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fartyalvikram Contributor.
Contributor.
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iManager install has detected an unsupported platform

I have Red Hat Enterprise Linux Server release 6.9 (Santiago) x86_64. I am trying to install eDirectory, IDM Engine and iManager. For this perform the below steps.
Step 1 : Install NetIQ eDirectory 8.8 SP8 v20801.46 successfully.
Step 2 : Install IDM Engine 4.5 successfully.
Step 3 : Update IDM Engine to 4.5.5 using NetIQ Identity Manager 4.5 Service Pack 5 successfully.
Step 4 : Add this to Master eDirectory as an Replica Server successfully.
Step 5 : Verify Prerequisites for installing iManager 2.7.7, please see below commands and output
[root@iamidm02 ~]# rpm -qa | grep compat-libstdc++-33-
compat-libstdc++-33-3.2.3-69.el6.x86_64
compat-libstdc++-33-3.2.3-69.el6.i686
[root@iamidm02 ~]# rpm -qa | grep libstdc++-4.4.
libstdc++-4.4.7-18.el6.i686
libstdc++-4.4.7-18.el6.x86_64
[root@iamidm02 ~]# rpm -qa | grep glibc-2.12-
glibc-2.12-1.209.el6_9.2.i686
glibc-2.12-1.209.el6_9.2.x86_64
[root@iamidm02 ~]# rpm -qa | grep libXau-
libXau-1.0.6-4.el6.x86_64
libXau-1.0.6-4.el6.i686
libXau-devel-1.0.6-4.el6.i686
[root@iamidm02 ~]# rpm -qa | grep libxcb-
libxcb-1.12-4.el6.i686
libxcb-devel-1.12-4.el6.i686
libxcb-1.12-4.el6.x86_64
[root@iamidm02 ~]# rpm -qa | grep libX11-
libX11-devel-1.6.4-3.el6.i686
libX11-1.6.4-3.el6.x86_64
libX11-1.6.4-3.el6.i686
libX11-common-1.6.4-3.el6.noarch
[root@iamidm02 linux]# rpm -qa | grep libXext-
libXext-devel-1.3.3-1.el6.i686
libXext-1.3.3-1.el6.x86_64
libXext-1.3.3-1.el6.i686
[root@iamidm02 linux]# rpm -qa | grep libXi-
libXi-devel-1.7.8-1.el6.i686
libXi-1.7.8-1.el6.x86_64
libXi-1.7.8-1.el6.i686
[root@iamidm02 linux]# rpm -qa | grep libXtst-
libXtst-1.2.3-1.el6.x86_64
libXtst-1.2.3-1.el6.i686
libXtst-devel-1.2.3-1.el6.i686
[root@iamidm02 linux]# rpm -qa | grep libstdc++-
libstdc++-4.4.7-18.el6.i686
libstdc++-devel-4.4.7-18.el6.i686
libstdc++-4.4.7-18.el6.x86_64
compat-libstdc++-33-3.2.3-69.el6.x86_64
compat-libstdc++-296-2.96-144.el6.i686
compat-libstdc++-33-3.2.3-69.el6.i686
[root@iamidm02 linux]# rpm -qa | grep libgcc-
libgcc-4.4.7-18.el6.i686
libgcc-4.4.7-18.el6.x86_64
[root@iamidm02 linux]# rpm -qa | grep libXrender-
libXrender-devel-0.9.10-1.el6.i686
libXrender-0.9.10-1.el6.x86_64
libXrender-0.9.10-1.el6.i686


Step 6 : Try to install iManager 2.7.7
Go to iManager/installs/linux/ directory and run the following command
./iManagerInstallLinux.bin
After choosing locale it gives the following error
UnSupported Platform
--------------------

The iManager install has detected an unsupported platform. The installation
program will now exit.


