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SFDavies Absent Member.
Absent Member.
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iManager 3.0.3 Dialogue box closure (or lack)

Hi All

I'm using iManager 3.0.3 installed on a Red Hat server, accessed via Firefox (51.0.1 64-bit) on a Windows Server 2008 R2 box.
All works fine (so far) except that when clicking "Ok" on a dialogue box the windows does not close and instead displays the front page in it's place.

Has anyone else seen this behaviour, and if so is there anything I can do to stop it?

Thanks

Simon
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4 Replies
Knowledge Partner
Knowledge Partner

Re: iManager 3.0.3 Dialogue box closure (or lack)

On 07/04/2017 05:16 AM, SFDavies wrote:
>
> I'm using iManager 3.0.3 installed on a Red Hat server, accessed via


Which version of Red Hat (RHEL) are you using, exactly?

> Firefox (51.0.1 64-bit) on a Windows Server 2008 R2 box.


Have you tested with any other browsers or versions of Firefox? Is this
iManager install a new install or has it been upgraded from a previous
version?

> All works fine (so far) except that when clicking "Ok" on a dialogue box
> the windows does not close and instead displays the front page in it's
> place.


Clearly it sounds wrong, but I do not know why. Something else you could
try is running iManager Workstation on your RHEL box (if you have a GUI)
or elsewhere (if "elsewhere" has a GUI) and test either with the built-in
browser to see if the problem is there, or else point a localhost browser
to http://localhost:48080/nps to see if it behaves the same way, which may
help you rule in/out the browser vs. the server side of iManager.

--
Good luck.

If you find this post helpful and are logged into the web interface,
show your appreciation and click on the star below.

If you want to send me a private message, please let me know in the
forum as I do not use the web interface often.
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SFDavies Absent Member.
Absent Member.

Re: iManager 3.0.3 Dialogue box closure (or lack)

ab;2460889 wrote:
On 07/04/2017 05:16 AM, SFDavies wrote:
>
> I'm using iManager 3.0.3 installed on a Red Hat server, accessed via


Which version of Red Hat (RHEL) are you using, exactly?

> Firefox (51.0.1 64-bit) on a Windows Server 2008 R2 box.


Have you tested with any other browsers or versions of Firefox? Is this
iManager install a new install or has it been upgraded from a previous
version?

> All works fine (so far) except that when clicking "Ok" on a dialogue box
> the windows does not close and instead displays the front page in it's
> place.


Clearly it sounds wrong, but I do not know why. Something else you could
try is running iManager Workstation on your RHEL box (if you have a GUI)
or elsewhere (if "elsewhere" has a GUI) and test either with the built-in
browser to see if the problem is there, or else point a localhost browser
to http://localhost:48080/nps to see if it behaves the same way, which may
help you rule in/out the browser vs. the server side of iManager.


Thanks for that. So to answer the questions:
RHEL: version 6.5
No gui
Upgrade from 3.0.0 - this exhibited the same behaviour

Checked action in IE11 - got HTTP 404 Not Found error.

So my read on this is that IE gives up with a 404, but Firefox tries to be helpful by returning to the base page.

Just to make things interesting - This environment has no internet access.

It does sound like an iManager issue and not a browser one.

Thanks

Simon
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Knowledge Partner
Knowledge Partner

Re: iManager 3.0.3 Dialogue box closure (or lack)

If I were you I would try iManager Workstation next, both with its
built-in browser and also with your regular Firefox browser. Another
option may be to explicitly clear cache/cookies in Firefox, or maybe use a
private browsing mode in Firefox or Chrome to try to rule out the use of
cache/cookies, on the off chance it's a caching problem (unlikely;
iManager has a bug that basically disables all caching for everything always).

If a clean version of iManager Workstation works, then we can try adding
iManager plugins until things break; if not, then perhaps you can get a
Service Request (SR) opened. I have not seen this myself, and I have a
hard time believing it would get past testing as basic as it is, so
probability has me focusing on your side of things, as unfair as that may
be. 🙂

--
Good luck.

If you find this post helpful and are logged into the web interface,
show your appreciation and click on the star below.

If you want to send me a private message, please let me know in the
forum as I do not use the web interface often.
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SFDavies Absent Member.
Absent Member.

Re: iManager 3.0.3 Dialogue box closure (or lack)

ab;2460901 wrote:
If I were you I would try iManager Workstation next, both with its
built-in browser and also with your regular Firefox browser. Another
option may be to explicitly clear cache/cookies in Firefox, or maybe use a
private browsing mode in Firefox or Chrome to try to rule out the use of
cache/cookies, on the off chance it's a caching problem (unlikely;
iManager has a bug that basically disables all caching for everything always).

If a clean version of iManager Workstation works, then we can try adding
iManager plugins until things break; if not, then perhaps you can get a
Service Request (SR) opened. I have not seen this myself, and I have a
hard time believing it would get past testing as basic as it is, so
probability has me focusing on your side of things, as unfair as that may
be. 🙂

--
Good luck.

If you find this post helpful and are logged into the web interface,
show your appreciation and click on the star below.

If you want to send me a private message, please let me know in the
forum as I do not use the web interface often.


Ok so I tried a few things.
Clear firefox cache - no change
Install latest Workstation build (3.0.3.2) - no change
Ran Firefox with Workstation - no change
Upgrade server instance from 3.0.3.1 to 3.0.3.2 - no change
Install Chrome - no change

Increased the logging on the server and got this:

com.novell.admin.common.exceptions.UniqueSPIException: (Error-601)The object name entered could not be found in the context specified. Refer to Help for all listings of possible causes and solutions.
at com.novell.admin.common.exceptions.UniqueSPIException.newException(UniqueSPIException.java:103)
at com.novell.admin.ns.nds.jclient.NDSNamespaceImpl.resolveSPIException(NDSNamespaceImpl.java:6253)
at com.novell.admin.ns.nds.jclient.NDSNamespaceImpl.getContext(NDSNamespaceImpl.java:6662)
at com.novell.admin.ns.nds.jclient.NDSNamespaceImpl.getObjectEntry(NDSNamespaceImpl.java:2091)
at com.novell.admin.DirXML.IDMPanelInfo.pushIsCaribouOnDSet(Unknown Source)
at com.novell.admin.DirXML.DirXMLOverview.execute(Unknown Source)
at com.novell.emframe.dev.Task.execute(Task.java:505)

So the process I'm running is to migrate a user into the Identity Vault via a JDBC driver, selecting "user" type and then selecting a custom attribute with a value.
The process runs fine i.e. I get the "the migration process has started successfully" dialogue box. But when clicking "ok" on this box it loads the iManager front page in itslef instead of closing.

Does this error suggest a different problem to resolve?
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