kpmonson Absent Member.
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ZENworks server could not be located!?!

I started getting the "Could not download bundle content for Internet Explorer because a ZENworks server could not be located" error at one of our locations. I'm absolutely stumped on this one. ZCM 10.3.1 - Windows clients, Linux servers.

Confirmed that the closest server rules we have enacted are being honored on the client (zac zc -l)
Wireshark also confirmed that the client is talking to the correct server, however part of my confusion is due to the fact that it fails over to the next server in line and seems to establish a connection, but still comes up with this error.

If I do a zac zhs on the satellite in question, the "WebServer" service(?) is stopped, where it is not stopped on the other satellites. I'm a linux/server n00b to say the least, and have not been able to find ANYTHING regarding what this even means, no less how to turn it on or off. We tried restarting the server, no dice.

What to do next!?
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16 Replies
kpmonson Absent Member.
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Re: ZENworks server could not be located!?!

To clarify, Internet Explorer isn't the only bundle causing this error. I forgot to take that part out...
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Anonymous_User Absent Member.
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Re: ZENworks server could not be located!?!

kpmonson,

>If I do a zac zhs on the satellite in question, the "WebServer"
>service(?) is stopped, where it is not stopped on the other satellites.
>I'm a linux/server n00b to say the least, and have not been able to find
>ANYTHING regarding what this even means, no less how to turn it on or
>off.


The easiest would be to remove the Satellite role. Refresh the box, and
then add the role back. While that might not fix it and wont tell you what
went wrong it would be a way that likely would fix it.

Otherwise I would start by looking at the zmd-messages.log

more information from TID #3418069
Component : Satellite - Linux (**New in ZCM 10.2 and later)
Path to Service Executable: /etc/init.d/novell-zenworks-xplatzmd
Configuration Files:
/etc/opt/novell/zenworks/conf/LoggerConfiguration.properties (NOTE: the
LoggerConfiguration.properties file is not created by default but is
created upon executing the zac log level DEBUG listed below):
DeviceLocalLogSeverity

Enable Debugging:
zac log level DEBUG (to enable Linux Agent debug logs)
zac set CaptureAxis2Logs true (an additional preference to enable the
capture of web services responses in the debug logs)
Log location: /var/opt/novell/zenworks/logs/LocalStore/zmd-messages.log

--
Jared Jennings
Senior Systems Architect, Data Technique, Inc.
http://www.datatechnique.com

My Blog and Wiki with Tips, Tricks, and Tutorials
http://jaredjennings.org
Twitter@ jaredljennings
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kpmonson Absent Member.
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Re: ZENworks server could not be located!?!

Thanks for the suggestion Jared I'll try that. Although at this point I don't believe it's the source of this particular problem :/.

Small update on this issue. I changed the closest server rule for that location and had it start talking to a different satellite that is healthy, but I'm getting the same error. I confirmed that the new closest server rules had propagated to the client using zac zc -l.

I was just informed that some of our clients failed to update to 10.3.1 from 10.3, going to check this particular client to see if that's the issue. Open to suggestions if anybody else has seen this issue or has any other ideas.
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Anonymous_User Absent Member.
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Re: ZENworks server could not be located!?!

Can I see a zmd-messages.log from the workstation. Also include the name
of the Satellite server and also the ats.log and zmd-messages.log from the
Satellite server.

--
Jared Jennings
Senior Systems Architect, Data Technique, Inc.
http://www.datatechnique.com

My Blog and Wiki with Tips, Tricks, and Tutorials
http://jaredjennings.org
Twitter@ jaredljennings
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kpmonson Absent Member.
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Re: ZENworks server could not be located!?!

Sorry it took me a while to get back to you about this. I'm still of the persuation it's something on the client but haven't been able to determine much else to support that claim. If it is the client than the problem seems to be getting worse.

Index of /ftp/technology/zcm <-- client-log.txt is the client log, zmd-messages.log is from the satellite in question. Not sure where ats.log is but I'll keep looking.
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Anonymous_User Absent Member.
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Re: ZENworks server could not be located!?!

This satellite server is a linux box right? Are you using NetworkManager
or ifUp for managing the NICs?

--
Jared Jennings
Senior Systems Architect, Data Technique, Inc.
http://www.datatechnique.com

My Blog and Wiki with Tips, Tricks, and Tutorials
http://jaredjennings.org
Twitter@ jaredljennings
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kpmonson Absent Member.
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Re: ZENworks server could not be located!?!

Yes it is a Linux box

SUSE Linux Enterprise Server 10 (x86_64)
VERSION = 10
PATCHLEVEL = 3
LSB_VERSION="core-2.0-noarch:core-3.0-noarch:core-2.0-x86_64:core-3.0-x86_64"
Novell Open Enterprise Server 2.0.2 (x86_64)
VERSION = 2.0.2
PATCHLEVEL = 2
BUILD = FCS

Traditional method with ifup.
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Anonymous_User Absent Member.
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Re: ZENworks server could not be located!?!

Accoring to the log I am wondering if the service is failing because
Networkmanager isn't being used. I haven't explored if this is a problem
or not, but the log sure notes it.

Do you want to switch? I could probably test this at some point for you if
needed.



--
Jared Jennings
Senior Systems Architect, Data Technique, Inc.
http://www.datatechnique.com

My Blog and Wiki with Tips, Tricks, and Tutorials
http://jaredjennings.org
Twitter@ jaredljennings
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kpmonson Absent Member.
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Re: ZENworks server could not be located!?!

Ok, I just found out yesterday that it's only certain bundles that are affected on certain machines. We're going to try doing some maintenance on the database before we try anything else. We haven't done anything with it since it was initially setup.

While the one satellite webserver issue is a bit puzzling (and is refusing connections, it's also listening on a different port than the others?) when it fails over to the other servers we have chosen the clients are making a successful connection as far as I can tell using Wireshark, yet the error persists. I'm not ruling out your advice, but am going to hold off until we can get the database cleaned up to see if that has any impact.

Thank you so much for your time and assistance thus far. It is very appreciated.
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kpmonson Absent Member.
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Re: ZENworks server could not be located!?!

To clarify "certain bundles on certain machines", I can go to one machine and launch Firefox for example - it will download the preference files from the server and work just fine. On the same machine if I try to launch Internet Explorer, it will fail. Different machine, Internet Explorer works fine. Clearing the cache (zac cc) hasn't had any impact on this condition that seemingly manifested overnight. Here's hoping.
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Anonymous_User Absent Member.
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Re: ZENworks server could not be located!?!

kpmonson,

>Different machine, Internet
>Explorer works fine. Clearing the cache (zac cc) hasn't had any impact
>on this condition that seemingly manifested overnight. Here's hoping.


Any certificate error? Also does the certificate look valid and the
subject match the machine name and match what zac cc -l displays

--
Jared Jennings
Senior Systems Architect, Data Technique, Inc.
http://www.datatechnique.com

My Blog and Wiki with Tips, Tricks, and Tutorials
http://jaredjennings.org
Twitter@ jaredljennings
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