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Can't create printer profiles

Having a lot of difficulty trying to create printer profiles.
Clustered iPrint on 4-node OESNW65sp5 w/post-sp5updates. NIPP is
4.26. Sys:etc\hosts on each of the physical nodes has an entry for
the pool server hosting the print manager.

I was originally getting 11001 errors, cleared that by adding a line
to hosts file on the workstation-to resolve to the pool server IP that
hosts the print manager.

I then created three profiles successfully, one each for Ricoh SP
C811DN in pcl5 and pcl6, and HP4700 using pcl5c driver. These all
created and associated with no error messages.

Then tried creating a profile for Sharp AR-M550N, Oce' Imagistics
IM4511, HP8150, and several others. I either get a hung iManager that
goes nowhere, or a Windows error--and the Windows errors aren't
consistent. I've had error code 1, 1801, and a few others.

All iPrint printers are installing with no problems and are printing
just fine. I just can't get driver profiles to complete consistently.
Any ideas??

Thanks,

DeVern
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Re: Can't create printer profiles

I can't speak to the Oce or HP, but the Sharp will only create a PDP if
you click next on the first page of the setup without changing anything.
If you try to change anything, Your workstation will try to
communicate with the printer to verify the settings. Except that your
printer is really the iPrint server...so it doesn't respond. Thus the
hung iManager.

So, the PDP for Sharp printers really doesn't help any as typically what
you want to configure are trays, finishers, etc. And those are all on
the first page of the config that you have to skip.

Mike

DeVern Gerber wrote:
> Having a lot of difficulty trying to create printer profiles.
> Clustered iPrint on 4-node OESNW65sp5 w/post-sp5updates. NIPP is
> 4.26. Sys:etc\hosts on each of the physical nodes has an entry for
> the pool server hosting the print manager.
>
> I was originally getting 11001 errors, cleared that by adding a line
> to hosts file on the workstation-to resolve to the pool server IP that
> hosts the print manager.
>
> I then created three profiles successfully, one each for Ricoh SP
> C811DN in pcl5 and pcl6, and HP4700 using pcl5c driver. These all
> created and associated with no error messages.
>
> Then tried creating a profile for Sharp AR-M550N, Oce' Imagistics
> IM4511, HP8150, and several others. I either get a hung iManager that
> goes nowhere, or a Windows error--and the Windows errors aren't
> consistent. I've had error code 1, 1801, and a few others.
>
> All iPrint printers are installing with no problems and are printing
> just fine. I just can't get driver profiles to complete consistently.
> Any ideas??
>
> Thanks,
>
> DeVern

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Re: Can't create printer profiles

On Tue, 08 May 2007 15:32:08 GMT, Michael Busse
<michael.busse@pattersondental.com> wrote:

>I can't speak to the Oce or HP, but the Sharp will only create a PDP if
>you click next on the first page of the setup without changing anything.
> If you try to change anything, Your workstation will try to
>communicate with the printer to verify the settings. Except that your
>printer is really the iPrint server...so it doesn't respond. Thus the
>hung iManager.
>
>So, the PDP for Sharp printers really doesn't help any as typically what
>you want to configure are trays, finishers, etc. And those are all on
>the first page of the config that you have to skip.
>


Actually, I have this working as of this morning. I have tried it on
the Sharp units we have but will not test on Oce'-Imagistics until
later today. I am able to push basic hardware setups--finisher,
stapler, punch, large capacity tray, memory, etc. but am NOT able to
populate the tray information. The workaround involves some
jiggery-pokery that I found in a post in this forum entitled "Printer
Driver Profile and Konica c350" on 12/8/05 by jeholo@hotmail.com

By following the steps in that post (and remembering to open Printers
and Faxes before I start the process) I can create a profile then come
back in and modify it so the hardware setup is correct when the
printer installs.

Still, it's a workaround at best; and since the problem has been
around at least 2 years that I know of it would seem well past time
that someone has stepped up--either from Novell or Sharp--to resolve
the issue.
:^/

Best,

DeVern

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Re: Can't create printer profiles

I stand corrected. Thanks for pointing me to that post. At least I can
create a pdp for our Sharp copiers. It's not pretty, but it seems to
work.

Now, if they could figure out how to address the bi-directional
communication that these new copiers are requesting for some of their
new/advanced features...that would be great.

Thanks!

