Welcome Serena Central users! CLICK HERE
The migration of the Serena Central community is currently underway. Be sure to read THIS MESSAGE to get your new login set up to access your account.
PartHeart Regular Contributor.
Regular Contributor.
352 views

iPadOS 13 and ZENworks

So, some of our iPads have been pushed up to iPadOS 13 by the kids as we didn't see the notice regarding compatibility problems between ZENworks and iOS 13, so now our iPads cannot connect to ZENworks and we obviously cannot push apps or manage them properly. That's on us as we didn't see the notice in time to block the updates via policy.

However the notice states that an update for ZENworks would be rolled out before iOS 13 to help fix the problems created by the stricter certificates, is there an ETA on this?

Labels (2)
0 Likes
13 Replies
Micro Focus Expert
Micro Focus Expert

Re: iPadOS 13 and ZENworks

There is a patch available for this issue.

Defect#1148790

Even as a School, If you contact a Customer Service Representative, they should be able to get you the patch associated with this fix.

DO NOT .....REPEAT....DO NOT Remint your Certificate Authority (CA)

DO NOT ....Repeat... DO NOT Remint your Certificate Auhtority (CA)

This patch will allow you to remint your SERVER (not CA) so that is has a validity of 2yrs.

This should resolve the IOS13 issue, which only trusts Server Certs with a validity point of just over 2 years.

Repeat....Remint the SERVER CERT and not the CA CERT.

--
Please give a hearty thumbs up to any post you find helpful!
To find articles by Craig Wilson simply follow the link: Craig Wilson's Tips!
PartHeart Regular Contributor.
Regular Contributor.

Re: iPadOS 13 and ZENworks

Thanks for your help Craig, will get on that. And thank you for the advice for the certificates as well.

0 Likes
Micro Focus Expert
Micro Focus Expert

Re: iPadOS 13 and ZENworks

Hopefully this will appear on PatchFinder in the next couple days as  well..

https://download.microfocus.com/patch/finder/

There are actually 2 separate IOS13 related patches.  I'm not sure if they will be posted as a single IOS13 patch or two separate fixes. 

--
Please give a hearty thumbs up to any post you find helpful!
To find articles by Craig Wilson simply follow the link: Craig Wilson's Tips!
PartHeart Regular Contributor.
Regular Contributor.

Re: iPadOS 13 and ZENworks

Thanks Craig, will keep an eye on that. We've not had much success via support but they are looking into helping us so hopefully one way or the other we can get the patch and get our iPads back onto ZCM soon.

0 Likes
Micro Focus Expert
Micro Focus Expert

Re: iPadOS 13 and ZENworks

Can you drop me your business contact info via a private message.

Include Your Name, Organization, Email Address, and the account used to logon to "Customer Center" to get your product.

I can try and have folks research what is going on.....

 

--
Please give a hearty thumbs up to any post you find helpful!
To find articles by Craig Wilson simply follow the link: Craig Wilson's Tips!
0 Likes
Micro Focus Expert
Micro Focus Expert

Re: iPadOS 13 and ZENworks

Note: The patches will most likely be released next week.   I was hoping they would make it this week, but since there are two different patches to get IOS13 fully working and reading all the steps for deploying them, a request was sent back to engineering to see if they could combine them into a single patch to make things simpler.

Since this is just about packaging and not making code changes, hopefully this will not be too long.  Of course its possible engineering will prefer to keep them separate and they will be released as is.

I should know more early next week.

--
Please give a hearty thumbs up to any post you find helpful!
To find articles by Craig Wilson simply follow the link: Craig Wilson's Tips!
0 Likes
PartHeart Regular Contributor.
Regular Contributor.

Re: iPadOS 13 and ZENworks

Hi Craig,

Is there any updates on the patch arriving? We've been keeping our eyes on it, but haven't seen anything yet...

