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andymilburn Absent Member.
Absent Member.
2138 views

ZCM system updates activation failing

Hi Guys,

Any advice with this issue would be great - currently the system can't be used in production until we can get the system updates working.

Description: New installation ZCM 11 SP2 (one server, embedded db)

SLES11 SP1

SLES NCC activation successful, zypper showing expected lists

ZCM install; no issues

ZCM product license activation successful

ZCM system update activation fails with: An error occurred while trying to connect to NCC server

TID Support | An error occurred while trying to connect to NCC server suggests restarting the services, tried many times including server restarts, all attempts at activation fail the same way.

From zcc log:
Exception Info:
15 May 2012 16:36:59 Class....... com.novell.zenworks.systemupdate.exceptions.UpdateEntitlementException
15 May 2012 16:36:59 Message..... The host did not accept the connection within timeout of 20000 ms

15 May 2012 16:36:59 ============== Exception (begin) ===========================
15 May 2012 16:36:59 Exception occured
com.novell.zenworks.systemupdate.exceptions.UpdateEntitlementException: The host did not accept the connection within timeout of 20000 ms
at com.novell.zenworks.systemupdate.SystemUpdateNCCActivation.registerWithNCC(SystemUpdateNCCActivation.java:158)
at com.novell.zenworks.systemupdate.SystemUpdateNCCActivation.registerWithNCC(SystemUpdateNCCActivation.java:80)
at com.novell.zenworks.admin.pages.settings.SUMaintenanceConfigureDialog.activateMaintenance(SUMaintenanceConfigureDialog.java:86)
at com.novell.zenworks.admin.pages.settings.SUMaintenanceConfigureDialog.validateActivationCode(SUMaintenanceConfigureDialog.java:51)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.novell.web.controls.CustomValidator.evaluateIsValid(CustomValidator.java:148)
at com.novell.web.controls.BaseValidator.validate(BaseValidator.java:298)
at com.novell.web.controls.Page.validate(Page.java:401)
at com.novell.web.controls.BasePostbackControl.isRequestValid(BasePostbackControl.java:515)
at com.novell.web.controls.Button.raisePostBackEvent(Button.java:471)
at com.novell.web.controls.Page.raisePostBackEvent(Page.java:1064)
at com.novell.web.controls.Page.raisePostBackEvents(Page.java:1051)
at com.novell.web.controls.Page.internalProcessRequest(Page.java:723)
at com.novell.web.controls.Page.processRequest(Page.java:667)
at com.novell.zenworks.fw.web.internal.layout.Index.processRequest(Index.java:631)
at com.novell.web.internal.controls.PageTag.doEndTag(PageTag.java:86)
at org.apache.jsp.jsp.index_jsp._jspService(index_jsp.java:186)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:377)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:313)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:260)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:646)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:436)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:342)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:302)
at com.novell.web.NJWCServlet.serviceImpl(NJWCServlet.java:97)
at com.novell.zenworks.fw.web.internal.ZENworksServlet.service(ZENworksServlet.java:84)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.patchlink.sapphire.web.pages.vulnerability.session.HibernateSessionFilter.doFilter(HibernateSessionFilter.java:75)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:563)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at com.novell.zenworks.tomcat.ZENRequestValve.invoke(ZENRequestValve.java:1293)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:857)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
at java.lang.Thread.run(Thread.java:662)
15 May 2012 16:36:59

Exception Info:
15 May 2012 16:36:59 Class....... com.novell.zenworks.systemupdate.exceptions.UpdateEntitlementException
15 May 2012 16:36:59 Message..... The host did not accept the connection within timeout of 20000 ms
15 May 2012 16:36:59 Logged at... SUMaintenanceConfi..108
15 May 2012 16:36:59 ============== Exception (end) =============================

Using the browser on the SLES server, able to connect to https://secure-www.novell.com/home/
From server terminal session can successfully wget https://secure-www.novell.com/home/

A proxy server is configured in YAST

Interestingly, there is no News Alerts in the ZENworks News Alerts - updating has no effect.

Everything else with the SLES and ZCM installation appears to be working well.


Thanks
Andy
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2 Replies
andymilburn Absent Member.
Absent Member.

Re: ZCM system updates activation failing

All is well - we've just tried the activation again this afternoon and it worked.
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shaunpond Absent Member.
Absent Member.

Re: ZCM system updates activation failing

Andymilburn,

and in any case, you don't _need_ that to be working: all the updates
are available via http://download.novell.com/patch/finder and can be
manually installed. It has to be this way, because some companies have
primaries that are not allowed to communicate with the internet...

--

Shaun Pond


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