My NetIQ_iManager_2.7.7_InstallLog.log are given below
Tue Feb 06 02:28:30 EST 2018

Free Memory: 7446 kB
Total Memory: 28224 kB

2 Command Line Args:
0: -m
1: CONSOLE

java.class.path:
/tmp/install.dir.5007/InstallerData
/tmp/install.dir.5007/InstallerData/installer.zip

ZGUtil.CLASS_PATH:
/tmp/install.dir.5007/InstallerData
/tmp/install.dir.5007/InstallerData/installer.zip

sun.boot.class.path:
/tmp/install.dir.5007/Linux/resource/jre/lib/resources.jar
/tmp/install.dir.5007/Linux/resource/jre/lib/rt.jar
/tmp/install.dir.5007/Linux/resource/jre/lib/sunrsasign.jar
/tmp/install.dir.5007/Linux/resource/jre/lib/jsse.jar
/tmp/install.dir.5007/Linux/resource/jre/lib/jce.jar
/tmp/install.dir.5007/Linux/resource/jre/lib/charsets.jar
/tmp/install.dir.5007/Linux/resource/jre/lib/jfr.jar
/tmp/install.dir.5007/Linux/resource/jre/classes

java.ext.dirs:
/tmp/install.dir.5007/Linux/resource/jre/lib/ext
/usr/java/packages/lib/ext

java.version == 1.7.0_25 (Java 1)
java.vm.name == Java HotSpot(TM) Server VM
java.vm.vendor == Oracle Corporation
java.vm.version == 23.25-b01
java.vm.specification.name == Java Virtual Machine Specification
java.vm.specification.vendor == Oracle Corporation
java.vm.specification.version == 1.7
java.specification.name == Java Platform API Specification
java.specification.vendor == Oracle Corporation
java.specification.version == 1.7
java.vendor == Oracle Corporation
java.vendor.url == http://java.oracle.com/
java.class.version == 51.0
java.compiler == null
java.home == /tmp/install.dir.5007/Linux/resource/jre
java.io.tmpdir == /tmp
os.name == Linux
os.arch == i386
os.version == 2.6.32-696.18.7.el6.x86_64
path.separator == :
file.separator == /
file.encoding == UTF-8
user.name == root
user.home == /root
user.dir == /tmp/install.dir.5007
user.language == en
user.region == null
__________________________________________________________________________

Install Begin: Tue Feb 06 02:28:23 EST 2018
Install End: Tue Feb 06 02:28:23 EST 2018

Installed by InstallAnywhere 9.0 Enterprise Build 3431, by Macrovision


User Interactions
-----------------


Summary
-------

Installation: Successful.

3 Successes
0 Warnings
0 NonFatalErrors
0 FatalErrors

Action Notes:

None

Install Log Detail:

Install Action: InstallAnywhere Variables
Status: SUCCESSFUL

Install Action: InstallAnywhere Variables
Status: SUCCESSFUL

Install Action:
Status: SUCCESSFUL
Labels (1)
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3 Replies
Knowledge Partner Knowledge Partner
Knowledge Partner

Re: iManager install has detected an unsupported platform

I have never tried an install on RHEL 6.9, but perhaps go and hack the
/etc/*release files to make it look like something from when iManager 2.7
was in active development, such as 6.8 or earlier.

Otherwise you may be able to hook strace up to the installer to see what
it is checking right before it concludes things are not up to date, but I
would guess that, like most, the /etc/*release files are being checked.


--
Good luck.

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show your appreciation and click on the star below.

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fartyalvikram Contributor.
Contributor.

Re: iManager install has detected an unsupported platform

Can I modify my iManager/installs/linux/platform/platforms.xml file inside my installation extracted file with below content?
<platform type="linux">
<osName>Red Hat Enterprise Linux Server release 6.9</osName>
<osVersion>6.9</osVersion>
<osArch>x86_64</osArch>
</platform>


Or as you suggested, do we need to changes the content of "/etc/redhat-release" file from "Red Hat Enterprise Linux Server release 6.9 (Santiago)" to "Red Hat Enterprise Linux Server release 6.7 (Santiago)"?
Which one is the best and safe approach?
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Knowledge Partner Knowledge Partner
Knowledge Partner

Re: iManager install has detected an unsupported platform

Try either; I think there is even a TID for the former. Ah, documentation
rather, as shown here:

https://www.netiq.com/documentation/imanager27/imanager_install/data/b129a0l0.html

--
Good luck.

If you find this post helpful and are logged into the web interface,
show your appreciation and click on the star below.

If you want to send me a private message, please let me know in the
forum as I do not use the web interface often.
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