missing ZCM icon in system tray

[ketter]

Zenworks agent version: 17.1.0.1347

I have one Win7 PC (Pro 64 bit) that refuses to show the ZENworks icon
in the system tray. ZCM bundles are displaying on the desktop as
defined and I can run the ZAC commands from the command line. But I
cannot figure out how to get the icon to show up in the system tray.
I've dug all through Windows and I don't think it is just hidden by
the Win OS. Any thoughts?

--
Ken
Knowledge Partner

Create and vote for enhancements!
https://www.microfocus.com/products/enhancement-request.html

[CRAIGDWILSON]

If you launch the ZAPP Window....does the System Tray Icon then appear?
If so, then you may want to check your "Run" registry key to make sure Zapp-Launcher is properly being called there....

If the System Tray Icon is missing when the ZAPP Window is running, check for a ZENworks Configuration Explorer Policy.
These can be set to Hide the System Tray Icon.

[ketter]

On Wed, 12 Sep 2018 21:08:51 GMT, KeN Etter
<ketter@no-mx.forums.microfocus.com> wrote:

>Zenworks agent version: 17.1.0.1347
>
>I have one Win7 PC (Pro 64 bit) that refuses to show the ZENworks icon
>in the system tray. ZCM bundles are displaying on the desktop as
>defined and I can run the ZAC commands from the command line. But I
>cannot figure out how to get the icon to show up in the system tray.
>I've dug all through Windows and I don't think it is just hidden by
>the Win OS. Any thoughts?

Thanks Craig! Saw your Agent Verify tool in another thread.
Downloaded it and compared and found out the zapp folder on the
problem PC was missing some files. Not sure how that happened. But I
copied the missing files from a working PC, killed and restarted zapp,
and now all is good.

--
Ken
Knowledge Partner

Create and vote for enhancements!
https://www.microfocus.com/products/enhancement-request.html

[CRAIGDWILSON]

Thanks for the Update!

[stesjo]

Hi.
Agent Verify Tool?
What is this, and where can I find it?
/Stefan

ketter;2487541 wrote:
On Wed, 12 Sep 2018 21:08:51 GMT, KeN Etter
<ketter@no-mx.forums.microfocus.com> wrote:

Thanks Craig! Saw your Agent Verify tool in another thread.
Downloaded it and compared and found out the zapp folder on the
problem PC was missing some files. Not sure how that happened. But I
copied the missing files from a working PC, killed and restarted zapp,
and now all is good.

--
Ken
Knowledge Partner

Create and vote for enhancements!
https://www.microfocus.com/products/enhancement-request.html

[CRAIGDWILSON]

Here are some links....

https://forums.novell.com/showthread.php/511663-SMPARSE-EXE

[stesjo]

Found it.
Downloaded it.
Runned it.
Found some missing files in the ZAPP-directory.
Copied them over, and viola! Works as a charm!

Perfect tool Craig.
Thanks!

I can see, when looking in the exclution-list, that this can tweek that. New stuff in the agent since 2015, when the tool was created, that dont need to be compared.
But if you know what to look for, it gives a lot of help.
Thanks again.
/Stefan