0 Likes
Micro Focus Expert
Micro Focus Expert

Re: iPadOS 13 and ZENworks

The Combined Patch is now ready.....The person responsible for posting it said they expect to get it published this week, but they always do a sanity check themselves on the process so it's pending that versus just publishing and then needing to pull back if the instructions are bad or such...

--
Please give a hearty thumbs up to any post you find helpful!
To find articles by Craig Wilson simply follow the link: Craig Wilson's Tips!
0 Likes
Micro Focus Expert
Micro Focus Expert

Re: iPadOS 13 and ZENworks

The patches were posted late on Friday....If you can't find them on Monday, let me know......

--
Please give a hearty thumbs up to any post you find helpful!
To find articles by Craig Wilson simply follow the link: Craig Wilson's Tips!
0 Likes
PartHeart Regular Contributor.
Regular Contributor.

Re: iPadOS 13 and ZENworks

Hi Craig,

We managed to download and install the patches successfully, however we are unable to remint the server certificate. We get the following error "The remint request could not be processed. For more details, see loader-messages.log. You may try to remint the server again." See below for the logs from loader-messages.log. Can you advise further?

Thanks,

 

[TRACE] [11/04/2019 10:58:13.557] [28722] [ZENLoader] [218] [] [RemintCA] [] [com.novell.zenworks.ca.remint.CARemintException: Failed to create the SU.
at com.novell.zenworks.ca.remint.SUCreator.createSU(SUCreator.java:158)
at com.novell.zenworks.datamodel.services.ca.remint.CARemintAdminServiceImpl.createSystemUpdate(CARemintAdminServiceImpl.java:387)
at com.novell.zenworks.datamodel.services.ca.remint.CARemintAdminServiceImpl.createAndAssignRemintUpdate(CARemintAdminServiceImpl.java:138)
at com.novell.zenworks.ca.loader.modules.queue.handlers.RemintQueueActionHandler.createAndAssignRemintUpdate(RemintQueueActionHandler.java:479)
at com.novell.zenworks.ca.loader.modules.queue.handlers.RemintQueueActionHandler.createRemintUpdate(RemintQueueActionHandler.java:285)
at com.novell.zenworks.ca.loader.modules.queue.handlers.RemintQueueActionHandler.processAction(RemintQueueActionHandler.java:194)
at com.novell.zenworks.loader.modules.queue.runner.QueueThreadWorker.processAction(QueueThreadWorker.java:223)
at com.novell.zenworks.loader.modules.queue.runner.QueueThreadWorker.run(QueueThreadWorker.java:149)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
Caused by: java.nio.file.AccessDeniedException: /var/opt/novell/zenworks/content-repo/system-update/5000000000fc50000000201911041058
at sun.nio.fs.UnixException.translateToIOException(UnixException.java:84)
at sun.nio.fs.UnixException.rethrowAsIOException(UnixException.java:102)
at sun.nio.fs.UnixException.rethrowAsIOException(UnixException.java:107)
at sun.nio.fs.UnixFileSystemProvider.createDirectory(UnixFileSystemProvider.java:384)
at java.nio.file.Files.createDirectory(Files.java:674)
at java.nio.file.Files.createAndCheckIsDirectory(Files.java:781)
at java.nio.file.Files.createDirectories(Files.java:767)
at com.novell.zenworks.ca.remint.SUCreator.importContentToContentRepo(SUCreator.java:451)
at com.novell.zenworks.ca.remint.SUCreator.saveCommandsNImportContent(SUCreator.java:169)
at com.novell.zenworks.ca.remint.SUCreator.createSU(SUCreator.java:145)
... 10 more
] [] [] [] [ZENServer]
[TRACE] [11/04/2019 10:58:13.557] [28722] [ZENLoader] [218] [] [Remint QueueAction] [] [Creation of remint system update failed : com.novell.zenworks.ca.remint.CARemintException: Failed to create the SU.
