree to the EULA and click next I just hangs at the next step saying, “Please wait, ZENworks Configuration Management is being configured for your system. This may take a moment…”. I let it go all night and it never moved. The installer is using 0% CPU at this step. I did see that the installer processes were running in 32-bit mode (it’s a 64-bit server), so perhaps that’s part of the problem. The server is Windows 2008 Server Standard 64-bit edition running in a VMware ESX server virtualized environment. The installation guide said that both 64-bit Server 2008 and VMware were supported. There is apparently a known issue for a similar setup in server 2003:

“3.2.1 Configuration Management installation hangs when installing a ZENworks MSI using VMware or a share on 64-bit Windows 2003 Server
If you are running the installation to a 64-bit Windows device through either a share on a VMware* host or another network drive, the installation might hang when attempting to install a ZENworks MSI.

Workaround: Cancel the installation, kill the hung msiexe.exe process in the process viewer, copy the ZENworks installation folders to the local device, then re-run the installation.”

I tried this and it still has the same issue. I was installing from the DVD iso anyway (mounted in VMware), and not a share. I have also verified that I have the prerequisite software installed (.NET 2.0). Since the installer seems to be java based, I also tried with and without the latest Java Runtime (although this is not mentioned as a prerequisite). As a last resort, it might work if I try 32-bit Server instead although it may not be able to detect all of our RAM (4GB). Anyone know of a solution or a good work around for this? Any advice would be greatly appreciated.
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11 Replies
Anonymous_User Absent Member.
Absent Member.

Re: ZCM installer hangs on Server 2008 64-bit in VMware ESX

I don't believe 2008 is officially supported at this time.
I believe it is added in ZCM 10.1
The Documentation that has been moved on-line right now is the 10.1 Public
Beta docs.



--
Craig Wilson - MCNE, MCSE, CCNA
Novell Support Forums Volunteer Sysop

Novell does not officially monitor these forums.

Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational human.

"ESSDtigertech" <ESSDtigertech@no-mx.forums.novell.com> wrote in message
news:ESSDtigertech.3ddhjd@no-mx.forums.novell.com...
>
> If this issue has been previously addressed, I appologize. I searched
> the forums first and could not find a similar thread.
>
> We recently purchase ZENworks 10 Configuration Management, and I am
> having some trouble getting it to start the installer. The installer
> loads, but after I agree to the EULA and click next I just hangs at the
> next step saying, "Please wait, ZENworks Configuration Management is
> being configured for your system. This may take a moment.". I let it go
> all night and it never moved. The installer is using 0% CPU at this
> step. I did see that the installer processes were running in 32-bit
> mode (it's a 64-bit server), so perhaps that's part of the problem. The
> server is Windows 2008 Server Standard 64-bit edition running in a
> VMware ESX server virtualized environment. The installation guide said
> that both 64-bit Server 2008 and VMware were supported. There is
> apparently a known issue for a similar setup in server 2003:
>
> "3.2.1 Configuration Management installation hangs when installing a
> ZENworks MSI using VMware or a share on 64-bit Windows 2003 Server
> If you are running the installation to a 64-bit Windows device through
> either a share on a VMware* host or another network drive, the
> installation might hang when attempting to install a ZENworks MSI.
>
> Workaround: Cancel the installation, kill the hung msiexe.exe process
> in the process viewer, copy the ZENworks installation folders to the
> local device, then re-run the installation."
>
> I tried this and it still has the same issue. I was installing from the
> DVD iso anyway (mounted in VMware), and not a share. I have also
> verified that I have the prerequisite software installed (.NET 2.0).
> Since the installer seems to be java based, I also tried with and
> without the latest Java Runtime (although this is not mentioned as a
> prerequisite). As a last resort, it might work if I try 32-bit Server
> instead although it may not be able to detect all of our RAM (4GB).
> Anyone know of a solution or a good work around for this? Any advice
> would be greatly appreciated.
>
>
> --
> ESSDtigertech
> ------------------------------------------------------------------------
> ESSDtigertech's Profile: http://forums.novell.com/member.php?userid=26405
> View this thread: http://forums.novell.com/showthread.php?t=338214
>



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ESSDtigertech Absent Member.
Absent Member.

Re: ZCM installer hangs on Server 2008 64-bit in VMware ESX

Craig Wilson;1608128 wrote:
I don't believe 2008 is officially supported at this time.
I believe it is added in ZCM 10.1
The Documentation that has been moved on-line right now is the 10.1 Public
Beta docs.

