Much
Visitor.
840 views

zcm Failed to download one or more packages

Hello,

we are using the zcm patch management the first time.
We are using zcm 11.4.1 with the zcm appliance.

If i try to download a patch i get the error: zcm Failed to download one or more packages
We are using a proxy for our clients but the zcm server is excluded. I tried both - with and without the proxy setting in "Configuration" -> "Patch Management" -> "Subscription Service Settings"
But i get every time the same error.

Is there any other setting which should be configured?
Greeting
Steffen
Labels (2)
0 Likes
2 Replies
Much
Visitor.

Re: zcm Failed to download one or more packages

a ping from the primary, that is running the patch management, is working fine (ping novell.cdn.lumension.com)

In the loader-messages.log is following error:

[TRACE] [03/09/2016 13:11:03.492] [15620] [ZENLoader] [8993] [] [PatchLicense] [] [Entering VerifyLicense] [] [] [] [ZENServer]
[TRACE] [03/09/2016 13:11:03.496] [15620] [ZENLoader] [8993] [] [PatchLicense] [] [Returning valid ] [] [] [] [ZENServer]
[TRACE] [03/09/2016 13:11:03.736] [15620] [ZENLoader] [8993] [] [PatchManagement] [] [SCR-ERROR: Failed to import patch null] [] [] [] [ZENServer]
[TRACE] [03/09/2016 13:11:03.736] [15620] [ZENLoader] [8993] [] [PatchManagement] [] [SCR-ERROR: Failure return code PPX_ERROR_ARCHIVE_EXTRACT] [] [] [] [ZENServer]
[TRACE] [03/09/2016 13:11:03.758] [15620] [ZENLoader] [8993] [] [Loader.MandatoryBaselineManager] [] [Failed to download: No content in patch: APSB16-04 Adobe Flash Player 20.0.0.306 for Windows (See Notes).pls] [] [] [] [ZENServer]
[TRACE] [03/09/2016 13:11:03.758] [15620] [ZENLoader] [8993] [] [Loader.MandatoryBaselineManager] [] [Failed to create patch cache bundle: APSB16-04 Adobe Flash Player 20.0.0.306 for Windows (See Notes)] [] [] [] [ZENServer]
[TRACE] [03/09/2016 13:11:04.648] [15620] [ZENLoader] [95] [] [StatusNavigationEventHandler] [] [Processing zip status file: /var/opt/novell/zenworks/collection/status/Status_167a86bdba68861d873b61f46afbf5d6_1457525462225.zip] [] [] [] [ZENServer]
[TRACE] [03/09/2016 13:11:04.650] [15620] [ZENLoader] [95] [] [StatusNavigationEventHandler] [] [/var/opt/novell/zenworks/collection/status/Status_167a86bdba68861d873b61f46afbf5d6_1457525462225.zip renamed to /var/opt/novell/zenworks/collection/status/retry/Status_167a86bdba68861d873b61f46afbf5d6_1457525462225.zip.1] [] [] [] [ZENServer]
[TRACE] [03/09/2016 13:11:04.650] [15620] [ZENLoader] [95] [] [Loader.StatusStorerModule] [] [1 files with 1 status messages parsed in : 3 ms] [] [] [] [ZENServer]
[TRACE] [03/09/2016 13:11:04.650] [15620] [ZENLoader] [95] [] [StatusStorerModule] [] [Loading existing objects in batches] [] [] [] [ZENServer]
[TRACE] [03/09/2016 13:11:04.652] [15620] [ZENLoader] [170] [] [StatusStorerModule] [] [Loading 1 object information objects] [] [] [] [ZENServer]
[TRACE] [03/09/2016 13:11:04.657] [15620] [ZENLoader] [170] [] [StatusStorerModule] [] [Finished loading 1 object information objects in 5 ms] [] [] [] [ZENServer]
[TRACE] [03/09/2016 13:11:04.659] [15620] [ZENLoader] [95] [] [Loader.StatusStorerModule] [] [Task preparation activities completed in : 9 ms] [] [] [] [ZENServer]
