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Zenworks 11sp3 how to get support user to login

We have 600 cash register that are pcs and all the cash register login with the same password, we apply the policies to the devices, no problem on restrictions, but we need support users to login in an fix issues when they occur, but do not want them to mess with the configuration management console. If there is a support user created locally it logs in with their own profile, but we need the support user to login and fix the problem in the cashier profile. We tried roaming profiles, have to install the novell client to have it work properly, but we do not want to use the novell client. Tried the dlunonovellclient word 1 option, didn´t work as planned. The documentation is far from good, they should opt for youtube video o coolsolutions option like novell had with prior versions. Somebody that has ideas on how to get this to work it would be very much appreciated...

thxs..
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Re: Zenworks 11sp3 how to get support user to login

I'm not sure I fully understand the scenario, so if I do not have it
correct please let me know.

You want your "Support Techs" to logon to the "Cash Registers" with the
same "Profile" as the "Generic Cash Register" account but with more
rights so they can work with and correct that profile.

In this Case, I would Create 2 Different DLU Packages.

Package 1 - "CashRegisterDLU" that is set to use the specific local
account "CachRegister". Make sure the Policy has "Caching Enabled for
999 Days" as well as "Manage Existing Account". Ensure the local
account is only set for "Users".

Package2 - "CashRegisterTechDLU" that is set to use the specific local
account "CachRegister". Make sure the Policy has "Caching Enabled for
999 Days" as well as "Manage Existing Account". Ensure the local
account is set for "Users" and "Administrators".

This way they will both use the same profile, but the local rights will
be updated depending on who has logged onto the PC.


If the Novell Client will not be installed, be sure to set the following
key:

HKLM\Software\Novell\Authentication,AllowDLUWithoutNovellClient=Dword(1)



On 8/26/2014 5:36 PM, crobison wrote:
>
> We have 600 cash register that are pcs and all the cash register login
> with the same password, we apply the policies to the devices, no problem
> on restrictions, but we need support users to login in an fix issues
> when they occur, but do not want them to mess with the configuration
> management console. If there is a support user created locally it logs
> in with their own profile, but we need the support user to login and fix
> the problem in the cashier profile. We tried roaming profiles, have
> to install the novell client to have it work properly, but we do not
> want to use the novell client. Tried the dlunonovellclient word 1
> option, didn�t work as planned. The documentation is far from good,
> they should opt for youtube video o coolsolutions option like novell had
> with prior versions. Somebody that has ideas on how to get this to
> work it would be very much appreciated...
>
> thxs..
>
>



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Craig Wilson - MCNE, MCSE, CCNA
Novell Technical Support Engineer

Novell does not officially monitor these forums.

Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational human.
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Re: Zenworks 11sp3 how to get support user to login

Yeap Craig you got it right. So dynamic local user is the way to go then..
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Absent Member.

Re: Zenworks 11sp3 how to get support user to login

That is one solution.

Of course there are others, such as just having your techs logon to
Windows with the restricted account, but then logon to ZCM as a
different user which gets a large number of Apps on their App Launcher
that run with elevated rights to let them fix stuff.

I suspect the DLU solution would be the simplest, however.

On 8/27/2014 5:26 AM, crobison wrote:
>
> Yeap Craig you got it right. So dynamic local user is the way to go
> then..
>
>



--
Going to Brainshare 2014? Ask Me for a Discount Code!
http://www.brainshare.com


Craig Wilson - MCNE, MCSE, CCNA
Novell Technical Support Engineer

Novell does not officially monitor these forums.

Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational human.
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Absent Member.
Absent Member.

Re: Zenworks 11sp3 how to get support user to login

So I'm a little late to the conversation. I have a similar situation but in
a school setting where I use a generic login for the students and a
"manager" account for the techs for troubleshooting. the student account is
locked down. IE: no cmd prompt, network tools regedit or any icons on the
task bar etc. The manager account has full rights. both policies are
separate GPO's administered by ZCM. Both accounts are edir accounts and I do
use the Novell client. At the student desktop since there are no icons on
the task bar and I know of no way to re login to the realm without the nice
little icon on the task bar. As for logging in to edir again as the manager
account while on the restricted desktop this is doable but does not open up
the computer. I suspect I need some way to trigger ZCM to give me the policy
associated to the edir user. Is there a bundle I could create that would
launch the ZCM login that I could add to the locked down user?

"CRAIGDWILSON" wrote in message
news:dblLv.4578$BI3.3878@novprvlin0914.provo.novell.com...

That is one solution.

Of course there are others, such as just having your techs logon to
Windows with the restricted account, but then logon to ZCM as a
different user which gets a large number of Apps on their App Launcher
that run with elevated rights to let them fix stuff.

I suspect the DLU solution would be the simplest, however.

On 8/27/2014 5:26 AM, crobison wrote:
>
> Yeap Craig you got it right. So dynamic local user is the way to go
> then..
>
>



--
Going to Brainshare 2014? Ask Me for a Discount Code!
http://www.brainshare.com


Craig Wilson - MCNE, MCSE, CCNA
Novell Technical Support Engineer

Novell does not officially monitor these forums.

Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational human.

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