OK, that makes sense. I even read something in those guides that mentioned 10.1... I just didn't realize that it was still in beta.

Thanks for the quick reply. Our domain controllers are 2008 servers. In your opinion, would I be better off using the public beta, or using a 2003 server with the current version? We use Active Directory/Group Policy management right now (without issues), so we want ZenWorks mostly for OS/Application deployment.

Are there any known issues with using ZenWorks 10 with a server 2008 domain (even when it's installed on Server 2003)?
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mbreiden Absent Member.
Absent Member.

Re: ZCM installer hangs on Server 2008 64-bit in VMware ESX

On Wed, 30 Jul 2008 17:56:01 GMT, ESSDtigertech wrote:

> . The
> server is Windows 2008 Server Standard 64-bit edition running in a
> VMware ESX server virtualized environment.


I would use a 32bit server.. the rest what craig said..
--


Marcus Breiden

If you are asked to email me information please remove the - in my e-mail
address.
The content of this mail is my private and personal opinion.
http://www.didas.de

Marcus Breiden If you are asked to email me information please remove the - in my e-mail address. The content of this mail is my private and personal opinion. http://www.didas.de
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davefl Absent Member.
Absent Member.

Re: ZCM installer hangs on Server 2008 64-bit in VMware ESX

mbreiden;1608789 wrote:
On Wed, 30 Jul 2008 17:56:01 GMT, ESSDtigertech wrote:

> . The
> server is Windows 2008 Server Standard 64-bit edition running in a
> VMware ESX server virtualized environment.


I would use a 32bit server.. the rest what craig said..
--


Marcus Breiden

If you are asked to email me information please remove the - in my e-mail
address.
The content of this mail is my private and personal opinion.
DIDAS AG


I'd respectfully disagree with you Marcus.

The minimum requirement for 10 SP1 is 4GB which means 64bit Windows is now essential for the primaries that carry the main workload.

I heard today that SP1 is due in around 2 weeks (unofficially of course) so if I were the OP I'd wait for that and install it fresh in a Win2008 environment rather than 10.0.3 in a 2003, then have to upgrade the ZCM followed by the OS.

It's confirmed that SP1 will support Win 2008 which is great news.

Also, VMWare announced full support yesterday for Win2008 guests in the latest version of ESX which also helps.
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Anonymous_User Absent Member.
Absent Member.

Re: ZCM installer hangs on Server 2008 64-bit in VMware ESX

The Minimum is 2gb not 4gb
http://www.novell.com/documentation/zcm10/zcm10_installation/data/b8belrt.html

4GB is Recommended, but you can get by less if using an External DB.
Also if the server is not running Patch Management you can get buy with less
than 4GB as well.

So 64-Bit is not required, but if you are working with very large zones you
will definitely want 4GB of North of that with at least a quad core
processor.
Novell has done extensive testing of 64-Bit versions of Windows when doing
load testing of large zones for that reason.


"davefl" <davefl@no-mx.forums.novell.com> wrote in message
news:davefl.3dfo8n@no-mx.forums.novell.com...
>
> mbreiden;1608789 Wrote:
>> On Wed, 30 Jul 2008 17:56:01 GMT, ESSDtigertech wrote:
>>
>> > . The
>> > server is Windows 2008 Server Standard 64-bit edition running in a
>> > VMware ESX server virtualized environment.

>>
>> I would use a 32bit server.. the rest what craig said..
>> --
>>
>>
>> Marcus Breiden
>>
>> If you are asked to email me information please remove the - in my
>> e-mail
>> address.
>> The content of this mail is my private and personal opinion.
>> 'DIDAS AG' (http://www.didas.de)

>
> I'd respectfully disagree with you Marcus.
>
> The minimum requirement for 10 SP1 is 4GB which means 64bit Windows is
> now essential for the primaries that carry the main workload.
>
> I heard today that SP1 is due in around 2 weeks (unofficially of
> course) so if I were the OP I'd wait for that and install it fresh in a
> Win2008 environment rather than 10.0.3 in a 2003, then have to upgrade
> the ZCM followed by the OS.
>
> It's confirmed that SP1 will support Win 2008 which is great news.
>
> Also, VMWare announced full support yesterday for Win2008 guests in the
> latest version of ESX which also helps.
>
>
> --
> davefl
> ------------------------------------------------------------------------
> davefl's Profile: http://forums.novell.com/member.php?userid=13577
> View this thread: http://forums.novell.com/showthread.php?t=338214
>



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Anonymous_User Absent Member.
Absent Member.

