aitcrajeev
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eDirectoryInstallation error which is product of IDM 4.6

Unable to Install eDirectory 9.0.2 which is product of IDM4.6 when we tried to install on windows server it shows some blank screen which must be visible to fill information like tree and others that's why it is unable to install and show error.
Can you please suggest to me what is the root cause of this wizard show blank screen(unable to see and fill tree information and other information).
See attached Screenshot.

https://drive.google.com/file/d/1g4kDmulEC2HWnUMdUWpXshrWBaA-CHjN/view?usp=sharing
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Knowledge Partner
Knowledge Partner

Re: eDirectoryInstallation error which is product of IDM 4.6

This sounds like a similar thread which came in a few hours later too with
both of you reporting some problems with eDirectory (though different
versions) on windows.

Lothar recommended checking the logs or event viewer which may help if you
can find those. In your case be sure you are explicitly running as
Administrator, and it might also be useful to verify you are accessing the
windows machine via something other than RDP (e.g. physically being there,
or using a virtualization console of some sort if applicable, or a
lights-out card if a physical machine) as RDP has weird issues when
needing to do certain things in the GUI. It may also be worth verifying
that your install medium is not corrupted, e.g. by checking the md5sum of
the downloaded file, or the burned DVD in the case of the IDM media.
Checking other basic things, like available free space on the disk, might
be applicable since if the installer cannot extract things like the EULA
it might fail in odd ways.

In your case you mentioned eDirectory 9.0 SP2, so you may want to try
eDirectory 9.2 instead as it is much newer and the installer is very
different from 9.0, I am told, though I would also probably recommend
installing on Linux where the troubleshooting is much easier, and the user
base is much greater.

--
Good luck.

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Knowledge Partner
Knowledge Partner

Re: eDirectoryInstallation error which is product of IDM 4.6

My apologies; I typo'd the latest version, as I meant 9.1 SP1, not 9.2
(which is not out yet). The download location is here:
https://download.microfocus.com/Download?buildid=hJDjdXOlVRU~

--
Good luck.

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Knowledge Partner
Knowledge Partner

Re: eDirectoryInstallation error which is product of IDM 4.6

ab wrote:

> it might also be useful to verify you are accessing the
> windows machine via something other than RDP (e.g. physically being there,
> or using a virtualization console of some sort if applicable, or a
> lights-out card if a physical machine) as RDP has weird issues when
> needing to do certain things in the GUI.


In my very limited experience wih Edir on Windows, RDP always seemed to work
but I've always connected to the server root console (which is the same session
that gets displayed on a "physical" monitor) by running mstsc.exe with the
/admin switch. A "real" monitor (well, as real as a virtual monitor can be...)
certainly would be best and removes RDP as a potential error source, but is
often not easily available in my experience.

--
http://www.is4it.de/en/solution/identity-access-management/

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