Boss: I was chatting to the sales rat from (insert competitor here) and product (insert competitive solution) can do everything I've ever wanted. Why are we still using that Novell ZEN thingy?
You: Well ZENworks is providing us with great value and meeting our needs. I'm sure that we can do just as much, if not more, than that other solution
Boss: Prove it
And there lies the problem. We all know that ZENworks has a ton of features that provide value to our working lives. Not having to run around installing software, being able to support our users remotely, deploying operating systems, helping with software licensing to name but a few. The question is how do we go about showing this to the rest of the business in order to protect our time, skills and experience invested in ZENworks.
Over the next few posts, I'm going to be looking at ways we can go about doing this and I'd love to get feedback from you all on what you need, rather than what I think you need.