Re: ZCM installer hangs on Server 2008 64-bit in VMware ESX

And as a side note, Windows 2003 Enterprise 32-bit can handle well over 4gb
as well.
ZCM will not need more than the 2GB process limit that is generally imposed
by 32-bit Operating systems.

"craig wilson" <craig_d_wilson@yahoo.com> wrote in message
news:JFrkk.13457$g35.7302@kovat.provo.novell.com...
> The Minimum is 2gb not 4gb
> http://www.novell.com/documentation/zcm10/zcm10_installation/data/b8belrt.html
>
> 4GB is Recommended, but you can get by less if using an External DB.
> Also if the server is not running Patch Management you can get buy with
> less than 4GB as well.
>
> So 64-Bit is not required, but if you are working with very large zones
> you will definitely want 4GB of North of that with at least a quad core
> processor.
> Novell has done extensive testing of 64-Bit versions of Windows when doing
> load testing of large zones for that reason.
>
>
> "davefl" <davefl@no-mx.forums.novell.com> wrote in message
> news:davefl.3dfo8n@no-mx.forums.novell.com...
>>
>> mbreiden;1608789 Wrote:
>>> On Wed, 30 Jul 2008 17:56:01 GMT, ESSDtigertech wrote:
>>>
>>> > . The
>>> > server is Windows 2008 Server Standard 64-bit edition running in a
>>> > VMware ESX server virtualized environment.
>>>
>>> I would use a 32bit server.. the rest what craig said..
>>> --
>>>
>>>
>>> Marcus Breiden
>>>
>>> If you are asked to email me information please remove the - in my
>>> e-mail
>>> address.
>>> The content of this mail is my private and personal opinion.
>>> 'DIDAS AG' (http://www.didas.de)

>>
>> I'd respectfully disagree with you Marcus.
>>
>> The minimum requirement for 10 SP1 is 4GB which means 64bit Windows is
>> now essential for the primaries that carry the main workload.
>>
>> I heard today that SP1 is due in around 2 weeks (unofficially of
>> course) so if I were the OP I'd wait for that and install it fresh in a
>> Win2008 environment rather than 10.0.3 in a 2003, then have to upgrade
>> the ZCM followed by the OS.
>>
>> It's confirmed that SP1 will support Win 2008 which is great news.
>>
>> Also, VMWare announced full support yesterday for Win2008 guests in the
>> latest version of ESX which also helps.
>>
>>
>> --
>> davefl
>> ------------------------------------------------------------------------
>> davefl's Profile: http://forums.novell.com/member.php?userid=13577
>> View this thread: http://forums.novell.com/showthread.php?t=338214
>>

>
>



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ESSDtigertech Absent Member.
Absent Member.

Re: ZCM installer hangs on Server 2008 64-bit in VMware ESX

Thank your for all your replies. I believe I will either install the beta or wait for the next release. The main reason is that I am just now preparing the server from scratch and do not want to be reloading the OS in one or two months. All our production servers will soon be 64-bit Server 2008, so I don't want to add a 2003 server just to replace it in the near future. I know that you can add 4GB+ RAM support in 32-bit Server, but that is only a workaround (using PAE) and has some disadvantages (driver support for one). Plus, I'm not even sure if 32-bit Server 2008 will work (in VMware) with the current version.

My primary use for Zen will be OS and software deployment to save time for the technicians who currently do a lot of that manually. It's not a huge risk for me if there are some bugs (assuming I can at least get it installed), so I'll give the beta a try for testing and then just wait for the next release. Thanks again for your suggestions. I'll post my results here if it works.
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mbreiden Absent Member.
Absent Member.

Re: ZCM installer hangs on Server 2008 64-bit in VMware ESX

On Thu, 31 Jul 2008 23:15:19 GMT, craig wilson wrote:

> And as a side note, Windows 2003 Enterprise 32-bit can handle well over 4gb
> as well.


and IIRC java and tomcat only support 1,6 GB RAM max..
--


Marcus Breiden

If you are asked to email me information please remove the - in my e-mail
address.
The content of this mail is my private and personal opinion.
http://www.didas.de

Marcus Breiden If you are asked to email me information please remove the - in my e-mail address. The content of this mail is my private and personal opinion. http://www.didas.de
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Anonymous_User Absent Member.
Absent Member.