DeVern Gerber wrote:
> On Tue, 08 May 2007 15:32:08 GMT, Michael Busse
> <michael.busse@pattersondental.com> wrote:
>
>> I can't speak to the Oce or HP, but the Sharp will only create a PDP if
>> you click next on the first page of the setup without changing anything.
>> If you try to change anything, Your workstation will try to
>> communicate with the printer to verify the settings. Except that your
>> printer is really the iPrint server...so it doesn't respond. Thus the
>> hung iManager.
>>
>> So, the PDP for Sharp printers really doesn't help any as typically what
>> you want to configure are trays, finishers, etc. And those are all on
>> the first page of the config that you have to skip.
>>

>
> Actually, I have this working as of this morning. I have tried it on
> the Sharp units we have but will not test on Oce'-Imagistics until
> later today. I am able to push basic hardware setups--finisher,
> stapler, punch, large capacity tray, memory, etc. but am NOT able to
> populate the tray information. The workaround involves some
> jiggery-pokery that I found in a post in this forum entitled "Printer
> Driver Profile and Konica c350" on 12/8/05 by jeholo@hotmail.com
>
> By following the steps in that post (and remembering to open Printers
> and Faxes before I start the process) I can create a profile then come
> back in and modify it so the hardware setup is correct when the
> printer installs.
>
> Still, it's a workaround at best; and since the problem has been
> around at least 2 years that I know of it would seem well past time
> that someone has stepped up--either from Novell or Sharp--to resolve
> the issue.
> :^/
>
> Best,
>
> DeVern
>

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Re: Can't create printer profiles

Hi,

We had a problem where the iManager create printer profile process
would hang forever on the first page of the driver dialog. We would have to
stop the application because it was not responding. Then of course we would
get a Windows error saying the Remote Procedure Call failed, error code
1726.

In our case with the Sharp, the trick to get the create (or modify) printer
profile to work was to Cancel the first Configuration dialog that pops
up. This is the printer properties dialog with all the add-on hardware
options like duplex, finisher bin, memory, hole punch, stapler, etc. that
you get when you right click on an installed printer and select Properties
(of the printer).

If I made any changes on this first dialog of printer configuration, or if
I pushed the Auto Configuration button then it hung. I think what happens
when you make a change on this dialog is that your Windows machine tries to
contact the printer to verify the option is installed, or in the
case of the Auto Configure button it requests all the installed options via
snmp (this I saw with a packet trace). But because you are really in
iManager talking to a java applet over http you can not contact the printer
directly via snmp so you are hung.

In my case I hit Cancel on this first dialog and the iManager create
printer
profile process continues to load the driver and this brings up a second
dialog with 4 pages of Printing Preferences like paper size, orientation,
copies, resolution, etc. and from this dialog I can make changes and save
the profile.

Then after iPrint has installed the printer on my workstation I can open
the printer properties and use the Auto Configure button to pick up all the
hardware options that have been installed on that printer. This works
because it is your workstation talking directly to the printer without an
iManager web server in the middle.

Ray

environment: NW65sp5, iManger 2.5, Sharp network copier/printer model
AR-M451N, iPrint client 4.16 on XP. Sharp iprinter config: NDPSGW PORT=RAW
HOSTADDRESS=xx.xx.xx.xx



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Re: Can't create printer profiles

On Wed, 16 May 2007 12:47:01 GMT, "Ray Denham"
<RemoveThis.Denham@wipo.int> wrote:

>In my case I hit Cancel on this first dialog and the iManager create
>printer
>profile process continues to load the driver and this brings up a second
>dialog with 4 pages of Printing Preferences like paper size, orientation,
>copies, resolution, etc. and from this dialog I can make changes and save
>the profile.
>
>Then after iPrint has installed the printer on my workstation I can open
>the printer properties and use the Auto Configure button to pick up all the
>hardware options that have been installed on that printer. This works
>because it is your workstation talking directly to the printer without an
>iManager web server in the middle.
>


We have been unable to get AutoConfig to work on Sharp printers unless
the Sharp-supplied print monitor was running on the workstation. Even
the, completion of an auto-config command was sporadic at best. WE
normally get a "configuration was unable to be updated" error message.

BTW, it seems the post I originally referenced ("Printer
Driver Profile and Konica c350" on 12/8/05 by jeholo@hotmail.com) is
no longer visible in my newsreader. Is it gone, or is my newsreader
acting up?

Best,

DeVern

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