[TRACE] [03/09/2016 13:11:04.660] [15620] [ZENLoader] [175] [] [StatusStorerModule] [] [Started processing thread#1] [] [] [] [ZENServer]
[TRACE] [03/09/2016 13:11:04.669] [15620] [ZENLoader] [175] [] [StatusStorerModule] [] [1 files with (0 deletions, 1 updates, 0 insertions, 0 device refresh updates) in thread# 1 completed in : 9 ms successfully. ] [] [] [] [ZENServer]
[TRACE] [03/09/2016 13:11:04.669] [15620] [ZENLoader] [95] [] [Loader.StatusStorerModule] [] [All 1 status message saving threads completed in : 10 ms] [] [] [] [ZENServer]
[TRACE] [03/09/2016 13:11:04.671] [15620] [ZENLoader] [95] [] [Loader.StatusStorerModule] [] [Completed iteration. 1 files with 1 status events were processed in 24 ms] [] [] [] [ZENServer]
[TRACE] [03/09/2016 13:11:07.925] [15620] [ZENLoader] [147] [] [ComplianceStatusRepoNavigationEventHandler] [] [Processing Compliance status update file: /var/opt/novell/zenworks/collection/compliance/status_1457525461647.json] [] [] [] [ZENServer]
[TRACE] [03/09/2016 13:11:07.926] [15620] [ZENLoader] [147] [] [ComplianceStatusRepoNavigationEventHandler] [] [Processing Compliance status update file: /var/opt/novell/zenworks/collection/compliance/status_1457525464671.json] [] [] [] [ZENServer]
[TRACE] [03/09/2016 13:11:07.926] [15620] [ZENLoader] [147] [] [Compliance Updater] [] [Started compliance updater thread] [] [] [] [ZENServer]
[TRACE] [03/09/2016 13:11:07.942] [15620] [ZENLoader] [147] [] [Compliance Updater] [] [Setting compliance status for 4 devices / objects completed in : 16 ms] [] [] [] [ZENServer]
[TRACE] [03/09/2016 13:11:08.791] [15620] [ZENLoader] [8993] [] [Loader.MandatoryBaselineManager] [] [Failed to download: No content in patch: APSB16-04 Adobe Flash Player 20.0.0.306 for Windows (See Notes).pls] [] [] [] [ZENServer]
[TRACE] [03/09/2016 13:11:08.792] [15620] [ZENLoader] [8993] [] [Loader.MandatoryBaselineManager] [] [Failed to create patch cache bundle: APSB16-04 Adobe Flash Player 20.0.0.306 for Windows (See Notes)] [] [] [] [ZENServer]
[TRACE] [03/09/2016 13:11:13.814] [15620] [ZENLoader] [8993] [] [Loader.MandatoryBaselineManager] [] [Failed to download: No content in patch: APSB16-04 Adobe Flash Player 20.0.0.306 for Windows (See Notes).pls] [] [] [] [ZENServer]
[TRACE] [03/09/2016 13:11:13.814] [15620] [ZENLoader] [8993] [] [Loader.MandatoryBaselineManager] [] [Failed to create patch cache bundle: APSB16-04 Adobe Flash Player 20.0.0.306 for Windows (See Notes)] [] [] [] [ZENServer]
[TRACE] [03/09/2016 13:11:18.815] [15620] [ZENLoader] [8993] [] [Loader.MandatoryBaselineManager] [] [Marking download FAILURE: APSB16-04 Adobe Flash Player 20.0.0.306 for Windows (See Notes)] [] [] [] [ZENServer]
[TRACE] [03/09/2016 13:11:18.829] [15620] [ZENLoader] [8993] [] [PatchManagement] [] [Deleting NULLS from PatchPackage] [] [] [] [ZENServer]


Can someone help me with this error log?
0 Likes
Knowledge Partner
Knowledge Partner

Re: zcm Failed to download one or more packages

If it's only with the Adobe patches, then I'd suspect something with the Lumension side of things.

But if it's with all patches, then I'd check disk space on the ZCM server (I've run out before)
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.