Absent Member.
Absent Member.
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ZESService causing Windows 7 to reboot

Hi,

We have a single server ZCM install, running on SLES. We upgraded from ZCM 10 earlier this week, no problems there. One of our Windows 7 machines has randomly rebooted a couple times this week. When I looked into the event logs, I see that ZESService.exe crashed at the time the reboot happened. Pulling up task manager and killing that process will also cause an immediate reboot. We do not use Endpoint Security, nor do we want it. I don't have the trial installed, but for some reason this is installing when I install the ZCM Agent on Windows 7 machines. I have tested the reboot when killing ZESService.exe on a couple other machines, and it does indeed reboot when ZESService.exe is killed. Is there a way to install the agent on Windows WITHOUT ZESService.exe or any of the Endpoint stuff? Right now I feel like ZCM 11 is a big step backwards.
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Absent Member.
Absent Member.

Jescob6832,

Does TID 7008547 - "PC with ZCM 11 agent will not complete the shutdown
process" apply?


--

Shaun Pond


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Absent Member.
Absent Member.

Sorry to dredge up an old thread, but I'm having this issue with 500+ XP machines. I'm reluctant to waste another SR on ZCM.

Any time ZESService.exe wipes out or I just manually kill the process, the machine will reboot. I like the original poster said, I don't want endpoint security and I don't care about location services. I don't have it licensed and I don't remember ever saying I wanted it installed with the agent. Do I have any way of completely eliminating it? It seems to be serving us no purpose.

We have 11.0 with CAP2 installed.

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Absent Member.
Absent Member.

ZCM 11 SP2 will let you control the behaviour of the ZESM module(ie, self protection) even if you havent activated the license.
Up until then, you can expect a reboot if you touch the ZESM services, even though if you havent activated it.
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Absent Member.
Absent Member.

Imc,

like Rune says - for the moment this is expected behaviour...

--

Shaun Pond


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Absent Member.
Absent Member.

I understand it's working as intended. However, this line under TID 7008447 suggests there is a way to disable it:

"If the ZESM spoke is unlicensed or disabled, contact NTS for a way to disable client self defense. "

But I'm reluctant to waste another $650 SR contacting NTS. That's why I'm asking here because if there's a TID, there may be a chance the procedure is common knowledge.

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Absent Member.
Absent Member.

Imc,

I hope it's not common knowledge, because it's not one of those things
we really want to get into the public, as it will change over time, and
things that get in to "folklore" end up causing more harm in my
experience, because people see something on Google and say "this is how
it's meant to be", when the world has moved on. This "workaround" is
designed to deal with a real problem, not the problem you're having,
unless you are also having AV issues? You replied to a message of mine
about a shutdown issue, and that is resolved...

--

Shaun Pond


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Micro Focus Expert
Micro Focus Expert

If you are a Educational Customer, you normally buy a bundle of SRs.
After an SR is complete, it is defect related, you can normally request
a refund. Therefore if you have had a past set of 5 SRs, many of those
could be refunded to allow you to open more SRs. You may or may not
need to request the SR to be credited back. In regards to ZENworks SRs,
this tends to not be an issue so long as the request is reasonable.

Though I can't say it would always be granted.

On 11/1/2011 12:32 PM, Shaun Pond wrote:
> Imc,
>
> I hope it's not common knowledge, because it's not one of those things
> we really want to get into the public, as it will change over time, and
> things that get in to "folklore" end up causing more harm in my
> experience, because people see something on Google and say "this is how
> it's meant to be", when the world has moved on. This "workaround" is
> designed to deal with a real problem, not the problem you're having,
> unless you are also having AV issues? You replied to a message of mine
> about a shutdown issue, and that is resolved...
>



--
Craig Wilson - MCNE, MCSE, CCNA
Novell Knowledge Partner

Novell does not officially monitor these forums.

Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational human.
--
Please give a hearty thumbs up to any post you find helpful!
To find articles by Craig Wilson simply follow the link: Craig Wilson's Tips!
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Absent Member.
Absent Member.

Shaun, I get the folklore thing.

But, in my case the issue we're having is randomly zesservice.exe wipes out and reboots various machines. I didn't see in the thread where that has been fixed. I'll take this up with NTS then.

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Absent Member.
Absent Member.

Couple things that might help.
1) I'm running ZPM only, and the agent seems to behave ok. The ZES service (along with 3 Novell services) are installed, but the package has been low-profile and non-disruptive.
Before, I had all the pieces of the agent installed, and it nearly killed me.

2) The ZES service, by default is configured to reboot your machine if it crashes. Services/ZESService/Recovery Tab shows 'reboot the computer' for first failure, second failure, and subsequent failures. Sub-optimal choice. I've changed mine manually on the client to 'restart the service' for the first two and 'take no action' for subsequent failures. Not sure if we can set up the server to deploy the agent with that configuration.
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Micro Focus Expert
Micro Focus Expert

That would be a simple registry setting you could push.
I'm not sure of the impact or if the reboot would still happen.



On 11/1/2011 1:36 PM, jrnathlich wrote:
>
> Couple things that might help.
> 1) I'm running ZPM only, and the agent seems to behave ok. The ZES
> service (along with 3 Novell services) are installed, but the package
> has been low-profile and non-disruptive.
> Before, I had all the pieces of the agent installed, and it nearly
> killed me.
>
> 2) The ZES service, by default is configured to reboot your machine if
> it crashes. Services/ZESService/Recovery Tab shows 'reboot the
> computer' for first failure, second failure, and subsequent failures.
> Sub-optimal choice. I've changed mine manually on the client to
> 'restart the service' for the first two and 'take no action' for
> subsequent failures. Not sure if we can set up the server to deploy the
> agent with that configuration.
>
>



--
Craig Wilson - MCNE, MCSE, CCNA
Novell Knowledge Partner

Novell does not officially monitor these forums.

Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational human.
--
Please give a hearty thumbs up to any post you find helpful!
To find articles by Craig Wilson simply follow the link: Craig Wilson's Tips!
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Absent Member.
Absent Member.

Thought that I'll share my discovery here.

ZENworks Adaptive Agent Version: 11.0.0.41501
Windows 7 64bit

When I start a dialup connection ZESService crashes and reboots the workstation. I have set the work arrount or its recovery to do nothing. I hope that this has been fixed in SP1 as I plan to upgrade soon.

Could someone test and confirm please.
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Absent Member.
Absent Member.

Imc,

do you see anything in the logs?

--

Shaun Pond


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