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Email Server Option in iManager keeps getting removed


Hi All,

Would like to ask whether any of you ever encountered the situation
where the Email Server Option setting in iManager keeps being removed.

The iManager version used is 2.7.7 which is installed in Microsoft
Windows 2008 R2 Server Datacenter (64-bit).

What happens is that every now and then, then settings will disappear
and we will need to enter the setting all over again.

Appreciate if someone could share your experience with regards to this
issue or on where I can troubleshoot for this.

Thanks.


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Re: Email Server Option in iManager keeps getting removed

ronaldteng <ronaldteng@no-mx.forums.netiq.com> wrote:
> Hi All,
>
> Would like to ask whether any of you ever encountered the situation
> where the Email Server Option setting in iManager keeps being removed.
>
> The iManager version used is 2.7.7 which is installed in Microsoft
> Windows 2008 R2 Server Datacenter (64-bit).
>
> What happens is that every now and then, then settings will disappear
> and we will need to enter the setting all over again.
>


Is there any IDM in this environment? Inadvertently deploying the incorrect
config from IDM Designer might cause this.

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Re: Email Server Option in iManager keeps getting removed


Hi alexmchugh,

Thanks for your reply.

Yes, there is IDM in my environment. Normally, it will be reset even
without any human intervention.

Would it be possible that naudit or Jboss be the cause?

Thanks.


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Re: Email Server Option in iManager keeps getting removed

ronaldteng wrote:

>
> Yes, there is IDM in my environment. Normally, it will be reset even
> without any human intervention.


This is stored in eDirectory, how is the health of your eDirectory?
Have you verified the notification template object and attributes are present (might this just be a display bug in iManager?)

> Would it be possible that naudit or Jboss be the cause?


I strongly doubt these would cause this (though running the configupdate tool that ships with RBPM/UserApp can change these)

if you can confirm that notfSMTPEmailHost attribute is regularly cleared and you can't explain why - then I'd raise a SR with NetIQ

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