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Anonymous_User Absent Member.
Absent Member.
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New iManager install -- IDM plugins don't appear

Hello,

I installed iManager 3.0.3.2 on two RHEL 7 servers. The servers are as
close to identical as I could get them, and I used the same iManager
install file for both. Both servers have all available plugins
installed. Everything is fine on one server, but on the other, the IDM
plugins don't display, and when I browse to an IDM object it shows up as
an unknown object type. What am I missing?

Thanks
Labels (1)
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7 Replies
Knowledge Partner
Knowledge Partner

Re: New iManager install -- IDM plugins don't appear

Did you restart iManager?

How did you install the plugins? Were either sets of plugins upgrades
from previous versions within iManager?

Is RBS configured for either setup? I presume not, and do not think it
should matter when it comes to going directly to an object as you said you
did for one of your tests.

I never install all plugins because I've had issues in the past. Instead
I do this:

Install iManager
Patch iManager (framework NPMs)
Restart Apache Tomcat
Install eDir plugins
Restart Apache Tomcat
Install NMAS plugins
Restart Apache Tomcat
Install IDM plugins
Restart Apache Tomcat

That usually works out really well for me.


--
Good luck.

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Anonymous_User Absent Member.
Absent Member.

Re: New iManager install -- IDM plugins don't appear

On 8/17/2017 12:29, ab wrote:
> Did you restart iManager?
>


Yes.

> How did you install the plugins? Were either sets of plugins upgrades
> from previous versions within iManager?
>

This was a brand-new install of iManager on a brand-new server. I
installed the plugins from the GUI, after enabling the proxy under
"Configure iManager".

> Is RBS configured for either setup? I presume not, and do not think it
> should matter when it comes to going directly to an object as you said you
> did for one of your tests.
>

I haven't touched RBS, but both servers are connecting to the same tree
with the same user account.

> I never install all plugins because I've had issues in the past. Instead
> I do this:
>
> Install iManager
> Patch iManager (framework NPMs)
> Restart Apache Tomcat
> Install eDir plugins
> Restart Apache Tomcat
> Install NMAS plugins
> Restart Apache Tomcat
> Install IDM plugins
> Restart Apache Tomcat
>

Dang. I just installed all the plugins that showed as 'available' and
restarted Tomcat. What do I do to recover from this -- besides starting
over with a reinstall?

Thanks


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Knowledge Partner
Knowledge Partner

Re: New iManager install -- IDM plugins don't appear

I;d just reinstall; iManager is pretty self-contained, and leaves all of
the important stuff in the directory, so doing so is usually pretty fast
and painless other than the time required.

Removing plugins SHOULD work, but there have always been bugs (or so it
seems) and I know there are current bugs about plugin un-installation, so
I would still just reinstall iManager entirely.

--
Good luck.

If you find this post helpful and are logged into the web interface,
show your appreciation and click on the star below.

If you want to send me a private message, please let me know in the
forum as I do not use the web interface often.
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Anonymous_User Absent Member.
Absent Member.

Re: New iManager install -- IDM plugins don't appear

ab

> I;d just reinstall; iManager is pretty self-contained, and leaves all of
> the important stuff in the directory, so doing so is usually pretty fast
> and painless other than the time required.
>
> Removing plugins SHOULD work, but there have always been bugs (or so it
> seems) and I know there are current bugs about plugin un-installation, so
> I would still just reinstall iManager entirely.
>


Okay, thanks.
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Anonymous_User Absent Member.
Absent Member.

Re: New iManager install -- IDM plugins don't appear

ab,

> I;d just reinstall; iManager is pretty self-contained, and leaves all of
> the important stuff in the directory, so doing so is usually pretty fast
> and painless other than the time required.
>
> Removing plugins SHOULD work, but there have always been bugs (or so it
> seems) and I know there are current bugs about plugin un-installation, so
> I would still just reinstall iManager entirely.
>


Rip & reinstall fixed it. Thanks.

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Knowledge Partner
Knowledge Partner

Re: New iManager install -- IDM plugins don't appear

Glad to hear it; thank-you for sharing your results. If you ever
duplicate it reliably please let us know so we can get the product improved.


--
Good luck.

If you find this post helpful and are logged into the web interface,
show your appreciation and click on the star below.

If you want to send me a private message, please let me know in the
forum as I do not use the web interface often.
0 Likes
Anonymous_User Absent Member.
Absent Member.

Re: New iManager install -- IDM plugins don't appear

On 8/17/2017 12:29, ab wrote:
> Did you restart iManager?


Yes, I restarted Tomcat.


> How did you install the plugins? Were either sets of plugins upgrades
> from previous versions within iManager?
>

This is a brand-new iManager installation on a brand-new server.

> Is RBS configured for either setup? I presume not, and do not think it
> should matter when it comes to going directly to an object as you said you
> did for one of your tests.


I have RBS configured in my tree. I haven't messed with it from either
new iManager server.


> I never install all plugins because I've had issues in the past. Instead
> I do this:
>
> Install iManager
> Patch iManager (framework NPMs)
> Restart Apache Tomcat
> Install eDir plugins
> Restart Apache Tomcat
> Install NMAS plugins
> Restart Apache Tomcat
> Install IDM plugins
> Restart Apache Tomcat
>
> That usually works out really well for me.
>

So to recover from this, I'm guessing I should follow TID 7006125 to
remove the plugins, then reinstall them in the order you listed?

Thanks



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