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windows 7 restart randomly

We have zenworks 11.1 and have a major problem with random restarts on windows 7. It happens on all computers, x64, x86, win7 Enterprise, win7 pro and on the different models, Dell, HP. It doesn't seems to be a pattern regarding model or platform. The file that always are involved are, wmiprvse.exe. Looking in the windows log doesn't give away the reason, just that wmiprvse.exe are restarting the computer. And where the statement reason should give some answers there isn't anything, it's just empty. There was a solution in an other thread regarding restarts on windows 7. I have implemented that fix so that the zesservice restarts the service rather then restart the computer. On one other forum there was one that claimed that a scheduled task, RAC, was the problem. Tried to disable that also, but neither of those solutions has helped. The big problem is that it happens so randomly, booth on computers and in time so there is very difficult to see if the changes has any effect when they are made. Some times it can go a week or more. If I uninstall zenworks the restarts goes away so there has to be something to do with zenworks. We have just bought 100 laptops, Latitude e5520 with windows 7 Enterprise and are going to add about 100 more this or next month. I'm working in a school so this is a huge problem when teachers and students are using them in the classroom. There isn't any warning when the restart appear, the computer just shuts down all open window and you can briefly see the dialog, if something is open that needs to be saved, asking if you want to save it. But there is no time to interact with that dialog because it also shuts down almost direct. So if someone can help me with something you could think of regarding this I be very grateful. I can add that it's not happening on windows xp computers and not on normal workstations. The problem seems to effect only laptops. We only have 3 of the none laptops and they do not suffer from the this problem.
Thanks.
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4 Replies
Absent Member.
Absent Member.

Jeppssas,

well that's the Microsoft Performance Monitor, did you find any help on
the MS site?

--

Shaun Pond


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Micro Focus Expert
Micro Focus Expert

Does this only happen after you install the ZCM Agent, or do all of your
devices have the Agent and hence you cannot tell if it is related?

Most likely, you will need an SR with Microsoft or Novell to help
analyze the Crash Dump.

Since the Module Crashing is an MS module, it may be best to start there.

If it only crashes with the ZEN Agent installed, you may want to start
with a Novell SR.

Note: If you have not enabled the Recommend ZCM Anti-Virus Exclusions,
that is also a place to start.

On 1/15/2012 7:38 AM, Shaun Pond wrote:
> Jeppssas,
>
> well that's the Microsoft Performance Monitor, did you find any help on
> the MS site?
>



--
Craig Wilson - MCNE, MCSE, CCNA
Novell Knowledge Partner

Novell does not officially monitor these forums.

Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational human.
--
Please give a hearty thumbs up to any post you find helpful!
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Absent Member.
Absent Member.

If the restarts are mostly happening on startup, then look into the ZESM 140 patch. We has lots of problems with BSOD and this patch helped a lot.


>>> craig wilson<craig_d_wilson@yahoo.com> 1/17/2012 10:01 AM >>>

Does this only happen after you install the ZCM Agent, or do all of your
devices have the Agent and hence you cannot tell if it is related?

Most likely, you will need an SR with Microsoft or Novell to help
analyze the Crash Dump.

Since the Module Crashing is an MS module, it may be best to start there.

If it only crashes with the ZEN Agent installed, you may want to start
with a Novell SR.

Note: If you have not enabled the Recommend ZCM Anti-Virus Exclusions,
that is also a place to start.

On 1/15/2012 7:38 AM, Shaun Pond wrote:

> Jeppssas,
>
> well that's the Microsoft Performance Monitor, did you find any help on
> the MS site?
>



--
Craig Wilson - MCNE, MCSE, CCNA
Novell Knowledge Partner

Novell does not officially monitor these forums.

Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational human.
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Absent Member.
Absent Member.

jeppssas;2167854 wrote:
We have zenworks 11.1 and have a major problem with random restarts on windows 7. It happens on all computers, x64, x86, win7 Enterprise, win7 pro and on the different models, Dell, HP. It doesn't seems to be a pattern regarding model or platform. The file that always are involved are, wmiprvse.exe. Looking in the windows log doesn't give away the reason, just that wmiprvse.exe are restarting the computer. And where the statement reason should give some answers there isn't anything, it's just empty. There was a solution in an other thread regarding restarts on windows 7. I have implemented that fix so that the zesservice restarts the service rather then restart the computer. On one other forum there was one that claimed that a scheduled task, RAC, was the problem. Tried to disable that also, but neither of those solutions has helped. The big problem is that it happens so randomly, booth on computers and in time so there is very difficult to see if the changes has any effect when they are made. Some times it can go a week or more. If I uninstall zenworks the restarts goes away so there has to be something to do with zenworks. We have just bought 100 laptops, Latitude e5520 with windows 7 Enterprise and are going to add about 100 more this or next month. I'm working in a school so this is a huge problem when teachers and students are using them in the classroom. There isn't any warning when the restart appear, the computer just shuts down all open window and you can briefly see the dialog, if something is open that needs to be saved, asking if you want to save it. But there is no time to interact with that dialog because it also shuts down almost direct. So if someone can help me with something you could think of regarding this I be very grateful. I can add that it's not happening on windows xp computers and not on normal workstations. The problem seems to effect only laptops. We only have 3 of the none laptops and they do not suffer from the this problem.
Thanks.


Probably some long shots here but try deleting the ZESSERVICE, it's known to cause random reboots. It may or may not have been fixed in sp1 but I can't risk it so I alway remove it "sc delete zesservice" from a command prompt.
I also had multiple laptops start blue screening on me after installing the zen agent. Updating the SATA (AHCI) driver fixed those.
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