Re: ZCM installer hangs on Server 2008 64-bit in VMware ESX

Per Thread............

--
Craig Wilson - MCNE, MCSE, CCNA
Novell Support Forums Volunteer Sysop

Novell does not officially monitor these forums.

Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational human.

"Marcus Breiden" <mbreiden@no-mx.forums.novell.com> wrote in message
news:z43stni55789$.dlg@supportforums.novell.com...
> On Thu, 31 Jul 2008 23:15:19 GMT, craig wilson wrote:
>
>> And as a side note, Windows 2003 Enterprise 32-bit can handle well over
>> 4gb
>> as well.

>
> and IIRC java and tomcat only support 1,6 GB RAM max..
> --
>
>
> Marcus Breiden
>
> If you are asked to email me information please remove the - in my e-mail
> address.
> The content of this mail is my private and personal opinion.
> http://www.didas.de



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Anonymous_User Absent Member.
Absent Member.

Re: ZCM installer hangs on Server 2008 64-bit in VMware ESX

Nope, per Java app (and such a java app can have many threads).

With ZCM we have two main components that take quite some Java memory, the
zenserver and the zenloader. With ZCM 10.0 these where both configured to
use 1 Gb max (and please do not change the defaults, increasing the maximum
space for the app has a negative affect on the abbility to handle multiple
threads, use the defaults).

Ron

"Craig Wilson" <craig_d_wilson@yahoo.com> wrote in message
news:3D_lk.14517$g35.11652@kovat.provo.novell.com...
> Per Thread............
>
> --
> Craig Wilson - MCNE, MCSE, CCNA
> Novell Support Forums Volunteer Sysop
>
> Novell does not officially monitor these forums.
>
> Suggestions/Opinions/Statements made by me are solely my own.
> These thoughts may not be shared by either Novell or any rational human.
>
> "Marcus Breiden" <mbreiden@no-mx.forums.novell.com> wrote in message
> news:z43stni55789$.dlg@supportforums.novell.com...
>> On Thu, 31 Jul 2008 23:15:19 GMT, craig wilson wrote:
>>
>>> And as a side note, Windows 2003 Enterprise 32-bit can handle well over
>>> 4gb
>>> as well.

>>
>> and IIRC java and tomcat only support 1,6 GB RAM max..
>> --
>>
>>
>> Marcus Breiden
>>
>> If you are asked to email me information please remove the - in my e-mail
>> address.
>> The content of this mail is my private and personal opinion.
>> http://www.didas.de

>
>



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Anonymous_User Absent Member.
Absent Member.

Re: ZCM installer hangs on Server 2008 64-bit in VMware ESX

Yes, I meant per process.
There multiple different Java Processes However.

"Ron van Herk" <Ron.delete@this.vherk.nl> wrote in message
news:xBdmk.14809$g35.10349@kovat.provo.novell.com...
> Nope, per Java app (and such a java app can have many threads).
>
> With ZCM we have two main components that take quite some Java memory, the
> zenserver and the zenloader. With ZCM 10.0 these where both configured to
> use 1 Gb max (and please do not change the defaults, increasing the
> maximum space for the app has a negative affect on the abbility to handle
> multiple threads, use the defaults).
>
> Ron
>
> "Craig Wilson" <craig_d_wilson@yahoo.com> wrote in message
> news:3D_lk.14517$g35.11652@kovat.provo.novell.com...
>> Per Thread............
>>
>> --
>> Craig Wilson - MCNE, MCSE, CCNA
>> Novell Support Forums Volunteer Sysop
>>
>> Novell does not officially monitor these forums.
>>
>> Suggestions/Opinions/Statements made by me are solely my own.
>> These thoughts may not be shared by either Novell or any rational human.
>>
>> "Marcus Breiden" <mbreiden@no-mx.forums.novell.com> wrote in message
>> news:z43stni55789$.dlg@supportforums.novell.com...
>>> On Thu, 31 Jul 2008 23:15:19 GMT, craig wilson wrote:
>>>
>>>> And as a side note, Windows 2003 Enterprise 32-bit can handle well
>>>> over 4gb
>>>> as well.
>>>
>>> and IIRC java and tomcat only support 1,6 GB RAM max..
>>> --
>>>
>>>
>>> Marcus Breiden
>>>
>>> If you are asked to email me information please remove the - in my
>>> e-mail
>>> address.
>>> The content of this mail is my private and personal opinion.
>>> http://www.didas.de

>>
>>

>
>



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