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2018-09-12
22:08
1547 views
missing ZCM icon in system tray
Zenworks agent version: 17.1.0.1347
I have one Win7 PC (Pro 64 bit) that refuses to show the ZENworks icon
in the system tray. ZCM bundles are displaying on the desktop as
defined and I can run the ZAC commands from the command line. But I
cannot figure out how to get the icon to show up in the system tray.
I've dug all through Windows and I don't think it is just hidden by
the Win OS. Any thoughts?
--
Ken
Knowledge Partner
Create and vote for enhancements!
https://www.microfocus.com/products/enhancement-request.html
I have one Win7 PC (Pro 64 bit) that refuses to show the ZENworks icon
in the system tray. ZCM bundles are displaying on the desktop as
defined and I can run the ZAC commands from the command line. But I
cannot figure out how to get the icon to show up in the system tray.
I've dug all through Windows and I don't think it is just hidden by
the Win OS. Any thoughts?
--
Ken
Knowledge Partner
Create and vote for enhancements!
https://www.microfocus.com/products/enhancement-request.html
--
Ken
Knowledge Partner
Create and vote for enhancements in the Idea Exchange forums!
Don't forget to Like helpful posts and mark Solutions!
Ken
Knowledge Partner
Create and vote for enhancements in the Idea Exchange forums!
Don't forget to Like helpful posts and mark Solutions!
6 Replies
CRAIGDWILSON

Micro Focus Expert
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2018-09-13
14:46
If you launch the ZAPP Window....does the System Tray Icon then appear?
If so, then you may want to check your "Run" registry key to make sure Zapp-Launcher is properly being called there....
If the System Tray Icon is missing when the ZAPP Window is running, check for a ZENworks Configuration Explorer Policy.
These can be set to Hide the System Tray Icon.
If so, then you may want to check your "Run" registry key to make sure Zapp-Launcher is properly being called there....
If the System Tray Icon is missing when the ZAPP Window is running, check for a ZENworks Configuration Explorer Policy.
These can be set to Hide the System Tray Icon.
--
Please give a hearty thumbs up to any post you find helpful!
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Please give a hearty thumbs up to any post you find helpful!
To find articles by Craig Wilson simply follow the link: Craig Wilson's Tips!


Knowledge Partner
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2018-09-13
15:09
On Wed, 12 Sep 2018 21:08:51 GMT, KeN Etter
<ketter@no-mx.forums.microfocus.com> wrote:
>Zenworks agent version: 17.1.0.1347
>
>I have one Win7 PC (Pro 64 bit) that refuses to show the ZENworks icon
>in the system tray. ZCM bundles are displaying on the desktop as
>defined and I can run the ZAC commands from the command line. But I
>cannot figure out how to get the icon to show up in the system tray.
>I've dug all through Windows and I don't think it is just hidden by
>the Win OS. Any thoughts?
Thanks Craig! Saw your Agent Verify tool in another thread.
Downloaded it and compared and found out the zapp folder on the
problem PC was missing some files. Not sure how that happened. But I
copied the missing files from a working PC, killed and restarted zapp,
and now all is good.
--
Ken
Knowledge Partner
Create and vote for enhancements!
https://www.microfocus.com/products/enhancement-request.html
<ketter@no-mx.forums.microfocus.com> wrote:
>Zenworks agent version: 17.1.0.1347
>
>I have one Win7 PC (Pro 64 bit) that refuses to show the ZENworks icon
>in the system tray. ZCM bundles are displaying on the desktop as
>defined and I can run the ZAC commands from the command line. But I
>cannot figure out how to get the icon to show up in the system tray.
>I've dug all through Windows and I don't think it is just hidden by
>the Win OS. Any thoughts?
Thanks Craig! Saw your Agent Verify tool in another thread.
Downloaded it and compared and found out the zapp folder on the
problem PC was missing some files. Not sure how that happened. But I
copied the missing files from a working PC, killed and restarted zapp,
and now all is good.
--
Ken
Knowledge Partner
Create and vote for enhancements!
https://www.microfocus.com/products/enhancement-request.html
--
Ken
Knowledge Partner
Create and vote for enhancements in the Idea Exchange forums!
Don't forget to Like helpful posts and mark Solutions!
Ken
Knowledge Partner
Create and vote for enhancements in the Idea Exchange forums!
Don't forget to Like helpful posts and mark Solutions!
CRAIGDWILSON

Micro Focus Expert
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2018-09-17
15:15
Thanks for the Update!
--
Please give a hearty thumbs up to any post you find helpful!
To find articles by Craig Wilson simply follow the link: Craig Wilson's Tips!
Please give a hearty thumbs up to any post you find helpful!
To find articles by Craig Wilson simply follow the link: Craig Wilson's Tips!
stesjo

Cadet 1st Class
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2019-04-05
14:02
Hi.
Agent Verify Tool?
What is this, and where can I find it?
/Stefan
Agent Verify Tool?
What is this, and where can I find it?
/Stefan
ketter;2487541 wrote:
On Wed, 12 Sep 2018 21:08:51 GMT, KeN Etter
<ketter@no-mx.forums.microfocus.com> wrote:
Thanks Craig! Saw your Agent Verify tool in another thread.
Downloaded it and compared and found out the zapp folder on the
problem PC was missing some files. Not sure how that happened. But I
copied the missing files from a working PC, killed and restarted zapp,
and now all is good.
--
Ken
Knowledge Partner
Create and vote for enhancements!
https://www.microfocus.com/products/enhancement-request.html
CRAIGDWILSON

Micro Focus Expert
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2019-04-05
15:11
Here are some links....
https://forums.novell.com/showthread.php/511663-SMPARSE-EXE
https://forums.novell.com/showthread.php/511663-SMPARSE-EXE
--
Please give a hearty thumbs up to any post you find helpful!
To find articles by Craig Wilson simply follow the link: Craig Wilson's Tips!
Please give a hearty thumbs up to any post you find helpful!
To find articles by Craig Wilson simply follow the link: Craig Wilson's Tips!
stesjo

Cadet 1st Class
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2019-04-05
15:54
Found it.
Downloaded it.
Runned it.
Found some missing files in the ZAPP-directory.
Copied them over, and viola! Works as a charm!
Perfect tool Craig.
Thanks!
I can see, when looking in the exclution-list, that this can tweek that. New stuff in the agent since 2015, when the tool was created, that dont need to be compared.
But if you know what to look for, it gives a lot of help.
Thanks again.
/Stefan
Downloaded it.
Runned it.
Found some missing files in the ZAPP-directory.
Copied them over, and viola! Works as a charm!
Perfect tool Craig.
Thanks!
I can see, when looking in the exclution-list, that this can tweek that. New stuff in the agent since 2015, when the tool was created, that dont need to be compared.
But if you know what to look for, it gives a lot of help.
Thanks again.
/Stefan