at com.novell.zenworks.ca.remint.SUCreator.createSU(SUCreator.java:158)
at com.novell.zenworks.datamodel.services.ca.remint.CARemintAdminServiceImpl.createSystemUpdate(CARemintAdminServiceImpl.java:387)
at com.novell.zenworks.datamodel.services.ca.remint.CARemintAdminServiceImpl.createAndAssignRemintUpdate(CARemintAdminServiceImpl.java:138)
at com.novell.zenworks.ca.loader.modules.queue.handlers.RemintQueueActionHandler.createAndAssignRemintUpdate(RemintQueueActionHandler.java:479)
at com.novell.zenworks.ca.loader.modules.queue.handlers.RemintQueueActionHandler.createRemintUpdate(RemintQueueActionHandler.java:285)
at com.novell.zenworks.ca.loader.modules.queue.handlers.RemintQueueActionHandler.processAction(RemintQueueActionHandler.java:194)
at com.novell.zenworks.loader.modules.queue.runner.QueueThreadWorker.processAction(QueueThreadWorker.java:223)
at com.novell.zenworks.loader.modules.queue.runner.QueueThreadWorker.run(QueueThreadWorker.java:149)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
Caused by: java.nio.file.AccessDeniedException: /var/opt/novell/zenworks/content-repo/system-update/5000000000fc50000000201911041058
at sun.nio.fs.UnixException.translateToIOException(UnixException.java:84)
at sun.nio.fs.UnixException.rethrowAsIOException(UnixException.java:102)
at sun.nio.fs.UnixException.rethrowAsIOException(UnixException.java:107)
at sun.nio.fs.UnixFileSystemProvider.createDirectory(UnixFileSystemProvider.java:384)
at java.nio.file.Files.createDirectory(Files.java:674)
at java.nio.file.Files.createAndCheckIsDirectory(Files.java:781)
at java.nio.file.Files.createDirectories(Files.java:767)
at com.novell.zenworks.ca.remint.SUCreator.importContentToContentRepo(SUCreator.java:451)
at com.novell.zenworks.ca.remint.SUCreator.saveCommandsNImportContent(SUCreator.java:169)
at com.novell.zenworks.ca.remint.SUCreator.createSU(SUCreator.java:145)
... 10 more
] [] [] [] [ZENServer]
[TRACE] [11/04/2019 10:58:13.569] [28722] [ZENLoader] [218] [] [Remint QueueAction] [] [Marked operation as finished] [] [] [] [ZENServer]
[TRACE] [11/04/2019 10:58:13.570] [28722] [ZENLoader] [218] [] [Remint QueueAction] [] [Cleaned certificate status for the targets] [] [] [] [ZENServer]
[TRACE] [11/04/2019 10:58:13.576] [28722] [ZENLoader] [218] [] [Remint QueueAction] [] [Finished RemintUpdate creation with status:false] [] [] [] [ZENServer]

0 Likes
wtbt Super Contributor.
Super Contributor.

Re: iPadOS 13 and ZENworks

Hi!

Running 17.4 (not 17.4.1) appliances and wondering about how to apply the iOS 13 patch. Appliances are actually SLES 12 sp1 as far as I can see, should we just follow instructions for SLES 12?

//Bengt

0 Likes
Micro Focus Expert
Micro Focus Expert

Re: iPadOS 13 and ZENworks

I see a permissions error in the logs....

Try running  -  /opt/novell/zenworks/bin/permissions.sh  on your primary, it will try and verify all the proper permissions.

 

--
Please give a hearty thumbs up to any post you find helpful!
To find articles by Craig Wilson simply follow the link: Craig Wilson's Tips!
PartHeart Regular Contributor.
Regular Contributor.

Re: iPadOS 13 and ZENworks

Thank you Craig, that's worked perfectly. The server certificate has reminted and we should hopefully be able to get our iPads back under management this week.

Really appreciate your help with this issue.

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.